Overview
Work History
Education
Skills
Leadership and Professional Development
Timeline
Generic

Raghib Rahman

New York,NY

Overview

5
5
years of professional experience

Work History

General Manager

iFLY
06.2023 - Current
  • Managed day-to-day operations of two locations, ensuring compliance with safety and OSHA standards
  • Led a team of up to 50 employees, excelling in onboarding, interviewing, and human resources compliance
  • Achieved top revenue status in both locations and consistently met 5 key performance metrics, increasing each by at least 10%
  • Managed and ordered inventory, optimizing stock levels for operational efficiency
  • Maintained and created relationships with vendors, negotiating favorable terms and ensuring timely deliveries
  • Ensured rules and regulations of the IBA were adhered to and enforced by employees
  • Maintained the facility to iFLY standards through weekly maintenance checks and prioritizing projects as needed
  • Kept operations under budget, reallocated resources based on business needs, and strategically called for budget increases in parallel to potential revenue increases
  • Utilized Excel and PowerBi/Tableau for P&L analysis, ROI assessment, and forecasting
  • Successfully elevated NPS scores from 46 to an outstanding 90, showcasing commitment to customer satisfaction
  • Kept labor costs below 30% of revenue through strategic scheduling and financial stewardship
  • Collaborated with Sales Managers and external businesses to increase revenue during slow periods

Operations Manager/Project Coordinator

Apple
11.2019 - 05.2023
  • Implemented a new project management system in collaboration with Product Manager that improved team productivity by 20% and reduced project completion time by 15%
  • Maintained strong client relationships, resulting in an average customer satisfaction score of 93
  • Contributed to internal operations by streamlining workflow processes, reducing operational costs by 12% while mitigating production and supply chain issues
  • Assisted product managers in the management of client projects and internal initiatives, resulting in a 90% success rate
  • Managed all aspects of small-scale client projects with oversight, resulting in a 96% success rate
  • Consistently met or exceeded performance goals and objectives, resulting in 2 promotions within 1 year

Education

Bachelor of Arts in Business Communication -

Bernard M. Baruch College
New York, NY

Skills

  • Advanced in Microsoft Excel including PivotTables, VLOOKUP, Data Tables, SAP, Salesforce, Keynote, Numbers, Google Workspace, Asana
  • Moderate in Agile, Waterfall, Scrum, SQL, Tableau, Google Ads
  • Fluent in English and Bengali
  • Conversational in Spanish
  • Ability to create marketing campaigns
  • Leadership and team building

Leadership and Professional Development

  • Apple Leadership Experience, 03/01/21 - 08/01/21, Leader, Opportunity to be part of an Apple Leadership rotation experience at one of their retail locations. Learned more in depth about Apple metrics and different ways on training associates. Made a significant impact on Apple’s Retail Space by engaging a wide audience of consumers through demos, tours, workshops, and an array of cultural events. Ensure customer satisfaction is being monitored and consistent follow ups with the customer service team to get feedback, and adding any necessary workflow processes for improvements.
  • Tax Volunteer, Volunteer Income Tax Assistance (VITA), 01/01/21 - 04/01/21, Tax Assistant, Volunteered to offer free tax help to people with disabilities and low income. Interviewed clients to assess deductions and/or credits they may be eligible for. Maintained compliance with tax regulation by researching current regulations.

Timeline

General Manager

iFLY
06.2023 - Current

Operations Manager/Project Coordinator

Apple
11.2019 - 05.2023

Bachelor of Arts in Business Communication -

Bernard M. Baruch College

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Raghib Rahman