Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Ragasree Thatipamula

Irving,TX

Summary

Highly motivated and detail-oriented system engineer with over 2 years of experience in providing robust app support procedures, issue tracking, and maintaining system infrastructure. Proficient in troubleshooting and resolving technical issues, enhancing operational efficiency, and collaborating with cross-functional teams. Strong understanding of security issues and vulnerabilities, disaster recovery protocols, and compliance with industry regulations. Eager to leverage expertise in data analysis and web development to contribute to a dynamic team and drive impactful results in financial market environments.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Data Analyst Intern

Smartbridge
Hyderabad, Telangana
04.2019 - 07.2025
  • Aggregated and integrated diverse healthcare datasets, utilizing advanced statistical techniques to facilitate data-driven decision-making processes.
  • Analyzed hospital patient records to identify trends in treatment effectiveness, and optimize resource allocation for improved patient care outcomes.
  • Enhanced analytical procedures to ensure accurate assessment of medical data, leading to significant improvements in the overall quality of healthcare delivery.

System Engineer

Infosys Technologies
Hyderabad, Telangana
09.2021 - 07.2023
  • Provided comprehensive app support procedures to resolve an average of 20 technical issues per week, maintaining high levels of customer satisfaction.
  • Monitored and optimized the functioning of technical systems and infrastructure, achieving a 15% decrease in system downtime, and improved operational efficiency.
  • Collaborated with cross-functional teams to identify and implement process improvements, enhancing overall team productivity.
  • Developed and enhanced user interfaces using front-end technologies (HTML, CSS, React) to improve user experience and satisfaction.
  • Played a key role in post-release checkouts, ensuring smooth deployments, and minimal disruptions to users.
  • Contributed to maintaining compliance with internal policies and external regulations.
  • Identified potential vulnerabilities and security issues, escalating appropriately and contributing to the overall security posture.

Education

Master of Science - Computer And Information Sciences

University of North Texas
Denton, TX
05-2025

Skills

  • Technical support
  • Process improvement
  • Project management
  • Data analysis
  • Effective communication

Certification

  • Database Programming (SQL)| Oracle Academy | Certified in Database Programming.
  • Cloud Computing | IBM Skill Badge | Gained practical experience with IBM Cloud during internship.
  • Elected as Class Representative: Successfully facilitated communication between classmates and faculty.
  • Merit Certificate Recipient: Recognized as the top student in academic program in 2020.

Timeline

System Engineer

Infosys Technologies
09.2021 - 07.2023

Data Analyst Intern

Smartbridge
04.2019 - 07.2025

Master of Science - Computer And Information Sciences

University of North Texas

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