Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
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Raghul Thangam

Glen Allen,VA

Summary

Resourceful Quality Assurance Engineer well-versed in producing strong test cases and scripts for manual and automated testing. Skillful in training quality assurance staff, evaluating performance and improving procedures. Team-oriented and results-focused polished in helping developers spot and resolve issues.

Overview

14
14
years of professional experience

Work History

Senior Quality Assurance Engineer

Carmax
Richmond, VA
08.2022 - Current
  • Worked closely with project managers to ensure timely delivery of projects within budget constraints.
  • Developed and executed test plans and strategies to ensure product quality.
  • Created detailed bug reports with steps to reproduce issues and assigned severity levels based on impact analysis.
  • Designed comprehensive smoke tests for new builds prior to deployment in production environment.
  • Analyzed customer requirements and translated them into test cases.
  • Performed system integration testing on multiple components of the application.
  • Maintained a library of reusable test scripts for regression testing purposes.
  • Participated actively in design discussions and code reviews to provide feedback from a QA perspective.
  • Developed automated testing scripts.
  • Facilitated periodic reviews among team members to discuss best practices in Quality Assurance techniques.
  • Managed multiple projects simultaneously while adhering to tight deadlines.
  • Reviewed release plans coordinated activities with project teams and stakeholders to ensure successful execution of releases.
  • Prepared test plans for validating functionality of released products before deployment.
  • Collaborated with cross-functional teams to troubleshoot and resolve any issues encountered during the software release process.
  • Strong experience working with any Genesys IVR tools, such as Composer (Voice and Routing), Genesys Administrator, Genesys Architect, Flow Management, Genesys CX Cloud.
  • Responsible for implementing speech/voice recognition IVR and self-service flows that leverage the technology, which integrates with various back-end systems, databases, telephony interfaces, and confidential environments on the Genesys framework and Genesys GVP.
  • Proficient in developing Splunk dashboards and alert systems.
  • Involved in testing the skill-based routing across all inbound channels, IVR, call, and screen recording.
  • Worked on adding and updating skills for the different Genesys agents in Configuration Manager.
  • Leveraged open-source frameworks and developed custom scripts to automate testing for back-end processing, APIs, and front-end GUIs.
  • Proficient in IVR automation testing tools like Empirix Hammer, Hammer Voicewatch, and Cyara Platform.
  • As a SQL/Azure DB administrator, I was responsible for maintaining production databases, performing periodic patch upgrades, reviewing existing policies and procedures, and suggesting suitable changes if necessary.
  • Integrated the process of connecting Salesforce.com Agent Desktop with other systems, applications, and data sources to enable data flow and process automation between them.

Automation Engineering QA Lead

Capital One
Richmond, VA
09.2020 - 08.2022
  • Extensive experience as a Quality Assurance Analyst in preparing Test Plans, Test Scripts, and Test Cases for both Manual and Automated testing for Web Applications, IVR Testing, Back-end testing, and RESTful Web Services API testing.
  • Responsible for designing, operating, and maintaining production clusters, as well as collaborating with team members to develop automation strategies and deployment processes.
  • Tracked project timelines and milestones ensuring timely completion of tasks within budget constraints.
  • Strong understanding of the call center and telecommunications technologies, including IP-based phone switches, VoIP, CTI, IVR, and agent desktop applications.
  • Strong experience working with IVR testing tools like CYARA.

Test Automation Engineering Specialist

Accenture
Columbus, OH
02.2018 - 07.2020
  • Worked for various clients at Accenture based on different lines of business, such as Asset and Wealth Management, mortgage banking, and digital program assessment and Retail.
  • Built a DevOps pipeline for ordering services.
  • Migrated projects from Ant to Maven builds.
  • I built a new Java project and tool for database management.
  • Migrated services from SVN to Git.
  • Enhanced static code analysis using the SonarQube tool.
  • Developed test frameworks and set up test systems using Selenium, Cucumber, and Java for the loan pricing tool and retail web applications.
  • Evaluate the existing status of test automation, and decide on appropriate actions for virtualization using Wiremock.
  • Conduct load and performance testing, and analyze results using Apache JMeter.
  • Perform research and contribute to developing advanced technologies.
  • Analyze and disintegrate complex software systems and designs.
  • Continuous integration and testing for applications related to MBWS (SFR, Info-Source, Fast-Pay, Mainframe application for MBWS, etc.).

Senior Software Engineer

Wipro technologies
Richmond, VA
10.2011 - 02.2018
  • Developed strong domain knowledge and technical skills for banking and insurance-related applications.
  • Performed functional, system, regression, performance, and acceptance testing.
  • Integrated AWS Cloud API with REST API instances for monitoring the log files, storing them, and tracking metrics.
  • Developed and executed test cases, and ensured compliance with project requirements.
  • Assisted in preparing estimates for software testing projects.
  • Data management using mainframe, AS400 applications, and DB Visualizer.
  • Virtualization of data using ParaSoft and Mountebank (being open source, migrated from ParaSoft to Mountebank).
  • Responsible for product deployment on the QA environment on Amazon Web Services (AWS).
  • Testing voice calls and voice recognition functionality of IVR systems and automation using the Cyara tool.
  • Validated APIs through Postman and SOAP UI.
  • Developed a UI interface for the project using extended JavaScript and a database for the support of this project's back end, done through Java.
  • Using SQL-created queries to verify the database.
  • Validating call mitigation and routing using the Splunk tool.
  • Automate test scripts using QTP and UFT, using VBScript. And then migrated to Ruby, Cucumber, and Java Selenium, using the ATDD framework.
  • Involved in production support activities during the project go-live.
  • Created tools and macros for efficient regression test suite creation and execution based on RBT (Risk-Based Testing) and MBT (Model-Based Testing) using a traceability matrix.

Education

Bachelor of Engineering -

Panimalar College of Engineering
Chennai, India
06-2011

Skills

  • Manual testing
  • IVR testing
  • Regression testing
  • Agile methodologies
  • Project planning
  • Cross-functional collaboration
  • Genesys Cloud architecture
  • Project management
  • Test automation
  • Postman
  • Database management
  • DevOps principles
  • Call center technologies
  • Splunk administration

Personal Information

Timeline

Senior Quality Assurance Engineer

Carmax
08.2022 - Current

Automation Engineering QA Lead

Capital One
09.2020 - 08.2022

Test Automation Engineering Specialist

Accenture
02.2018 - 07.2020

Senior Software Engineer

Wipro technologies
10.2011 - 02.2018

Bachelor of Engineering -

Panimalar College of Engineering

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