Hi, I’m
Ragan Williams
Tuscaloosa,AL
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
23
years of professional experience
Work History
Courtyard By Marriott Trussville, LBA Hospitality
General Manager
05.2019 - 10.2023
Job overview
- Manage Restaurant, Maintenance, Front Desk, and Housekeeping Staff
- Responsible for maximizing revenues
- Preparation of budget forecast
- Provide continuous training, counseling, and mentoring to all staff in accordance with company Brand Operating procedures
- Perform accounting duties including but not limited to Accounts Receivables, Payable, Reconciliation, and Payroll
- Maintain Inventory Controls
- Daily use of M3 Accounting system, PlateIQ, Quore, Hotel Effectiveness, Forecasting, and budget control
- Ensure guest-related issues are resolved in a manner consistent with company policies
- Task Force General Manager.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee evaluations, and contract details.
Courtyard By Marriott Tuscaloosa, LBA Hospitality
General Manager
12.2018 - 05.2019
Job overview
- Manage Restaurant, Maintenance, Front Desk, and Housekeeping Staff
- Provide continuous training, counseling, and mentoring to all staff
- Perform accounting duties including but not limited to Accounts Receivables, Payable, Reconciliation and Payroll
- Maintain Inventory Controls
- Daily use of M3 Accounting, Forecasting, and budget control
- Promote Guest satisfaction
- Task Force General Manager.
- Developed and implemented strategies to increase sales and profitability
- Managed purchasing, sales, marketing and customer account operations efficiently
Fairfield Inn Marriott Tuscaloosa, LBA Hospitality
General Manager
02.2017 - 11.2018
Job overview
- Manage Breakfast, Maintenance, Front Desk and Housekeeping Staff
- Provide continuous training, counseling, and mentoring to all staff
- Perform accounting duties including but not limited to Accounts Receivables, Payable, Reconciliation and Payroll
- Maintain Inventory Controls
- Daily use of M3 Accounting, Forecasting, and budget control.
- Developed and implemented strategies to increase sales and profitability
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations
Fairfield Inn Marriott Tuscaloosa ,LBA Hospitality
Front Desk Supervisor
03.2016 - 02.2017
Job overview
- Manage Front Desk
- Perform accounting duties including but not limited to Accounts Receivables, Payable, Reconciliation and Payroll
- Daily use of M3 Accounting, Forecasting.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Scheduled and assigned daily work and activities for team members.
Courtyard Marriott Tuscaloosa ,LBA Hospitality
Guest Service Associate
03.2013 - 04.2015
Job overview
- Organize, confirm, process, and conduct all guest check-ins/check-outs, room reservations, requests, changes, and cancellations
- Secure payment; verify and adjust billing
- Activate and file room keys
- Process all guest requests and relay messages
- Print contingency lists to have a record of all guests in case of emergency
- Identify and explain room features to guests, supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest
- Ensure that any outstanding requests or problems from the previous day receive priority and are resolved
- Run and review daily reports/logs
- Complete designated cashier and closing reports in the computer system
- Accept and record wake-up call requests and deliver to appropriate department
- Count bank at beginning and end of shift; secure bank
- Process all payment types, adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Anticipated guests' service needs by asking questions to better understand needs and listening to guest preferences.
Courtyard By Marriott Trussville ,LBA Hospitality
Guest Service Associate
03.2013 - 04.2015
Job overview
- Organize, confirm, process, and conduct all guest check-ins/check-outs, room reservations, requests, changes, and cancellations
- Secure payment; verify and adjust billing
- Activate and file room keys
- Process all guest requests and relay messages
- Print contingency lists to have a record of all guests in case of emergency
- Identify and explain room features to guests, supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest
- Ensure that any outstanding requests or problems from the previous day receive priority and are resolved
- Run and review daily reports/logs
- Complete designated cashier and closing reports in the computer system
- Accept and record wake-up call requests and deliver to appropriate department
- Count bank at beginning and end of shift; secure bank
- Process all payment types, adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Anticipated guests' service needs by asking questions to better understand needs and listening to guest preferences.
aflac
Insurance Agent
04.2011 - 01.2013
Job overview
- Provided customer service and met with prospective clients for the purpose of selling life and health insurance products
- Acquired information on the health of the individual to be insured to assist with suggestions regarding the right policy to fit their individual need.
Advanced Weight Loss Clinic
Medical Assistant
06.2009 - 07.2010
Job overview
- Interviewed patients to obtain medical information and measure their vital signs, weight, and height
- Recorded patients' medical history, vital statistics, and information such as test results in medical records
- Prepared and administered medications (intramuscular injections) as directed by a physician
- Explained treatment procedures, medications, diet, and physician instructions to patient.
- Collected and documented patient medical information such as blood pressure and weight.
- Performed medical records management, including filing, organizing and scanning documents.
Winn Dixie Grocery Store
Customer Service Lead
01.2008 - 07.2009
Job overview
- Performed accounting duties including daily incoming and outgoing cash
- Performed cashier team member duties, as necessary
- Addressed guest issues/complaints
- Performed all transactions required to transfer money and securities between one party and another and from one location to another as a Western Union Agent.
- Supervised day-to-day customer service operations to provide staff with guidance and drive productivity.
Fairfield Inn Marriott ,LBA Hospitality
Front Desk Associate
08.2000 - 05.2005
Job overview
- Supervised day-to-day operations of the front desk, including guest relations and reservations
- Interviewed, recruited, and assisted with hiring new employees
- Assisted in the administration of facilities with an emphasis on guest services
- Performed accounts payable and accounts receivable duties.
- Maintained cleanliness and organization of the front desk area.
- Greeted guests at the front desk and engaged in pleasant conversations while managing the check-in process.
Education
Central High SchoolTuscaloosa, AL
High School Diploma
05.1995
Skills
- Conflict resolution
- Customer service
- Accounting
- Sales Team Development
- Food Preparation and Safety
- Verbal and Written Communication
- Labor Cost Controls
- Performance Evaluations
- Inventory Control
- Administrative Skills
- Communication Skills
- Time Management
- Event Management
Timeline
General Manager
Courtyard By Marriott Trussville, LBA Hospitality
05.2019 - 10.2023
General Manager
Courtyard By Marriott Tuscaloosa, LBA Hospitality
12.2018 - 05.2019
General Manager
Fairfield Inn Marriott Tuscaloosa, LBA Hospitality
02.2017 - 11.2018
Front Desk Supervisor
Fairfield Inn Marriott Tuscaloosa ,LBA Hospitality
03.2016 - 02.2017
Guest Service Associate
Courtyard Marriott Tuscaloosa ,LBA Hospitality
03.2013 - 04.2015
Guest Service Associate
Courtyard By Marriott Trussville ,LBA Hospitality
03.2013 - 04.2015
Insurance Agent
aflac
04.2011 - 01.2013
Medical Assistant
Advanced Weight Loss Clinic
06.2009 - 07.2010
Customer Service Lead
Winn Dixie Grocery Store
01.2008 - 07.2009
Front Desk Associate
Fairfield Inn Marriott ,LBA Hospitality
08.2000 - 05.2005
BookKeeping
Central High School
High School Diploma
Hobbies
I enjoy cooking, reading, traveling and spending time with family
Hobbies
I enjoy cooking, reading, traveling and spending time with family
Hobbies
I enjoy cooking, reading, traveling and spending time with family
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