Ragenio J. Roberts
Brooklyn,NY
Summary
Talented Server bringing skills in order management, payment processing, and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Brooklyn Chophouse
03.2022 - Current
- Ensured cleanliness of dining area throughout the day.
- Maintained full product knowledge of the menu and specials.
- Fostered repeat business and clientele of regular restaurant patrons.
Bar Supervisor
The Simpson’s Restaurant
01.2021 - Current
- Ensure bar was stock with batches and inventory to complete weekly needs to fulfill customer needs.
- Ran different promotions with vendors from different companies to attract diversity of the crowd.
- Trained new staff on company policies.
- Made Weekly specials of different drinks for the bar.
- Oversee employees to ensure service was given in timely manner and standards were held up to par.
Czen Restaurant
09.2020 - 10.2020
- Ensured cleanliness of the dining area throughout the day
- Maintained full product knowledge of the menu and special
- Fostered repeat business and a clientele of regular restaurant patrons.
Store / Night Clerk
The Kroger Co
05.2020 - 09.2020
- Ensure Packages that are delivered are separated and issued on to the correct aisle.
- Conditions aisle for the following day.
- Help Customer on finding certain Product on different aisle.
Server/ Bartender
Sandz Bar & Grills
12.2019 - 03.2020
- Delivered accurate food/drink order for each patron in a timely fashion
- Maintained a neat appearance at all times while catering to patrons
- Fostered repeat business by getting to know customers and their orders
- Assisted other workers to achieve maximum efficiency during peak attendance times
- Ensured cleanliness of the dining area throughout the day
- Seated and served guests,took orders and removed dinnerware with practiced pacing.
Server/ Bartender
The Slope Lounge
09.2018 - 08.2019
- Help managers train incoming staff
- Provide efficient and effective customer service to all patrons to help encourage return patronage
- Maintained full product knowledge of the menu and special
- Quickly mix a variety of simple and complex cocktails
- Suite 704
Consultants
GOTech
07.2019 - 07.2019
- Cleaned all work areas, equipment, utensils, dishes and silverware and ensured they are stored appropriately in accordance with state law
- Orchestrated the seating chart for incoming patrons
- Personalized offers for birthdays and other special occasions
- Delivered accurate food orders for each patron in a timely fashion., – Present
- Build Firewalls to follow appropriate protocol for POS terminal
- Allow the POS terminal to communicate with internet hub to access each relay.
Server / Bartender
Milk River
10.2015 - 06.2019
- Manage servers to ensure smooth dining operations on a daily basis
- Assist with applicant screening and new server training
- Coordinates with kitchen staff regarding wait times and menu item availability
- Collaborates in creating attractive front-of-house displays to market new products and specials
- Appropriately suggests additional items to customers to increase restaurant sales
- Manicured and Pre-bus all tables, makes sure all stations are clean and stock
Server/ Bartender
Bedford Hall
02.2016 - 11.2017
- Delivered exceptional, friendly, and fast service
- Fostered repeat business and a clientele of regular restaurant patrons
- Consistently adhered to quality expectations and standards
- Monitored the sale of alcohol to minors and intoxicated guests
- Managed closing duties, including restocking items, moving tables and cleaning the stations
- Used electronic Point of Sale system, process sales with cash and credit/debit cards, ensures the register is always balanced
Education
Computer Program and Software Developer Major -
LaGuardia Community College
Queens, NY03.2025
GED / TASC -
Queen Educational Opportunity Center
Queens, NY2015
Skills
- Punctual and reliable
- Expertise in multiple POS systems
- Proven Ability to upsell
- Knowledge of food handling and safety procedures
- Exceptional interpersonal skills
- Liquor, Wine and Beer Knowledge
- Pos Operation
- Wine Pairings
Timeline
Brooklyn Chophouse
03.2022 - Current
Bar Supervisor
The Simpson’s Restaurant
01.2021 - Current
Czen Restaurant
09.2020 - 10.2020
Store / Night Clerk
The Kroger Co
05.2020 - 09.2020
Server/ Bartender
Sandz Bar & Grills
12.2019 - 03.2020
Consultants
GOTech
07.2019 - 07.2019
Server/ Bartender
The Slope Lounge
09.2018 - 08.2019
Server/ Bartender
Bedford Hall
02.2016 - 11.2017
Server / Bartender
Milk River
10.2015 - 06.2019
Computer Program and Software Developer Major -
LaGuardia Community College
GED / TASC -
Queen Educational Opportunity Center
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