Hi, I’m
Ra'Gene Miles
Ennis,TX
Summary
Results-driven Coach dedicated to building focused, high-achieving teams through goal-oriented training and mentorship. Skilled at recruiting reliable staff and assistants for unified team culture and purpose-driven squad support. Proponent of detailed finance and resource management to maintain positive perception of program and expand competitive opportunities. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
10
years of professional experience
1
Certification
Work History
Cheerleading Coach, Avalon ISD
Varsity
08.2021 - Current
Job overview
- Established individual goals and monitored player performance to support achievement.
- Facilitated group coaching sessions and provided individual coaching support.
- Engaged parents, players, and staff to maintain open, constructive communications.
- Coordinated game and practice schedules within rigid training timeframes.
- Coordinated special events such as pre-season tryouts, training camps, and special workshops to support team goals.
- Analyzed client feedback to adjust coaching sessions accordingly.
- Trained athletes in the proper use of equipment for safety and maximum results.
Avalon ISD, Paraprofessional
Junior High Cheer Coach
08.2021 - Current
Job overview
- Provided training direction, encouragement, and motivation to prepare cheerleaders for competitive events.
- Paid specific attention to each individual team member to deliver constructive criticism balanced with praise.
- Coordinated with parents, boosters, and other resources to meet team needs involving equipment and travel arrangements.
- Adjusted coaching techniques based on the strengths and weaknesses of athletes.
- Motivated athletes to become stronger, more agile, and more effective through training habits and proper nutrition.
- Taught a range of sport-specific skills with optimal safety standards.
- Collaborated with boosters to coordinate pep rallies and other events.
- Coordinated travel arrangements, tracked expenses, and reported on all team activities.
Avalon ISD
Paraprofessional Educator
08.2020 - Current
Job overview
- Documented student progress and provided regular updates to parents.
- Researched and selected age-appropriate materials and resources for classroom instruction.
- Utilized a variety of instructional strategies to meet individual student needs.
- Developed creative instructional strategies to keep students engaged and motivated.
- Prepared instruction materials, constructed bulletin boards, and set up work areas.
- Oversaw groups of students at school and off-site locations, maintaining optimal safety, and security.
- Applied specialized teaching techniques to reinforce social and communication skills.
Avalon ISD
Substitute Teacher, K-12
09.2019 - 08.2020
Job overview
- Follow the teachers' guide to carry out any assignments they have left for the students
- Improvising when they leave nothing to keep them busy learning.
- Repeatedly requested as a substitute teacher by teachers based on excellent past referrals and trusted performance.
- Provided instruction for students in core subject areas.
Eaglette Cheer, Avalon ISD
Camp Instructor
07.2013 - 07.2019
Job overview
- I host/instruct a cheer camp for young girls (4-12y/o).
- Taught a range of sport-specific skills with optimal safety standards.
- Monitored camper behavior during activities, effectively handling discipline situations and encouraging positive behavior.
- Kept track of allergies and dietary restrictions, verifying correct meals and snacks were given to campers.
Little Dreamers
Daycare Worker
04.2018 - 08.2018
Job overview
- In the infant or toddler room
- Also was a teacher for the school kids.
- Prepared, served, and cleaned up daily meals for a number of children.
- Encouraged children to develop healthy social and emotional skills.
- Maintained a child-friendly environment with access to outdoor activities.
- Facilitated learning through play, stories, and outdoor activities for successful child outcomes.
- Developed age-appropriate activities and crafts to engage children.
FutureMatrix Interventional
Assembly Worker
08.2017 - 04.2018
Job overview
- Knowledge on various positions on the line creating balloon catheters
- Completed durable assemblies and subassemblies with hand and power tools.
- Troubleshot and repaired machine components to maintain smooth operations and avoid disruptions in production.
- Conducted quality assurance inspections on finished components and identified issues.
- Notified supervisor of issues with equipment or production.
- Maintained supply inventory by checking stock to determine inventory level.
- Completed assigned tasks quickly to decrease production time.
Convergys, Citi bank CSR
Rewards Specialist
01.2017 - 03.2017
Job overview
- Trained new team members in policies and procedures and offered insight into best ways to manage job tasks and duties.
- Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email, and in-person interactions.
- Implemented open enrollment system to streamline benefits processes for customers.
TeleTech, TurboTax
Customer Service Representative
08.2016 - 09.2016
Job overview
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained up-to-date knowledge of product and service changes.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Chick-fil-A
Crew Member
02.2016 - 06.2016
Job overview
- Provide a phenomenal customer experience, greeting, listening, and assisting with any questions about the menu
- Maintain a clean and safe work area.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Accurately operated cash register to process customer payments.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Worked front counter, drive-thru and other areas.
- Reconciled receipt totals, cash and credit payments to address shortages.
- Backed up servers by setting up trays and completing some food deliveries.
- Trained new team members on procedures, customer service, and sales techniques.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
Walmart SuperCenter
Stocker/Sales Associate
05.2015 - 08.2015
Job overview
- Ample knowledge of company’s products, be sales oriented and customer focused
- Explained the use and advantage of merchandise to customers, while also answering customers’ queries and concerns
- Recommended merchandise based on individual requirements.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Solved customer challenges by offering relevant products and services.
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained current knowledge of evolving changes in marketplace.
Barry University
Front Desk Associate
09.2014 - 04.2015
Job overview
- Provide an exceptional customer service experience by greeting, listening and assisting customers in exceeding their needs, demonstrating an excellent knowledge of the Campus as well as the resources it provides
- Building and strengthening relationships with students and visitors, while dealing with different nationalities
- Handle phone calls, collect and distribute parcels and other mail
- Filing, scanning, faxing, as well as typing specific documentation.
- Answered multi-line phone system and enthusiastically greeted callers.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Used internal software to process reservations, check-ins and check-outs.
McDonald's
Crew Trainer/Crew Member
05.2013 - 07.2014
Job overview
- Communicate verbally with customers and co-workers to process orders both over the phone and in person
- Stock ingredients from storage area, work area, to walk-in cooler
- Prepare product
- Clean equipment and facility approximately daily.
- Taught new team members correct procedures for all areas of operations.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Developed job-specific competencies and performance standards.
- Analyzed and evaluated training effectiveness and program outcomes.
- Maintained current knowledge of all team position requirements.
- Set positive example for team members by providing high-quality, efficient service.
Education
Ohio Christian UniversityOhio
Associate from Human Services
Ohio Christian UniversityOhio
Bachelor's from Psychology
Skills
- CPR
- Teaching
- Organizational Skills
- Microsoft Office
- Microsoft Word
- Microsoft Powerpoint
- Microsoft Outlook
- Excel
- Gymnastics
- Childcare
- Cheerleading
- Classroom Management
- Toddler Care
- Early Childhood Education
- Sports Coaching
- English
- Cleaning
- Dancing
- Experience with Children
- Experience Working With Students
- Sales
- Cashiering
- Customer service
- Front desk
- Microsoft Excel
- Computer literacy
- Using basic scheduling and organizational skills in an office setting
- Full results: Proficient
- Customer service — Proficient
- April 2020
- Identifying and resolving common customer issues
- Customer focus & orientation — Proficient
Certification
CPR Certification First Aid Certification Assessments Administrative assistant/receptionist — Proficient October 2021 & August 2022
Additional Information
- Willing to relocate: Anywhere, Authorized to work in the US for any employer
Timeline
Varsity
Cheerleading Coach, Avalon ISD
08.2021 - Current
Junior High Cheer Coach
Avalon ISD, Paraprofessional
08.2021 - Current
Paraprofessional Educator
Avalon ISD
08.2020 - Current
Substitute Teacher, K-12
Avalon ISD
09.2019 - 08.2020
Daycare Worker
Little Dreamers
04.2018 - 08.2018
Assembly Worker
FutureMatrix Interventional
08.2017 - 04.2018
Rewards Specialist
Convergys, Citi bank CSR
01.2017 - 03.2017
Customer Service Representative
TeleTech, TurboTax
08.2016 - 09.2016
Crew Member
Chick-fil-A
02.2016 - 06.2016
Stocker/Sales Associate
Walmart SuperCenter
05.2015 - 08.2015
Front Desk Associate
Barry University
09.2014 - 04.2015
Camp Instructor
Eaglette Cheer, Avalon ISD
07.2013 - 07.2019
Crew Trainer/Crew Member
McDonald's
05.2013 - 07.2014
Ohio Christian University
Associate from Human Services
Ohio Christian University
Bachelor's from Psychology
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