Rageana Strong
Bellingham,WA
Summary
Assisted teams in daily operations to achieve operational goals. Supported a collaborative environment that encouraged teamwork. Helped develop plans and address challenges to improve team performance.
Overview
17
17
years of professional experience
Work History
Assistant Manager
Papa Murphy's
Bellingham, WA
11.2015 - 04.2025
- Led team in daily operations to ensure efficient pizza preparation and customer service.
- Developed training programs for new staff, enhancing onboarding experience and retention rates.
- Implemented inventory management practices, reducing waste and optimizing stock levels.
- Streamlined workflow processes, improving order accuracy and turnaround times.
- Coordinated marketing initiatives to increase local brand awareness and customer engagement.
- Mentored junior staff members, fostering professional growth and skill development within the team.
- Analyzed sales data to identify trends, informing strategic decisions for product offerings and promotions.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Developed strong working relationships with staff, fostering a positive work environment.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
Assistant Manager
Burger King
Lynden, WA
08.2008 - 12.2013
- Led daily operations, ensuring team adherence to quality standards and customer service excellence.
- Trained and mentored staff on operational procedures and best practices for efficiency improvement.
- Implemented inventory management strategies, optimizing stock levels and reducing waste.
- Analyzed sales data to identify trends, informing staffing decisions and promotional strategies.
Education
No Degree - Basic
Asher adult education
Southgate MI
1998/1999
GED
Skills
- Customer service
- Money handling
- Decision-making
- Team leadership
- Problem-solving
- Time management
- Customer relations
- Team motivation
- Staff training and development
- Staff supervision
- Task delegation
- Goal setting
- Retail operations
- Conflict resolution
- Workload management
- Staff management
- Employee scheduling
- Operations management
- Customer rapport
- Team building
- Sales strategies
- Recruiting and interviewing
- Sales growth
- Staff development
- Strategic planning
- Retail operations management
- Policy enforcement
- Sales reporting
- Employee performance evaluations
- Employee performance evaluation
- Project management abilities
- Performance reviewing
- Cost reduction
- Cost control
- Schedule oversight
- Orientation and training
- Customer relationship management (CRM)
Timeline
Assistant Manager - Papa Murphy's
11.2015 - 04.2025
Assistant Manager - Burger King
08.2008 - 12.2013
Bellingham High School - No Degree, Basic