Raghad AL Qaysi
Houston Methodist
Houston,TX
1
Certification
13
years of professional experience
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. And to seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Work History
Surgical Dental Assistant
1 Year 2 Months- Provided compassionate support to patients experiencing anxiety or discomfort prior to surgery, helping alleviate concerns while maintaining professionalism
- Handled high-pressure situations calmly and efficiently, contributing to successful completion of critical surgeries.
- Educated patients on post-operative care, enhancing overall patient satisfaction and recovery outcomes.
- Maintained detailed records regarding treatment plans, progress notes, and consent forms to ensure continuity of care across visits.
- Ensured optimal patient safety through vigilant monitoring during surgeries and timely assistance to the surgeon.
- Promoted a positive clinic environment with exceptional customer service skills when interacting with patients and families.
- Enhanced patient comfort and safety by meticulously adhering to sterilization and disinfection protocols.
Dental Assistant Patient/Customer Relation
6 Years 8 Months- Streamlined appointment scheduling and patient management, resulting in improved office efficiency.
- Developed strong rapport with patients, creating an atmosphere of trust that led to increased treatment acceptance rates.
- Improved inventory management by regularly monitoring supplies usage and placing timely orders for restocking essential items.
- Educated patients by giving oral hygiene, plaque control, and postoperative instructions.
Concierge
1 Year 11 Months- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
Store Associate
1 Year 2 Months- Provided exceptional customer service by actively engaging with shoppers and offering assistance as needed.
- Resolved customer inquiries and issues promptly, demonstrating excellent communication skills.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Education
Certificate- Dental Assisting
High School Diploma
Skills
Customer Relationship Management (CRM)
Verbal and written communication
Complex Problem-Solving
Emergency Procedures
Disability Services
Customer Service
Team motivation
Computer Skills
Marketing
Positive
Additional Information
Date of birth: 12.09.1996
Nationality: Iraqi
Gender: Female
Height: 164cm (5'4")
Certification
BLS - Basic Life Support
PALS - Pediatric Advanced Life Support
ACLS - Advanced Cardiac Life Support
Accomplishments
Arabic Native
English Advanced
Timeline
Surgical Dental Assistant
Houston Methodist
06.2025 - CurrentRead More
Dental Assistant Patient/Customer Relation
Pacific Dental Services-PDS
07.2017 - 03.2024Read More
Concierge
Hanover
05.2015 - 04.2017Read More
Store Associate
Tuesday Morning
02.2014 - 04.2015Read More
Lee High School
High School Diploma
Read More
Everest Institute
Certificate- Dental Assisting
Read More