Rafik Papalian

• Recruited, hired and trained crew members on application of projects, customer relations and customer service.
• Managed scheduling, training and inventory control.
• Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
• Motivated and evaluated personnel for performance improvement and goal achievement.
• Tracked and replenished inventory to maintain par levels.
• Addressed customer concerns with suitable solutions.
• Guided employees on understanding and meeting changing customer needs and expectations.
• Enforced federal, state, local and company rules for safety and operations.
• Identified areas of deficiency and performed root-cause analysis to solve problems.
• Delivered positive customer experiences by implementing effective quality assurance practices.
• Built strong operational teams to meet process and production demands.
• Improved morale and management communication by creating employee recognition and rewards practices.
• Connected with clients and developed strategies to achieve sales and customer service goals.
• Collected customer fees, managed refunds and provided complete sales documentation.
• Collaborated with team leaders on quality audits.
• Presented performance and productivity reports to supervisors.
• Measured and reviewed performance via KPIs and metrics.
• Collaborated with board of directors to determine mission and values and plan for short and long-term goals.
• Anticipated and tracked operational and tactical risks to provide strategic solutions.
• Created corrective actions based on adverse KPI trends.

• Set pricing structures according to market analytics and emerging trends.
• Promoted business on social media platforms to maximize brand identity and generate revenue.
• Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
• Oversaw project execution, phase progress, workmanship and team performance to drive on-time completion of deliverables.
• Oversaw staff hiring, initiating new training and scheduled processes to streamline operations.
• Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit margin.
• Developed and implemented successful sales strategies to meet business goals.
• Analyzed client business needs and assisted in determining appropriate resources and strategies.
• Enhanced operational performance by developing effective business strategies, systems and procedures.
• Created and implemented employee onboarding and training programs to promote employee retention and team collaboration.
• Hired and trained new department managers to increase team oversight and productivity.
• Executed performance reviews to encourage improved productivity for team members.
• Conducted market research activities and competitive analysis to facilitate implementation of aggressive company marketing strategy.
• Kept records for production, inventory, income and expenses.
• Managed operations budgeting, accounts payable and accounts receivable and payroll.
• Interviewed, trained and supervised employees.
• Resolved issues quickly through meticulous research and quick decision-making.
• Analyzed financial statements and trends to manage cash flow and make business decisions.
• Kept up-to-date on regulatory changes affecting business operations.
• Established favorable relationships with vendors and contractors, facilitating contract negotiation and development of marketing and sales strategies.
• Supervised company social media and marketing efforts to expand brand awareness and attract new customers.
• Developed business from ground up and prepared records and operations for smooth handover to new owners.
• Mentored and trained new hires on sales techniques and customer service procedures.
• Improved company's quality and productivity by streamlining systems and processes.

Started the Buisnes and stayed in same location

• Set pricing structures according to market analytics and emerging trends.
• Promoted business on social media platforms to maximize brand identity and generate revenue.
• Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
• Led startup and creation of operational procedures and workflow planning.
• Oversaw project execution, phase progress, workmanship and team performance to drive on-time completion of deliverables.
• Oversaw staff hiring, initiating new training and scheduled processes to streamline operations.
• Developed and implemented successful sales strategies to meet business goals.
• Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit margin.
• Analyzed client business needs and assisted in determining appropriate resources and strategies.
• Enhanced operational performance by developing effective business strategies, systems and procedures.
• Employed and managed vendors by negotiating deliverables, cost and expected quality.
• Hosted special events to boost brand awareness and increase community engagement.
• Managed sales presentations to promote product and brand benefits.
• Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
• Created and implemented employee onboarding and training programs to promote employee retention and team collaboration.
• Hired and trained new department managers to increase team oversight and productivity.
• Executed performance reviews to encourage improved productivity for team members.
• Conducted market research activities and competitive analysis to facilitate implementation of aggressive company marketing strategy.
• Coordinated with technical and IT teams to develop company website and create online advertisements.
• Kept records for production, inventory, income and expenses.
• Determined pricing for products or services based on costs and competition.
• Managed operations budgeting, accounts payable and accounts receivable and payroll.
• Interviewed, trained and supervised employees.
• Reconciled daily sales, prepared bank deposits and assessed financial transaction reports.
• Resolved issues quickly through meticulous research and quick decision-making.
• Analyzed financial statements and trends to manage cash flow and make business decisions.
• Conferred with customers to understand needs and finalize purchase orders.
• Kept up-to-date on regulatory changes affecting business operations.
• Established favorable relationships with vendors and contractors, facilitating contract negotiation and development of marketing and sales strategies.
• Supervised company social media and marketing efforts to expand brand awareness and attract new customers.
• Created and implemented marketing and advertising strategies to support revenue goals and promote strategic growth.
• Improved company's quality and productivity by streamlining systems and processes.
• Mentored and trained new hires on sales techniques and customer service procedures.

From 1984 to 2014 AAA rating with BBB

Very successful Buisnes then decided to Go to Africa and Mine my own it was always my Dream

And it was a success

Love the challenge

Let’s talk please

Rafik