Raghavendra R
Dubai,UAE
Summary
As an implementation professional, successfully led projects that streamlined operational workflows and improved client satisfaction. Strong focus on team collaboration and achieving results. Demonstrated expertise in software integration and project management, adapting to changing priorities with ease.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Implementation Engineer | Project Manager
LeanDNA
02.2024 - Current
- Collaborate with clients to gather requirements and provide tailored AI-driven solutions
- Manage end-to-end project implementation, ensuring timely delivery
- Conduct system integration testing and support user acceptance testing
- Design automation frameworks to enhance operational efficiency
- Coordinate across teams for seamless project go-lives and post-deployment support
- Document technical and functional solutions for stakeholder alignment
- Ensure compliance with project budgets and objectives
- Implemented configuration changes, improving system security and compliance adherence.
- Guided clients through troubleshooting steps, enhancing overall user satisfaction.
- Resolved client issues utilizing Zendesk, resulting in improved support efficiency.
- Implemented software solutions utilizing JIRA, resulting in streamlined project management.
Program Manager
Avaamo.ai
06.2023 - 02.2024
- Designed and implemented conversational AI solutions for clients
- Led project planning, risk management, and resource allocation efforts
- Conducted UAT and provided post-production support to clients
- Enhanced team collaboration through clear documentation and processes
- Delivered high-quality results under tight deadlines and constraints
- Automated repetitive workflows, reducing errors and costs
- Identified opportunities for product enhancements through client feedback
- Built strong relationships with stakeholders for collaborative project success.
- Developed mitigation strategies for project risks to ensure continuity and success.
Solutions Product Manager
Skit.ai
12.2021 - 01.2023
- Managed the product lifecycle for AI-driven voice solutions
- Collaborated with cross-functional teams to design and deliver solutions
- Improved customer onboarding processes, reducing lead times
- Developed technical documentation to standardize implementation practices
- Conducted market research to identify trends and client needs
- Delivered client training sessions on solution utilization
- Drove customer satisfaction through tailored post-deployment support
- Led product development cycles from concept to launch, ensuring alignment with market needs.
- Utilized market research to guide product development and prioritization.
Associate Program Manager
E2open
07.2018 - 12.2021
- Spearheaded multiple supply chain integration projects
- Documented functional and technical requirements for client solutions
- Conducted SIT and UAT to ensure system reliability
- Collaborated with clients to resolve project roadblocks effectively
- Streamlined operational workflows, achieving efficiency gains
- Provided actionable insights through data analysis and reporting
- Supported end-to-end deployment activities, ensuring client success
- Oversaw change management initiatives within the organization; facilitated smooth transitions during periods of growth or restructuring.
- Fostered a culture of innovation through encouragement of creative problem-solving techniques among team members.
Senior Analyst
Zyme Solutions
07.2014 - 07.2018
- Analyzed supply chain data to provide actionable business insights
- Designed custom reports to improve client decision-making
- Managed data validation and issue resolution processes
- Enhanced system integration processes to reduce operational downtime
- Collaborated with teams to develop new features for client solutions
- Provided support for testing and deployment phases of projects
- Documented processes and ensured compliance with industry standards
Education
Bachelor of Science - Computer Science
Bangalore University
07-2010
Skills
- Customer support
- Software implementation
- Database monitoring
- Technical implementation
- Data migration
- Requirements and Technical analysis
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Excellent communication
- Planning and scheduling
Certification
- Master's Program in Cloud Architect by Simplilearn 2021
Languages
English
Full Professional
Hindi
Professional Working
Timeline
Implementation Engineer | Project Manager
LeanDNA
02.2024 - Current
Program Manager
Avaamo.ai
06.2023 - 02.2024
Solutions Product Manager
Skit.ai
12.2021 - 01.2023
Associate Program Manager
E2open
07.2018 - 12.2021
Senior Analyst
Zyme Solutions
07.2014 - 07.2018
Bachelor of Science - Computer Science
Bangalore University
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