Summary
Overview
Work History
Education
Skills
Certification
Timeline
Feedback from Team Members
Feedback from Team Members
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Raghavendra Akkina

SRE Lead, Enterprise Integration And Solutions Architect, Tech Lead
Plano,TX

Summary

Over 17+ years of architecture, design, development, support, observability and reliability engineering experience spanning across Site Reliability Engineering, Enterprise Application Integration (EAI), Microservice Architecture, Service Oriented Architecture (SOA), and Web Applications.

Expertise in leading and building simple, scalable, secure & sustainable long-term solutions to complex business problems, projects include enterprise straight-through processing(STP) solutions across various insurance domains such as Illustration, Case Create, Underwriting, Case Issue, Customer Communications Management, Third-party Case Administration(TPA), EFT Payment, Agent Onboarding, Agent Commission, Product Development, and Organizational Change and Transformation projects along with people management skills.

Providing technology strategy and thought leadership in various roles such as SRE Lead & Architect, Enterprise Integration Architect, Tech Lead, Solutions Architect, API Evangelist, worked on RedHat JBoss Fuse Stack, Apache Camel, OpenShift, Java, SpringBoot, Azure Spring Cloud, Azure Service Bus, Azure API Manager, AMQ, Mule ESB, MuleSoft Anypoint Platform, WCF, .NET, BizTalk Integration Server, and Web application development.

Detail-oriented and diligent problem-solver with a resourceful approach to challenges and organized style. Excellent communicator with a focus on results in key performance areas. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills.

Overview

17
17
years of professional experience
4
4
years of post-secondary education
3
3
Certificates

Work History

SRE Lead, Sr Solutions Architect, and Tech Lead

NTT DATA, Life And Annuity Insurance Client
DFW Area, TX
05.2011 - Current
  • Influenced software development, application performance improvement initiatives and participate in review of applications design, drive optimization of processes with technology and clients.
  • Improved reliability of services and reduced number of incidents by 85%(Annuity STP, Life STP, MRAS, etc.,) by optimizing business process and by pro-actively monitoring golden signals(traffic, errors, latency, and saturation) in both stage and production environments.
  • Expertise in tuning applications for better throughput and latency, improved performance of apps to 3X by optimizing code and business process contributing to support Year-over-Year growth for next 7 years.
  • Improved serviceability turnaround time by improvising unit/integration test cases and optimizing CICD pipelines, contributing to 35% faster delivery time.
  • Improved transactions Mean Time to Recover(MTTR) from 7 to 2.5 days by creating a business transactions dashboard, improvising logging and exception handling mechanisms.
  • Improved security posture by resolving xPression service account issue, enabling HTTPS services in Mainframes and adding scopes to APIs, etc.,
  • Improved proactive monitoring of business processes by setting up job alerts, queue depth alerts, etc., contributing to improved business satisfaction.
  • Established and pioneered implementing various deployment strategies such as rolling, cannery, and blue-green, contributing to effective management of change risk.
  • Influenced and coordinated with Infra, Security, ITSM, Domain, Audit, and Architecture teams to set up a next-generation technology platform.
  • Expertise in executing projects using Agile methodology in my capacity as Developer, Product Owner, and Scrum Master, contributing to delivery of 65+ APIs, integration apps, and common components as part of last development project.
  • Saved 30% of allocated project budget by eliminating unused features, reusing APIs, optimizing and simplifying business flows.
  • Accelerated delivery of project by running five diff streams simultaneously, contributed to faster delivery in spite of additional scope.
  • Certified TOGAF professional, Scrum Master, and Microsoft Technology Specialist.
  • Ability and willingness to learn new programs and processes, and contribute to overall organizational process improvements and business development programs.

Senior Software Engineer

Tata Consultancy Services
Bangalore, India
03.2006 - 04.2011
  • Trained and mentored junior developers and engineers, teaching skills in BizTalk, .NET, and working to improve overall team performance.
  • Provided direction and guidance while working with multiple stakeholders to establish policies, improve overall process, and resolve technical issues.
  • Published rapid code generation tool for WCF services for faster development.
  • Participated in architecture, design, and implementation of front-end and back-end features using ASP.NET, Java Script, C#, and SQL.
  • Involved in gathering functional requirements, solution design, estimations, preparing technical specification documents, design specification documents review by following TCS specific process and CMMI level 5 Standards.
  • Responsible for Design, development, peer review, and deploying BizTalk interfaces, .NET WCF Web Services, and Common Components.
  • System and unit testing BizTalk interfaces, .NET WCF Web services, and Common Components.
  • Understanding and analyzing business processes, performing detailed problem analysis, and developing workarounds or resolutions.
  • Responsible for implementation of end-to-end processes using BizTalk and WCF services.
  • Responsible for scheduling, planning, and controlling software's delivery process to ensure integrity of existing production environment as Release Manager.

Junior Engineer

ESSAR
Jamnagar, India
06.2005 - 01.2006
  • Support, identify, and troubleshoot issues related to warehouse applications.
  • Prepare daily status reports with warehouse inventory details.
  • Consulted with other disciplines and clients to resolve issues effectively.

Education

Bachelor of Engineering - Electronics

National Institute of Technology
Surat, India
08.2001 - 05.2005

Skills

Splunk

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Certification

TOGAF 9

Timeline

TOGAF 9

12-2018

Certified ScrumMaster

10-2015

SRE Lead, Sr Solutions Architect, and Tech Lead

NTT DATA, Life And Annuity Insurance Client
05.2011 - Current

Microsoft Certified Technology Specialist

09-2008

Senior Software Engineer

Tata Consultancy Services
03.2006 - 04.2011

Junior Engineer

ESSAR
06.2005 - 01.2006

Bachelor of Engineering - Electronics

National Institute of Technology
08.2001 - 05.2005

Feedback from Team Members

Below is the as is feedback from some of the team members I have worked in the recent past.


Vasanth - Reporting Manger

Akkina is seen as the go to SME person for all BizTalk related issues and highly regarded by NLG Architect/OCIO Domain Head for his technical skills and immense Business knowledge. Akkina is playing a crucial role in the BizTalk migration project and roles included BA, Tech Lead, Scrum Master, Mentor for new team members being part of a project with no NLG PM. Akkina's rapport with customer played an integral part in winning the multiyear and large SRE deal against competition. Akkina has stepped above and beyond whenever situation demanded - resolving long outstanding xPression issues, HTTPS mainframe service call problems and always around when there is a Prod crisis situation. Akkina has built so much trust with customer that they consult him and consider his advice in any key decision making process. Always in the constant look out for upskill/cross-skill opportunities. Looking forward to having Akkina in the SRE team and it will be a new challenging role in his career.


Vijay - New Business Domain Manager

Akkina is a very dedicated and hard working resource. He amazes me with his attitude and personality. I am very impressed with his analytical skills and the ownership he takes to get things done even if a task is not assigned to him. He is very professional and courteous and gels well with any team he works with. He is detail oriented and makes sure nothing falls through the cracks. He keeps project teams upraised of any issues or delays that could impact the project ahead of time. He is multi talented and is an asset on any team.


Antony - Team Member

I worked with Akkina for BizTalk migration. Akkina has very strong business knowledge with the BizTalk business processes. Akkina is technology agnostic and have capability/knowledge to work on any technology with ease. Akkina is a servant leader who delegates work and guide the team on need basis. Akkina has mentored me in PINS, Agent Plus, Life and Annuity business processes and brought me up to speed to work on the development and promote the same into Production Parallel and Production environments.


Vishakh - Team Member

Hi Akkina, I think you are one of the best leaders I have worked with. Your ability to stay calm even in the most critical situations really helped us steer the project. Your ability to keep the team together, encourage the team and being able to provide constructive feedback is really commendable. Besides your ability to communicate in terms of both the .NET world and JAVA world and correlate stuffs to help us find solutions is one of the main reasons we were able to deliver this project.


Venkat - Team Member

Hi Akkina, You are one of the best people to work with. I really admired the way you managed our BizTalk migration team and happy to be part of it. We worked on multiple complex integrations and if there is an issue, I just need to call you and you will be there to handle it anytime. I have learnt a lot from you especially on designing an application in business and supportability standpoint. Thank you very much for your support and keep doing the great work.


Sudha - Team Member

Hi Akkina, Your Team Leading skills are Awesome !!! You are efficient in handling multiple things at a time. An eye of a team lead like you is always a additional Plus to team mates as mentor. Your Observations are very keen on PROD releases where production deployments are always smooth. Always open for questions and approachability is good & fast, which helps team mates to get rid of show stoppers early.



Feedback from Team Members

Below is the as is feedback from some of the team members I have worked in the recent past.


Vasanth - Reporting Manger

Akkina is seen as the go to SME person for all BizTalk related issues and highly regarded by NLG Architect/OCIO Domain Head for his technical skills and immense Business knowledge. Akkina is playing a crucial role in the BizTalk migration project and roles included BA, Tech Lead, Scrum Master, Mentor for new team members being part of a project with no NLG PM. Akkina's rapport with customer played an integral part in winning the multiyear and large SRE deal against competition. Akkina has stepped above and beyond whenever situation demanded - resolving long outstanding xPression issues, HTTPS mainframe service call problems and always around when there is a Prod crisis situation. Akkina has built so much trust with customer that they consult him and consider his advice in any key decision making process. Always in the constant look out for upskill/cross-skill opportunities. Looking forward to having Akkina in the SRE team and it will be a new challenging role in his career.


Vijay - New Business Domain Manager

Akkina is a very dedicated and hard working resource. He amazes me with his attitude and personality. I am very impressed with his analytical skills and the ownership he takes to get things done even if a task is not assigned to him. He is very professional and courteous and gels well with any team he works with. He is detail oriented and makes sure nothing falls through the cracks. He keeps project teams upraised of any issues or delays that could impact the project ahead of time. He is multi talented and is an asset on any team.


Antony - Team Member

I worked with Akkina for BizTalk migration. Akkina has very strong business knowledge with the BizTalk business processes. Akkina is technology agnostic and have capability/knowledge to work on any technology with ease. Akkina is a servant leader who delegates work and guide the team on need basis. Akkina has mentored me in PINS, Agent Plus, Life and Annuity business processes and brought me up to speed to work on the development and promote the same into Production Parallel and Production environments.


Vishakh - Team Member

Hi Akkina, I think you are one of the best leaders I have worked with. Your ability to stay calm even in the most critical situations really helped us steer the project. Your ability to keep the team together, encourage the team and being able to provide constructive feedback is really commendable. Besides your ability to communicate in terms of both the .NET world and JAVA world and correlate stuffs to help us find solutions is one of the main reasons we were able to deliver this project.


Venkat - Team Member

Hi Akkina, You are one of the best people to work with. I really admired the way you managed our BizTalk migration team and happy to be part of it. We worked on multiple complex integrations and if there is an issue, I just need to call you and you will be there to handle it anytime. I have learnt a lot from you especially on designing an application in business and supportability standpoint. Thank you very much for your support and keep doing the great work.


Sudha - Team Member

Hi Akkina, Your Team Leading skills are Awesome !!! You are efficient in handling multiple things at a time. An eye of a team lead like you is always a additional Plus to team mates as mentor. Your Observations are very keen on PROD releases where production deployments are always smooth. Always open for questions and approachability is good & fast, which helps team mates to get rid of show stoppers early.



Raghavendra AkkinaSRE Lead, Enterprise Integration And Solutions Architect, Tech Lead