Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ragan Alfano

Georgetown,Texas

Summary

Adept Property Manager effective at multitasking and prioritizing work to successfully handle tenant and business needs. Proven skills in recordkeeping, contract management and tenant relations. Manages files and contacts smoothly to stay on top of prospect contacts and current community demands.

Overview

9
9
years of professional experience

Work History

Community Director

Tex Cel LLC
03.2020 - Current
  • Increased community engagement by planning and executing various events and initiatives.
  • Improved resident satisfaction through timely and effective communication and conflict resolution.
  • Managed budgets for community programs, ensuring optimal allocation of resources for maximum impact.
  • Developed partnerships with local businesses and organizations to enhance community offerings.
  • Implemented innovative marketing strategies to attract new residents and increase occupancy rates.
  • Conducted regular property inspections, maintaining a high standard of cleanliness and safety throughout the community.
  • Oversaw maintenance projects, ensuring quality workmanship while adhering to budgetary constraints.
  • Supervised on-site staff, providing guidance, training, and performance evaluations as needed.
  • Fostered positive relationships with residents by addressing concerns promptly and effectively.
  • Enhanced resident retention rates through targeted programming and personalized outreach efforts.
  • Trained newly hired personnel on best practices and essential knowledge required for their roles.
  • Built relationships with residents, families and community.
  • Responded promptly and effectively to out-of-hours emergencies such as maintenance needs and criminal incidents.
  • Conducted regular inspections of both interior and exterior of properties for damage.
  • Implemented and enforced policies and procedures to maintain properties to highest standards.
  • Collaborated with stakeholders to develop long-term strategic plans for the growth and improvement of the community.
  • Spearheaded sustainability initiatives within the community that reduced waste output.
  • Led tours to highlight property features to prospective tenants and answer questions.
  • Managed digital and physical office records and used Resman/Yardi(its been a while on yardi) tools to track trends and report on metrics.

Community Manager

The Enclave Apartments
07.2018 - 02.2020
  • Enhanced online community engagement by creating and implementing tailored content strategies.
  • Managed social media channels effectively for improved brand visibility and increased audience interaction.
  • Developed a comprehensive communication plan to streamline internal processes and ensure consistent messaging across platforms.
  • Collaborated with cross-functional teams, optimizing marketing initiatives that supported community growth.
  • Enhanced tenant satisfaction by addressing concerns promptly and maintaining open lines of communication.
  • Assisted in reducing vacancy rates through effective marketing strategies and community outreach efforts.
  • Collaborated with maintenance team to ensure timely completion of service requests, contributing to overall resident satisfaction.
  • Aided in the development of leasing strategies for optimal tenant retention and minimized turnover rates.
  • Performed market research on competitors'' pricing, features, and amenities to maintain a competitive edge within the local rental market.
  • Supported property manager by preparing monthly reports that tracked occupancy, rent collection, and budget performance.
  • Coordinated with community stakeholders for successful implementation of social and community service initiatives.
  • Managed volunteer programs focused on providing community services to underserved populations.
  • Conducted outreach activities to engage local stakeholders in programs.
  • Conducted community workshops to promote different programs and educate public on available services.
  • Streamlined rent collection processes, reducing late payments and improving overall revenue generation.
  • Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
  • Managed budgetary constraints to maximize profitability while maintaining high-quality living environments for residents.
  • Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
  • Implemented cost-saving measures through efficient resource allocation and vendor negotiations, optimizing property financial performance.
  • Verified income, assets, and expenses, and completed file tracking sheet for each applicant.

Life Insurance Agent

Allied Marketing Group
12.2014 - 08.2016
  • Increased client satisfaction by providing personalized and knowledgeable life insurance consultations.
  • Boosted policy sales through proactive client outreach and effective marketing strategies.
  • Streamlined the application process for clients, resulting in faster policy approvals and improved customer satisfaction.
  • Built long-term relationships with clients by offering attentive service and ongoing support for their life insurance needs.
  • Developed comprehensive financial plans for clients, ensuring proper coverage and security for their families.
  • Collaborated with underwriters to expedite approval processes, minimizing wait times for clients seeking coverage.
  • Conducted thorough risk assessments on potential clients, accurately determining appropriate policy rates and terms.
  • Provided exceptional customer service by addressing concerns promptly and maintaining open lines of communication.
  • Expanded referral network through strong relationship-building with industry professionals, leading to increased business opportunities.
  • Assisted clients in navigating complex claims processes, ensuring timely payouts and minimal stress during difficult times.
  • Utilized effective time management skills to manage a large client portfolio efficiently without sacrificing quality of service or attention to detail.
  • Consistently exceeded individual sales targets while contributing to overall team success in meeting company goals.
  • Delivered informative presentations to potential clients about the benefits of life insurance policies, generating interest and driving sales growth.
  • Established trust with prospective customers by providing accurate information about available policies and transparent pricing structures.
  • Improved client retention rates by offering tailored policy recommendations that met their unique requirements and goals.
  • Enhanced brand reputation by consistently providing exceptional customer service and fostering positive relationships with clients.

Education

High School Diploma -

McLennan Community College
Waco, TX

Skills

  • Budget Control
  • Document Management
  • Background Checking
  • Event Planning
  • Money Handling
  • Event Management
  • Application Management
  • Problem Solving
  • Relationship Building
  • Organizational Skills

Timeline

Community Director

Tex Cel LLC
03.2020 - Current

Community Manager

The Enclave Apartments
07.2018 - 02.2020

Life Insurance Agent

Allied Marketing Group
12.2014 - 08.2016

High School Diploma -

McLennan Community College

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Ragan Alfano