Summary
Overview
Work History
Education
Skills
References
Certification
Languages
Timeline
Generic

Aderonke Abiola Makanjuola

Baltimore,Maryland

Summary

I am result-focused and decisive professional with more than four years' experience in customer service and administrative duties. I am also very dependable, an ardent problem solver, highly adaptable, detail orientated and can handle more than one project at a time with great communication skills.

Administrative professional skilled in optimizing office workflows and managing diverse administrative tasks. Proven ability to support higher management through effective scheduling and coordination. Strong focus on team collaboration and adaptability to changing organizational needs, ensuring seamless operations and goal achievement.

Knowledgeable Administrative Customer Service with solid background in administrative functions, including office management and staff coordination. Successfully streamlined office operations, enhancing productivity and efficiency. Demonstrated proficiency in problem-solving and maintaining effective communication within teams.

Experienced with managing office environments and coordinating administrative tasks to support organizational goals. Utilizes strong organizational skills and effective communication to enhance team productivity. Track record of implementing efficient processes and maintaining high standard of operational excellence.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Care Giver

Family Members
02.2016 - Current
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
  • Built strong relationships with my kids to deliver emotional support and companionship.
  • Engaged my kids in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Maintained a safe and clean environment for kids, reducing risks and ensuring optimal health outcomes.
  • Enhanced my kids comfort by providing compassionate and attentive care, addressing individual needs and preferences.

Administrator / Customer Service

LIFE SOURCE DAYCARE
01.2013 - 12.2015
  • Taking incoming and outgoing calls
  • Responsible for day-to-day running of the office
  • Dealing with enquiries from parents both over the phone and face to face
  • Faxing, filing, photocopying, opening mails and keeping clients records
  • Sending emails / receiving and making sure emails are responded to promptly
  • Inputting information on the database and updating information

Customer Service Officer

HACKNEY COUNCIL
01.2008 - 11.2009
  • Delivery of high quality customer service across all channels e.g
  • Telephone, e-mail and face to face
  • Ensure follow up action where necessary and ensure customer is informed of outcome
  • Receive and process payments for services from customers, telephones, e-mails and face to face
  • Responsible for resolving all customer enquiries using available resources
  • Respond effectively and confidently to aggressive / confused customers by taking appropriate action
  • Responsible for own decisions on routine work, support of team work and treat people fairly and equitably
  • Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Administrator / Customer Service

CITY - MOVES LTD
01.2006 - 12.2007
  • Dealing with customers enquiries on the phone
  • Providing a professional and courteous service
  • Booking and arranging meeting rooms
  • Responsible for the smooth running of the office, arranging couriers collection and deliveries for client's order
  • Making sure procedures and rules are followed correctly
  • Providing a professional, courteous service to clients
  • Helping client when attention is needed, maintaining client's database
  • Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
  • Maintained personnel records and updated internal databases to support document management.

Education

Post Graduate Diploma - Business Administration

Trans-Atlantic college
01.2010

B.A (HONS) - ENGLISH

University of Jos
Plateau State, Nigeria
01.1998

Skills

  • Highly organized
  • Handling confidential information
  • Proficient with MS Word
  • Proficient with Excel
  • Proficient with PowerPoint
  • Proficient with Outlook Express
  • Proficient with FoxPro
  • Proficient with QuickBooks
  • Completing tasks in a timely manner
  • Ability to work on multiple projects
  • Maintaining documents for compliance
  • Team collaboration
  • Functioning in a fast paced environment
  • Scheduling
  • Record preparation
  • Mail handling

References

Available upon request

Certification

  • Medical Coding One and Two

Languages

Yoruba
Native or Bilingual

Timeline

Care Giver

Family Members
02.2016 - Current

Administrator / Customer Service

LIFE SOURCE DAYCARE
01.2013 - 12.2015

Customer Service Officer

HACKNEY COUNCIL
01.2008 - 11.2009

Administrator / Customer Service

CITY - MOVES LTD
01.2006 - 12.2007

Post Graduate Diploma - Business Administration

Trans-Atlantic college

B.A (HONS) - ENGLISH

University of Jos
Aderonke Abiola Makanjuola