Ragen Jacobs
Palo,IA
Summary
Personable and dedicated Customer Service Representative with extensive experience in technolgoy industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
7
7
years of professional experience
Work History
Customer Care Guide
Google
Phoenix, AZ
07.2022 - Current
- Implemented and delivered new products and services to maintain relationships with clients and ensure client satisfaction through billing and invoicing processes.
- Assisted customers with various types of technical issues via email, live chat and telephone.
- Served as first point of contact for incoming technical service calls and emails.
- Demonstrated advanced product knowledge to solve customer issues.
Server
The Breakfast Barn
Cedar Rapids, IA
02.2022 - Current
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills and calculate totals.
- Greeted customers, answered questions and recommended specials to increase profits.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
Server
Kingston's Steakhouse
Cedar Rapids, IA
08.2021 - 02.2022
- Provided exceptional service to high volume of daily customers.
- Cleaned tables and chairs to prepare dining area for next customers.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
Bartender
The Local Craft
Cedar Rapids, IA
06.2020 - 08.2021
- Supervised cleanliness of guest service areas before, during and after service.
- Monitored daily checklists and side worksheets to keep other bar staff members on task.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
Customer Care Guide
GoDaddy
Cedar Rapids, IA
04.2017 - 06.2020
- Listened to customer needs to identify and recommend best products and services.
- Communicated effectively with clientele to maintain customer satisfaction and loyalty.
- Cultivated professional client relationships by asking appropriate questions, identifying needs and providing insightful information regarding products.
- Answered customers' questions and addressed problems and complaints in person and via phone.
Education
Associate of Applied Science - Medical Assisting
Kirkwood
Cedar Rapids, IA05.2009
Skills
- Documentation and Reporting
- Verbal and Written Communication
- Team Building
- Customer Service
- Acquisition and Retention Strategies
- CRM Software
- Opportunities Identification
- Account Management
- Problem-Solving
Timeline
Customer Care Guide
Google
07.2022 - Current
Server
The Breakfast Barn
02.2022 - Current
Server
Kingston's Steakhouse
08.2021 - 02.2022
Bartender
The Local Craft
06.2020 - 08.2021
Customer Care Guide
GoDaddy
04.2017 - 06.2020
Associate of Applied Science - Medical Assisting
Kirkwood
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