Ragdira Valladares
Vineland,NJ
Summary
Dedicated professional with proven skills in emergency response, conflict resolution, and maintaining safe environments. Known for strong communication and customer service abilities, enhancing security protocols while fostering positive relationships with personnel and visitors. Fluent in Spanish/English both oral and written.
Overview
6
6
years of professional experience
Work History
Security Officer
Kenney Protection Agency
Bridgeton, NJ
05.2024 - 08.2024
- Monitored premises to ensure safety and security of personnel and property.
- Conducted regular patrols to identify and mitigate potential security threats.
- Responded promptly to incidents, providing first aid and emergency assistance as needed.
- Collaborated with law enforcement during investigations and incident reporting.
- Maintained accurate logs of daily activities, incidents, and observations for review.
- Assisted in implementing security protocols to enhance overall safety measures.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Checked and verified photo identification prior to granting facility access.
- Reported suspicious activities and persons to law enforcement.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
Security Officer
Cumberland Mall
Vineland NJ
01.2024 - 04.2024
- Engaged with visitors and staff to promote a secure environment through effective communication.
- Participated in training sessions to improve knowledge of security procedures and techniques.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
- Reported suspicious activities and persons to law enforcement.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Maintained accurate logs of daily activities, incidents, and observations for review.
- Collaborated with law enforcement during investigations and incident reporting.
- Responded promptly to incidents, providing first aid and emergency assistance as needed.
- Monitored premises to ensure safety and security of personnel and property.
Server
Larry's Restaurant
Vineland NJ
06.2023 - 01.2024
- Provided exceptional customer service, ensuring guest satisfaction and prompt response to inquiries.
- Coordinated food and beverage orders with kitchen staff, maintaining order accuracy and efficiency.
- Assisted in training new servers on restaurant policies and service techniques, promoting team cohesion.
- Managed cash register operations, processing payments accurately and efficiently during peak hours.
- Maintained cleanliness and organization of dining area, adhering to health and safety regulations.
- Upsold menu items by demonstrating in-depth knowledge of offerings, increasing overall sales revenue.
- Handled customer feedback effectively, resolving issues promptly to maintain positive guest relationships.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Barista
Starbucks
Vineland, NJ
05.2021 - 04.2023
- Prepared and served high-quality beverages in fast-paced environment.
- Operated espresso machines and equipment to consistently deliver customer orders.
- Provided exceptional customer service, enhancing overall store experience.
- Managed cash register transactions accurately and efficiently.
- Trained new baristas on beverage preparation and store protocols.
- Maintained cleanliness of workstations and compliance with health standards.
- Assisted in inventory management by restocking supplies as needed.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Front Office Coordinator
Mercy Home Care
Vineland, NJ
01.2019 - 12.2019
- Coordinated patient scheduling and managed appointment confirmations to enhance workflow efficiency.
- Facilitated communication between healthcare providers, patients, and families to improve service delivery.
- Maintained organized records of patient information, ensuring accuracy and compliance with regulations.
- Streamlined front office operations by implementing new filing systems and administrative processes.
- Assisted in training new staff on office procedures and software tools to ensure seamless transitions.
- Developed standard operating procedures for front office tasks, enhancing consistency across team functions.
- Improved patient relations by proactively addressing concerns or complaints with professionalism and empathy.
- Supported administrative tasks such as filing, data entry, and document management to maintain an organized office environment.
- Managed high call volumes effectively, addressing patient inquiries and resolving issues promptly.
- Developed strong relationships with patients, providing empathetic support and assistance throughout their visit.
- Managed inventory of office supplies, ensuring adequate stock levels were maintained for efficient daily operations.
- Conducted insurance verification tasks accurately, ensuring proper coverage and minimizing billing errors.
- Maintained a clean, organized, and welcoming reception area to create a positive first impression for patients.
- Safeguarded patient privacy by strictly adhering to HIPAA regulations and maintaining confidentiality at all times.
- Collect patient and client documents and information upon referral.
- Monitored office supplies by checking inventory and placing orders.
- Streamlined appointment scheduling processes for improved patient satisfaction and reduced wait times.
Education
High School Diploma -
Woodrow Wilson High School
Camden, NJ1997
Skills
- General security
- Relationship building and management
- Fluent in Spanish and English
- Document management
- Background checks
- Verbal and written communication
- Customer service experience
- Problem resolution
- Conflict resolution
- Computer proficiency
- Microsoft Excel
- Professional telephone demeanor
- Scheduling
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Security Officer
Kenney Protection Agency
05.2024 - 08.2024
Security Officer
Cumberland Mall
01.2024 - 04.2024
Server
Larry's Restaurant
06.2023 - 01.2024
Barista
Starbucks
05.2021 - 04.2023
Front Office Coordinator
Mercy Home Care
01.2019 - 12.2019
High School Diploma -
Woodrow Wilson High School