Ragen Autumn McCluey

• Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
• Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
• Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
• Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
• Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
• Followed up on delinquent tenants and coordinated collection procedures.
• Maintained original leases and renewal documents in digital and hardcopy format for property management office.
• Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
• Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
• Updated property management software regularly to optimize efficiency in daily operations such as scheduling maintenance tasks or tracking rent payments received from tenants.
• Completed final move-out walk-throughs with tenants to identify required repairs.
• Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
• Streamlined rent collection processes, reducing late payments and improving overall revenue generation.
• Reduced vacancy periods by implementing strategic marketing initiatives targeting specific demographics within the community.
• Introduced prospective tenants to types of units available and performed tours of premises.
• Implemented comprehensive safety protocols to minimize potential risks and ensure the well-being of all residents within the property.
• Coordinated with janitorial and engineering staff on maintenance and upkeep.
• Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
• Enhanced tenant satisfaction by addressing and resolving maintenance issues promptly.
• Conducted thorough tenant screenings to ensure reliable and respectful tenant base.
• Implemented and enforced policies and procedures to maintain properties to highest standards.
• Monitored and tracked payments and expenses, providing timely and accurate financial reports.
• Delivered emergency 24-hour on-call service for tenants on building issues.

• Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.

• Review complex clinical documentation and diagnostic results timely to accurately assign codes for diagnosis (ICD-10-CM), procedures (CPT), and applicable modifiers for services provided to assure maximum reimbursement and regulatory compliance.
• Assist in the audit of medical records in order to identify potential problems with the coding and reimbursement process such as edits, denials, appeal letter, etc.
• Provide assistance to faculty, residents and department staff in the standards of medical record documentation and coding of medical records.
• Comply with applicable organization policies; i.e. quality assurance, working remote, productivity, etc.

• Review and audit all hospital stay records and missing fee tickets in an accurate and timely manner appending the appropriate CPT, HCPCS, ICD 10 codes and modifiers.
• Review and audit insurance denials related to coding questions in a timely manner, providing remedy as needed.
• Maintaining communication with hospital staff and physicians on coding questions, medical record errors or date of service clarifications.
• Efficiently manages multiple tasks, prioritizing workload in an efficient manner. Consistently complied with applicable laws and regulations and ensured the facility adhered to Medicare and Medicaid regulations.
• Reviewed documentation for compliance with requirements and accuracy of information.

• Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.
• Exceeded performance targets through diligent work ethic and focus on results-driven tasks.
• Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
• Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
• Optimized workflow processes, allowing for more efficient use of resources and reduced turnaround times on projects.
• Communicated with clients and customers to gather, provide and share updated information on products and services.
• Managed a diverse portfolio of clients, ensuring that each received tailored solutions aligned with their specific requirements.
• Educated customers about billing, payment processing and support policies and procedures.
• Exhibited high energy and professionalism when dealing with clients and staff.
• Investigated and resolved customer inquiries and complaints quickly.
• Met customer call guidelines for service levels, handle time and productivity.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.
• Enhanced productivity levels by anticipating needs and delivering outstanding support.
• Identified and resolved discrepancies and errors in customer accounts.
• Sought ways to improve processes and services provided.

• Initiated audit process to evaluate thoroughness of documentation and maintenance of facility standards.
• Checked patient data including insurance, demographic and health history to ensure all information was current.
• Created and maintained computerized record management systems to record and process data and generate reports.
• Routinely collaborated with department managers to correct problems and improve services. Efficiently manages multiple tasks, prioritizing workload in a profitable manner. Communicates effectively and cooperatively both verbally and writing.
• Actively contribute to the achievement of quality improvement goals and maintain current mandatory learning requirements.

• Employed two separate times by employer due to good rapour and work ethics.
• Conducted thorough research on complex cases, applying advanced knowledge of medical terminology, anatomy, physiology, and pharmacology to accurately assign codes as needed.
• Developed strong working relationships with insurance companies, facilitating smoother communication and quicker claim resolutions.
• Participated in ongoing professional development opportunities to stay current on changing coding requirements and advances in healthcare technology.
• Coordinated with other departments to address any discrepancies or issues arising from billing-related matters promptly and professionally.
• Utilized advanced computer skills to navigate various software programs, further enhancing the efficiency of coding processes.
• Collaborated with medical staff to ensure accurate documentation and appropriate coding practices were followed.
• Reduced claim denials by attentively reviewing medical records and addressing discrepancies prior to submission.
• Applied official coding conventions and rules from American Medical Association and Centers for Medicare and Medicaid Services to assign diagnostic codes.
• Reviewed outpatient records and interpreted documentation to identify diagnoses and procedures.
• Trained and mentored junior coders to support growth and development amd apply high-quality coding practices.
• Reviewed patient charts to better understand health histories, diagnoses, and treatments.
• Correctly coded and billed medical claims for various hospital and nursing facilities.
• Reviewed, analyzed, and managed coding of diagnostic and treatment procedures contained in outpatient medical records.
• Verified accuracy of patient information in medical records.
• Assisted in preparation of medical reports for external parties.
• Reviewed medical records for completeness and filed records in alphabetic and numeric order.
• Researched and resolved medical record discrepancies.
• Processed and tracked requests for medical records from external organizations.
• Developed and implemented new filing system for medical records to improve efficiency.
• Sorted and distributed incoming and outgoing medical records.
• Followed up with medical staff regarding missing information in patient records.
• Maintained accuracy, completeness, and security for medical records and health information.
• Transcribed and entered patient medical information into electronic medical records systems.
• Generated and maintained statistical data related to medical records.
• Scanned and uploaded medical records into electronic medical records system.
• Communicated effectively with staff, patients, and insurance companies by email and telephone.

• Provider based coding responsible for accurate and timely review of daily encounters.
• Coding of office visits, procedures and surgeries for multi-specialty areas and entry of charges into facility revenue cycle applications.
• Communicate effectively with the billing and accounts receivable teams for claim errors or denials.
• Assign correct evaluation and management code category and level for services rendered.
• Ensure that all guidelines and regulations affecting the coding process are referenced and applied as appropriate.
• Utilize all job resources relevant to ensure compliance and consistency of coding and reduce the risk of external audits.
• Educate new providers on fee ticket entry and appropriate coding as required.
• Successfully meets monthly or quarterly goals set by management.
• Collect daily charts and patient forms for filing and department distribution.

• Lead receptionist, data entry, medical records request, review denials from insurance claims.
• Receive, direct and relay telephone, email and fax messages. Maintain the general filing systems and organization of correspondence. Assist in the planning and preparation of meetings, conference's, telephone and webinar conferences.
• Greet, assist and or direct customers and clients with polite and proficient communication skills.
• Provide word-processing and secretarial support.
• Open and date stamp all general correspondence.
• Pick up and deliver mail.
• Collect and receipt payments from clients.
• Prepare and mail billing statements.
• Timely and effectively coded outpatient provider and facility encounters, processed ASC claims for multiple specialties, review and complete provider services for inpatient visits.

Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.
Exceeded performance targets through diligent work ethic and focus on results-driven tasks.
Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
Optimized workflow processes, allowing for more efficient use of resources and reduced turnaround times on projects.
Communicated with clients and customers to gather, provide and share updated information on products and services.
Managed a diverse portfolio of clients, ensuring that each received tailored solutions aligned with their specific requirements.
Educated customers about billing, payment processing and support policies and procedures.
Exhibited high energy and professionalism when dealing with clients and staff.
Investigated and resolved customer inquiries and complaints quickly.
Met customer call guidelines for service levels, handle time and productivity.
Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Enhanced productivity levels by anticipating needs and delivering outstanding support.
Identified and resolved discrepancies and errors in customer accounts.
Sought ways to improve processes and services provided.