Ragi Hill
Newburgh,NY
Summary
Certified Phlebotomist well versed in venipuncture, capillary puncture, and special collection procedures. Detail-oriented and committed to maintaining highest quality control and patient care standards.
Healthcare professional with solid track record in administrative roles, prepared for dynamic healthcare environments. Known for effectively managing patient records and supporting medical staff to improve operational efficiency. Valued for reliability and adaptability, fostering cooperative team atmosphere and delivering consistent results.
Overview
13
13
years of professional experience
Work History
Unit Secretary
Montefiore St. Luke's Hospita;
05.2022 - Current
- Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed incoming calls and directed to appropriate department.
- Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.
- Contributed to positive patient experiences by greeting visitors, providing directions, and addressing inquiries professionally.
- Maintained rapport with physicians, nurse,s and other healthcare personnel.
- Improved unit workflow by effectively prioritizing tasks and collaborating with team members to complete assignments in a timely manner.
- Provided information for patient admissions and discharges to foster timely processing.
Patient Care Assistant
St.Lukes Cornwall Hospital
01.2020 - 05.2022
- Attended to patient and family's immediate needs and concerns by acknowledging and providing required attention.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Completed documentation of care, hospital actions and patient activities.
- Promoted a positive patient experience by actively listening and empathizing with their needs and emotions.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Guest Service Manager
McDonald's Restaurant
06.2012 - 10.2019
- Oversaw lobby operations and concierge services.
- Understood and implemented safety and emergency procedures.
- Monitored staff training, scheduling and shift changes.
- Orchestrated and deployed online employee timekeeping program to improve measurements of overtime and employee work hours.
- Submitted reports on payroll activities.
- Processed payroll garnishments such as tax liens and child support.
- Generated paper checks for employees and printed stubs for associates who received direct deposits to complete payroll distribution.
- Performed calculations in overtime, vacation and sick hours to provide accurate data to payroll processing database.
- Supervised team of 70 front desk agents and helped to resolve issues arising during shifts
Education
High School Diploma -
Newburgh Free Academy
Newburgh, NY06.2014
Skills
- Leadership
- Data Entry
- Self-Motivated
- Excellent Communication
- Cultural Awareness
- Appointment scheduling
- Unit secretary training
- Patient scheduling
- Patient records maintenance
- Conflict resolution techniques
- Document management
- Nursing unit operations
- Medical terminology
- Patient health information Access
- Documentation and recordkeeping
Timeline
Unit Secretary
Montefiore St. Luke's Hospita;
05.2022 - Current
Patient Care Assistant
St.Lukes Cornwall Hospital
01.2020 - 05.2022
Guest Service Manager
McDonald's Restaurant
06.2012 - 10.2019
High School Diploma -
Newburgh Free Academy
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