Ragan Hemenway
Haslet,TX
Summary
I have a strong work-ethic and desire to make a difference by being part of something bigger than myself. Seeking a position that mirrors my passions and continued growth. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
5
5
years of professional experience
Work History
Alcon Surgical Fax Team/Surgical Inquiries In Box
Pro Unlimited
11.2021 - 05.2023
- Provided exceptional customer service at all times.
- Processed customer returns and exchanges quickly and efficiently.
- Kept work areas clean, neat and organized for optimal productivity and worker safety.
- Fostered positive relationships with customers through polite interactions.
- Demonstrated great teamwork skills with staff members involved in production and transport.
- Tracked outgoing orders to provide shipping status to customers.
- Collaborated with others to discuss new opportunities.
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Understood and followed oral and written directions.
- Assisted with customer requests and answered questions to improve satisfaction.
Front Office Manager
Today Dental
04.2021 - 09.2021
- Facilitating to have the front and back office run smoothly, organized and on time
- Marketing and Sales for multiple offices
- Filling and organizing the daily schedule
- Balancing daily totals
- Answering phones and emails
- Run morning huddles to go over the day and the monthly financial goal
- Ordering office supplies.
- Managed inventory levels for supplies used at the front desk such as stationary items, key cards.
- Resolved customer complaints promptly and efficiently while maintaining a professional demeanor at all times.
- Responsible for managing the daily operations of the front office, including greeting guests, answering phone calls and emails.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Met budget targets and quality standards by proactively leading team members and monitoring operations.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Monitored front desk operations on a regular basis to identify areas for improvement or corrective action.
- Maintained accurate records of financial transactions such as cashiering activities, credit card charges.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Monitored office inventory to maintain supply levels.
- Reviewed safety, health and sanitation processes throughout areas and enforced rules to promote security and safety.
- Performed administrative tasks such as filing paperwork, preparing reports or updating databases when needed.
- Understood and followed oral and written directions.
- Assisted with customer requests and answered questions to improve satisfaction.
- Completed day-to-day duties accurately and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Collaborated with others to discuss new opportunities.
Marketing and Sales Supervisor to Concierge Associates
The Westin Maui Resort and Spa
06.2019 - 11.2020
- Coached staff members to develop long-term career goals.
- Evaluated employee performance through periodic reviews and documented results accordingly.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Established and enforced clear goals to keep employees working collaboratively.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Identified needs of customers promptly and efficiently.
- Interviewed applicants, recommended individuals for hiring and evaluated staff performance.
- Maintained positive working relationship with fellow staff and management.
- Maintained operating schedules to provide effective coverage for key areas and achieve objectives.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Provided ongoing training to address staff needs.
- Organized special events such as company picnics or holiday parties for employees.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Marketing and Sales Concierge Associate
Westin Kaanapali Ocean Resort Villas
11.2018 - 06.2019
- Greet guests and give information regarding Maui and resort
- Book guests for activities
- Book guest for Time Share Presentation Tours
- Assisting guests with resort needs
- Direct guests to anywhere on property or off property for all needs.
Dental Assistant/Front Desk Associate
Raleigh Park Dental
04.2018 - 11.2018
- Updated patient records with new data and treatment information.
- Fabricated custom teeth impressions and temporary restorations for patients from given samples.
- Entered patient data into dental records system and observed confidentiality rules to maintain patient privacy.
- Reviewed patient charts prior to visits to ensure that all relevant information was available for the doctor's review.
- Took digital X-rays of teeth using radiographic equipment.
- Followed dentists' directions for giving patients desensitizing agents to prepare for anesthetic administration.
- Documented patient records during procedures and added notes taken to treatment chart.
- Fabricated temporary crowns or bridges from impressions taken by the dentist.
- Handled billing inquiries from insurance companies regarding claims submitted by the office.
- Assisted dentist in providing dental treatment to patients, including taking patient medical histories and vital signs.
- Responded promptly to requests from other staff members or dentists while maintaining a professional demeanor.
- Took patient blood pressure, pulse and temperature and accurately recorded results in patient charts.
- Instructed patients about postoperative instructions prescribed by their dentist.
- Created dental x-rays using traditional and digital methods to help dentists detect tooth decay, cavities and other issues needing to be treated.
- Sterilized instruments according to established guidelines and protocols.
- Exposed diagnostic dental x-rays to analyze teeth condition.
- Took preliminary impressions of patient teeth to prepare for custom impressions and fabrication of permanent dental work.
- Prepared patients by explaining scheduled treatments and potential side effects.
- Maintained a neat, clean and organized environment throughout the office.
- Assisted in laboratory procedures such as mixing impression materials or pouring casts from impressions taken by dentists.
- Applied sealants and protective coatings to teeth to protect enamel and prevent cavities.
- Checked with participants throughout procedures to help alleviate anxiety.
- Explained dental services and payment plans to help patients make informed decisions.
- Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
- Laid out dental instruments and equipment before procedures.
- Built loyal patient following and retained return patients by providing empathetic and caring service.
- Assisted dentist during examination by retracting patient's tongue and cheeks.
- Helped maintain inventory levels of all dental supplies used in day-to-day operations.
- Briefed patients on dental procedures and payment plans to help make informed decisions.
- Prepared bills and completed insurance forms using system software.
- Conducted routine maintenance of equipment used in dentistry operations.
- Established clean, sterile and welcoming environment for patients.
- Prepared dental materials such as amalgam, composite resin, impression material and cements for use by the dentist.
- Selected and prepared tools used for procedures by sanitizing and arranging.
- Performed administrative duties such as scheduling appointments, answering telephones and updating patient records.
- Provided support services such as stocking rooms with supplies, cleaning trays and changing linens between patients.
- Provided chair-side assistance during dental examinations and procedures to boost efficiency and calm nervous patients.
- Documented patient records with procedures performed and added notes taken to charts.
- Passed instruments to dentist, gently sprayed water, suctioned fluids and mixed materials to support dentists during procedures.
Education
Graduated with Honors -
Concorde Career Institute ADA Program
01.2010
Graduate -
Sunset High School
01.1999
Coursework, General Studies -
Portland Community College
Skills
- Customer Service
- Loss Prevention
- Order Fulfillment
- Critical Thinking
- Inventory Tracking
- Quick Learner
- Dependable and Reliable
- Vendor Relations
- Inventory Audits
- Motivated Team Player
- Customer Relationships
- Data Entry
- Shipment Processing
- Organization and Categorization
- Reports and Spreadsheets Generation
- Teamwork and Collaboration
- Payment Processing
- Adaptive Team Player
- Attention to Detail
References
References available upon request.
Timeline
Alcon Surgical Fax Team/Surgical Inquiries In Box
Pro Unlimited
11.2021 - 05.2023
Front Office Manager
Today Dental
04.2021 - 09.2021
Marketing and Sales Supervisor to Concierge Associates
The Westin Maui Resort and Spa
06.2019 - 11.2020
Marketing and Sales Concierge Associate
Westin Kaanapali Ocean Resort Villas
11.2018 - 06.2019
Dental Assistant/Front Desk Associate
Raleigh Park Dental
04.2018 - 11.2018
Graduated with Honors -
Concorde Career Institute ADA Program
Graduate -
Sunset High School
Coursework, General Studies -
Portland Community College
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