Rageana Strong
Bellingham,WA
Summary
Assisted teams in daily operations to achieve operational goals. Supported a collaborative environment that encouraged teamwork. Helped develop plans and address challenges to improve team performance.
Overview
17
17
years of professional experience
Work History
Assistant Manager
Papa Murphy's
11.2015 - 04.2025
- Led team in daily operations to ensure efficient pizza preparation and customer service.
- Developed training programs for new staff, enhancing onboarding experience and retention rates.
- Implemented inventory management practices, reducing waste and optimizing stock levels.
- Streamlined workflow processes, improving order accuracy and turnaround times.
- Coordinated marketing initiatives to increase local brand awareness and customer engagement.
- Mentored junior staff members, fostering professional growth and skill development within the team.
- Analyzed sales data to identify trends, informing strategic decisions for product offerings and promotions.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Developed strong working relationships with staff, fostering a positive work environment.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
Assistant Manager
Burger King
08.2008 - 12.2013
- Led daily operations, ensuring team adherence to quality standards and customer service excellence.
- Trained and mentored staff on operational procedures and best practices for efficiency improvement.
- Implemented inventory management strategies, optimizing stock levels and reducing waste.
- Analyzed sales data to identify trends, informing staffing decisions and promotional strategies.
Education
No Degree - Basic
Asher adult education
Southgate MI
1998/1999
GED
Skills
- Customer service
- Money handling
- Decision-making
- Team leadership
- Problem-solving
- Time management
- Customer relations
- Team motivation
- Staff training and development
- Staff supervision
- Task delegation
- Goal setting
- Retail operations
- Conflict resolution
- Workload management
- Staff management
- Employee scheduling
- Operations management
- Customer rapport
- Team building
- Sales strategies
- Recruiting and interviewing
- Sales growth
- Staff development
- Strategic planning
- Retail operations management
- Policy enforcement
- Sales reporting
- Employee performance evaluations
- Employee performance evaluation
- Project management abilities
- Performance reviewing
- Cost reduction
- Cost control
- Schedule oversight
- Orientation and training
- Customer relationship management (CRM)
Timeline
Assistant Manager - Papa Murphy's
11.2015 - 04.2025
Assistant Manager - Burger King
08.2008 - 12.2013
Bellingham High School - No Degree, Basic