Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Raghib Jackson

Orlando,FL

Summary

Accomplished professional with a proven track record, adept in enhancing customer satisfaction and streamlining operations. Skilled in problem-solving and time management, I excel in environments requiring exceptional customer service and efficient process management. Demonstrated ability to exceed expectations, achieving significant improvements in efficiency and client relations.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Front Desk Executive

Orlando Health
08.2023 - Current
  • Streamlined check-in and check-out processes for improved efficiency and customer experience.
  • Handled payment and bill processing, change giving and payment collecting for patients.
  • Managed last-minute schedule changes with minimal disruption to daily operations or customer service levels.
  • Enhanced customer satisfaction with timely coordination of appointments and service requests.
  • Soley operate an out patient office with two providers and diagnostic testings.

Internet Technical Support Representative

Charter Communications, Spectrum
02.2021 - 11.2022
  • Resolved complex connectivity problems through thorough troubleshooting and effective communication with customers.
  • Developed strong relationships with clients by consistently exceeding expectations in technical knowledge and problem-solving abilities.
  • Ensured a high level of customer satisfaction with prompt resolution of software, hardware, and network problems.
  • Managed a high volume of inbound calls while maintaining a professional demeanor under pressure.

Lead Retail Sales Associate

AT&T Mobility
12.2012 - 11.2020


  • Boosted sales performance with persuasive communication skills and extensive product knowledge.
  • Ensured a welcoming store atmosphere, maintaining cleanliness standards and promptly addressing any customer concerns.
  • Facilitated positive customer experiences by resolving issues promptly and professionally.
  • Streamlined store operations for better efficiency through regular inventory checks and merchandise organization.
  • Handled cash register operations accurately, processing transactions efficiently while adhering to company policies.

Station Supervisor

Seaborne Airlines
08.2011 - 09.2020
  • Developed strong relationships with vendors, negotiating favorable contracts for supplies and services.
  • Managed daily operations for a smooth-running station environment, ensuring timely service to customers.
  • Ensured adherence to environmental regulations, promoting sustainability initiatives within the station operations.
  • Maintained high levels of customer satisfaction with prompt resolution of issues and concerns.
  • Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
  • Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over 10 daily flights.
  • Provided schedule, routing and fare information to assist customers with ticket purchases.

Education

High School Diploma -

St. Croix Career And Technical Center
Saint Croix, VI
06.2011

Skills

  • Word Processing
  • Problem-solving skills
  • Time Management
  • Cash Handling
  • Clerical duties
  • Sales Support
  • Shift Scheduling
  • Customer Service
  • Check-in and Check-out Procedures

Certification

  • Certified Phlebotomist, Steady Hand Phlebotomy - 1 year

Timeline

Front Desk Executive

Orlando Health
08.2023 - Current

Internet Technical Support Representative

Charter Communications, Spectrum
02.2021 - 11.2022

Lead Retail Sales Associate

AT&T Mobility
12.2012 - 11.2020

Station Supervisor

Seaborne Airlines
08.2011 - 09.2020

High School Diploma -

St. Croix Career And Technical Center

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Raghib Jackson