Summary
Overview
Work History
Education
Skills
Languages
Hobbies and Interests
Languages
Timeline
Generic
Raghavendra Rao

Raghavendra Rao

Summary

To secure a challenging position in a reputable organisation to expand my learning's knowledge and skills. Secure a responsible career opportunity to fully utilise my training and skills, while making a significant contribution to the success of the company seeking an entry-level position to begin my career in a high-level professional environment to make use of my interpersonal skills to achieve goals of a company that focuses on customer satisfaction and customer experience.

Skilled Customer Service Representative Intern with experience in managing customer queries and resolving issues effectively. Strengths include active listening, problem-solving skills, and ability to maintain composure under pressure. In previous role, made significant contributions towards improving customer satisfaction levels and fostering a positive environment of service excellence.

Overview

16
16
years of professional experience
2
2
years of post-secondary education

Work History

Customer Service Representative Intern

GGA INDIA PVT LTD
06.2025 - Current
  • Assisted customers with inquiries and product information efficiently.
  • Resolved customer complaints through effective communication and problem-solving skills.
  • Documented customer interactions in the company's CRM system accurately.
  • Provided support during training sessions for new customer service representatives.
  • Managed incoming calls and directed them to appropriate departments promptly.
  • Maintained product knowledge to enhance customer satisfaction and support efforts.
  • Conducted follow-up communications with customers to ensure issue resolution satisfaction.
  • Provided customers with product and service information.

SELF EMPLOYED

Auto worldz
Bangalore
08.2015 - Current
  • Started my own business as a auto consultant, which I used to buy seized vehicles from all reputed bank and used to sell

Customer Service Representative

GLOBIVA SERVICES PVT LTD
02.2023 - 05.2025
  • Assisted customers with inquiries and resolved issues effectively.
  • Managed high-volume calls while maintaining a professional demeanor.
  • Provided product information and recommendations to enhance customer experience.
  • Documented customer interactions in the company database accurately.
  • Trained new representatives on company policies and customer service best practices.
  • Handled escalated cases with empathy and problem-solving skills.
  • Conducted follow-ups to ensure customer satisfaction and retention efforts.

Customer Service Representative

Teleperformance
05.2022 - 02.2023
  • Assisted customers with inquiries and resolved issues effectively.
  • Managed high-volume calls while maintaining a professional demeanor.
  • Provided product information and recommendations to enhance customer experience.

TELE SALES EXECUTIVE

Bharti Airtel Itd
Bangalore
05.2012 - 06.2014
  • WORKED AS A TELE SALES EXECUTIVE.
  • HANDLING CALL RESOLVING CUSTOMERS ISSUES.
  • COLLECTING OVERDUE BILL AMOUNT THROUGH CALLS

SALES EXECUTIVE

RNS MOTORS PRIVITE LTD
Bangalore
03.2010 - 02.2012
  • Managed client relationships to enhance customer satisfaction and loyalty.
  • Developed sales strategies to promote automotive products and services effectively.
  • Conducted market research to identify new opportunities for product offerings.
  • Collaborated with the marketing team to create promotional materials and campaigns.

Education

Bachelor of Arts - History

Annamalai University
Tamilnadu
05.2009 - 04.2011

SECONDARY SCHOOL - Subjects studied, dissertations/theses rendered, specialisations.

BEL HIGH SCHOOL
Bangalore

Skills

  • Microsoft Windows
  • Microsoft Office
  • Microsoft Excel

Languages

Fluent, Fluent, Advanced, Advanced, Native

Hobbies and Interests

  • Travelling
  • Exploring places
  • Sports activities

Languages

English
Intermediate
B1
Hindi
Upper Intermediate
B2
Tamil
Intermediate
B1
Telugu
Intermediate
B1
Marathi
Advanced
C1
Kannada
Beginner
A1

Timeline

Customer Service Representative Intern

GGA INDIA PVT LTD
06.2025 - Current

Customer Service Representative

GLOBIVA SERVICES PVT LTD
02.2023 - 05.2025

Customer Service Representative

Teleperformance
05.2022 - 02.2023

SELF EMPLOYED

Auto worldz
08.2015 - Current

TELE SALES EXECUTIVE

Bharti Airtel Itd
05.2012 - 06.2014

SALES EXECUTIVE

RNS MOTORS PRIVITE LTD
03.2010 - 02.2012

Bachelor of Arts - History

Annamalai University
05.2009 - 04.2011

SECONDARY SCHOOL - Subjects studied, dissertations/theses rendered, specialisations.

BEL HIGH SCHOOL
Raghavendra Rao