Summary
Overview
Work History
Education
Skills
Certification
Sponsorship
Websites
Timeline
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Ragini Kumar

Saint Louis,Missouri

Summary

IT Professional with 9 years of experience primarily in Automobile, Financial, and Telecommunication. 5+ years of experience as a Project Manager and Scrum Master in software development projects.. Experience in coordinating with business and IT across all phases of the software development life cycle. In-depth knowledge of Software Development Life Cycle methodologies like Waterfall, Kanban, SaFe & Scrum. Expertise in gathering, analyzing, and documenting Business Requirement Documents, Functional Requirement Specifications & Software Requirements Specification. Expertise in creating UML-based Modelling views like Activity/ Use Case/Data Flow/Business Flow /Navigational Flow/Wire Frame diagrams using Rational Products & MS Visio. Expertise in writing and implementing Test scenarios, Test cases, System testing, Regression testing and maintaining Traceability Matrices for baseline documents. Experience with defect tracking and analysis using different defect tracking tools such as TFS (Team Foundation Server) & JIRA. Experience in Environment & Release/Deployment Management and Production Support. Training in Agile - 2018

Overview

8
8
years of professional experience
1
1
Certification

Work History

Agile Coach/ Project Manager

CHARTER COMMUNICATIONS
11.2018 - 07.2024
  • Decommissioned legacy applications and relaunched the customer agreements portal with advanced technology to enhance the user experience.
  • Implemented broadband labels for internal and external applications, automating processes for accuracy and efficiency.
  • Documented cutover plan and executed activities for seamless deployment.
  • Designed support process flow and plan for post-deployment activities.
  • Created and prioritized tickets for post-deployment issues, ensuring timely resolution by appropriate teams.
  • Planning sprint release and making sure the team has a crystal-clear understanding of sprint goals
    Working in tandem with other Product Owners to effectively prioritize the Sprint backlog and release plan.
  • Worked closely with the stakeholders and the product owner to develop and coordinate release plans, product backlog grooming, and story estimation.
  • Facilitating daily scrum meetings, enforcing timeboxes, responding to impediments, tracking the baseline, sprint planning, and sprint retrospective.
    Ensuring the product backlog is of manageable size, preparing product release burndown charts, and task boards.
  • Assisted the team in removing the impediments and protected team members from interruptions and distractions to maximize productivity.
    * Helping team in self-management by creating artifacts like Definition Of Ready (DOR), Definition of Done (DoD), sprint Burndown chart, impediments list, etc.
    * Encouraging theteam to adopt pair programming, pair testing, peer review, andpreparing reusable components.
    * Involved in design discussions, code reviews, and all other technical discussions with the team to ensure the requirements are implemented correctly.
    * Resolving internal team conflicts and keeping the team motivated to ensure successful sprints.
    * Training new team members in Agile principles, scrum processes and helping them transition from waterfall methodology to agile practice and also managed offshore teams across different geographies.
    * Representing the team to report overall project status and upcoming risks and suggest solutions about it.
    * Tracking milestones and Publishing team's progress and successes to make sure they are highly visible to product owner / stakeholders.
    * Facilitating Mid Sprint checkup to re review the acceptance criteria of committed Product backlog items.
    * Involved in gathering the requirements from the business and doing the impact analysis for various systems.
    * Led the Scrum of Scrum (SOS) meetings, coordinating multiple distributed teams all working on the same product to highlight and resolve integration and co-ordination issues, project status.
    * Worked with Senior Management, Business & Release Management to understand the vision of the product, prioritize and develop software release planning.
    * Enabled improvement in team delivery commitments and capacity planning for sprints by identifying & tracking hidden tasks that increased customer satisfaction.
    Improved team velocity by incorporating capacity planning into sprint planning sessions.
    Collaborate closely with development team to articulate product needs, user stories, and acceptance criteria for technical features.
    * Facilitated Agile adoption Retrospective for the organization with the leadership and guided teams with outcome resulting in enhanced performance.
    * Coached new SM and trained global teams, which resulted in early delivery of project and reduced process waste caused by lack of common understanding.

Lead Quality Analyst

Enterprise Fleets Management
05.2018 - 11.2018
  • Company Overview: (Apex Systems)
  • Managed comprehensive QA plan creation in collaboration with Project Managers, ensuring alignment with project objectives and milestones.
  • Conducted rigorous Milestone and Quality Reviews to maintain high standards of product delivery.
  • Oversaw the validation of Oracle Database Tables, confirming accurate data population and seamless integration with the EDGE tool.
  • Collaborated with Business Analysts, Architects, Development Teams, Scrum Teams, System Integration Test (SIT) Teams, QA/Regression Test Teams, Performance Test Teams, UAT Test Teams, Business Stakeholders, Project Sponsors, and external vendors to ensure successful project outcomes.
  • Conducted comprehensive mobile testing for native, web, and hybrid apps on real devices.
  • Performed API testing using tools such as SOAP UI, Rest Assured, and Postman to ensure robust integration and functionality.
  • Led efforts in test planning, effort estimation, requirement analysis, test case design, test data preparation, execution, and result reporting.
  • Oversaw test closure activities, ensuring thorough quality assurance practices.
  • Accurately documented defects with detailed recreation steps using tools like HP ALM, JIRA, Rally, and VersionOne, facilitating effective issue resolution.
  • Managed projects within AGILE and Waterfall methodologies, ensuring timely delivery and adherence to quality standards.
  • Conducted database testing using SQL to validate data integrity.
  • Mediated between developers, clients, and management, leveraging strong communication skills.
  • Demonstrated initiative and the ability to work independently, prioritize tasks, and meet deadlines in fast-paced environments.
  • Mentored QA staff to enhance overall team performance.
  • Specialized in eCommerce, Banking, Sales & Enterprise, and Mobility domains.
  • Proficient in a wide range of tools and technologies, including Selenium, TestNG, Java, Cucumber, SOAP UI, Rest API, HP ALM, HP QC, SQL, JIRA, GIT, Jenkins, and Maven.
  • Implemented and analyzed metrics to facilitate defect prevention and causal analysis, establishing SLAs, metrics, and KPIs for project and operational activities.
  • Validated internal tools and Oracle DB Tables, ensuring consistency and accuracy of data.
  • Adapted to Agile methodologies, actively engaging in scrum practices, Sprint Planning, Execution, and Retrospectives, fostering continuous improvement.
  • Created User Requirement Specifications (URS) and Functional Requirement Specifications (FRS) documents based on the organizational changes and stakeholder impacts from both organizations.
  • Worked alongside with developers in documenting and resolving production issues and Change Requests in Rational ClearQuest.
  • Worked with business users and production teams to identify and map detailed current processes, identify gaps and failure points, perform root-cause analysis and develop functional requirements that supported overall strategy, goals and objectives.
  • Conducted training sessions to familiarize users with system and obtained deliverable sign-offs.
  • Reviewed and incorporated enhancement to current functional testing scripts.
  • Managed test planning and risk discussions, documenting mitigation strategies to preempt project hurdles.
  • Assumed Business Analyst responsibilities, gathering business requirements to bridge the gap between technical and business perspectives.
  • Ensured the integrity of daily data transfers, comparing files generated by the new system and the AS400 system to guarantee data consistency.
  • Ensured defect-free product delivery to the business by adhering to committed timelines and facilitating daily triage meetings to prioritize and resolve critical defects.
  • Provided comprehensive weekly testing reports to management, highlighting progress and adherence to project schedules, and escalated concerns promptly to prevent delays.
  • Managed the generation and verification of critical batch jobs, confirming the successful integration of records into Oracle DB tables.
  • Developed and implemented automated test scripts using Selenium WebDriver, Java, TestNG, Cucumber, and Maven for web UI applications, significantly enhancing testing efficiency.
  • Demonstrated expertise in Smoke Testing, Backend Testing, Black-Box Testing, UAT, Functional Testing, Positive/Negative Testing, System Testing, Regression Testing, GUI Software Testing, Ad-hoc Testing, Localization, and Globalization Testing.
  • Provided leadership within the Quality Assurance team, driving process improvements and implementing automation tools.
  • (Apex Systems)

Quality Analyst

Palnar Inc
05.2016 - 04.2018
  • Company Overview: (Inhouse Projects)
  • Developed and managed comprehensive test plans and schedules for flight simulation projects, ensuring alignment with project objectives and timelines.
  • Coordinated closely with Project Managers and development teams to facilitate requirement gathering, creating a detailed Requirement Traceability Matrix (RTM).
  • Led defect triage meetings and collaborated with developers to pinpoint defect origins, enhancing overall product quality.
  • Streamlined testing processes by automating regression suite execution using QTP and actively pursued issue resolution, maintaining clear communication with business stakeholders and operational management regarding test activities and outcomes.
  • Successfully transitioned to JIRA and Agile methodologies, contributing to the improvement of project management and defect tracking processes.
  • Generated weekly defect and testing reports, providing critical data to management for informed decision-making.
  • Reviewed use cases and created robust test plans, contributing to the timely delivery of high-quality software products.
  • Assisted the Scrum Master and Product Owner in facilitating technical meetings, ensuring effective communication and problem-solving among technical teams.
  • Escalated project concerns proactively to management, ensuring prompt attention to issues that could impact project timelines.
  • (Inhouse Projects)

Education

Bachelor's Degree - Arts

Delhi University
03-2003

Skills

  • Agile Project Management
  • Strategy development
  • Coaching and Team Development
  • Stakeholder Communication
  • Facilitating PI Planning
  • Conflict Resolution
  • Backlog Management
  • Release/Change Management Process
  • Risk Management
  • Defect tracking
  • Stakeholder engagement
  • Agile metrics analysis
  • Team facilitation
  • Performance Optimization
  • Cross-Functional Team Leadership

Technical Skills:

Language

  • HTML
  • Java
  • Python
  • SQL
  • XML
  • Json

Database

  • Oracle 10g
  • Oracle 11g
  • Oracle 12c
  • SQL Server 2000
  • SQL Server 2005
  • SQL Server 2008
  • SQL Server 2010
  • SQL Server 2012
  • SQL Server 21
  • Mongo DB
  • MS Access

Tools

  • JIRA
  • Chalk
  • Confluence
  • Miro Board
  • LucidChart
  • Jira Align
  • Microsoft 365
  • MS Project
  • MS PowerPoint
  • MS Visio
  • Cherwell
  • Tableau
  • Splunk
  • Smartsheet
  • Figma

Web Services

  • SoapUI
  • Postman
  • Swagger

Operating System

  • Windows 11
  • Windows 10
  • Windows 8
  • Windows 2003
  • Windows 98
  • Windows 95

Tools

  • MySQL Workbench 80
  • SQLDev
  • HP Quality center (QC)
  • ALM
  • HP UFT
  • HP Load Runner
  • Mercury Quality Center 60
  • Mercury Quality Center 72
  • Mercury Quality Center 80
  • Mercury Quality Center 90
  • QTP
  • Rational Tools 20030613402
  • TOAD
  • Zephyr
  • Test rail
  • Sauce Lab
  • ACSR Billing System

Certification

  • Certified Expert in Agile with Atlassian Jira
  • Certified AI & Agility, Scrum Alliance
  • Certified Project Management Program (PMP), 3158824
  • Certified Product Owner (CSPO), Scrum Alliance, 1503208
  • Certified Scrum Master (CSM), Scrum Alliance, 1386117

Sponsorship

not required

Timeline

Agile Coach/ Project Manager

CHARTER COMMUNICATIONS
11.2018 - 07.2024

Lead Quality Analyst

Enterprise Fleets Management
05.2018 - 11.2018

Quality Analyst

Palnar Inc
05.2016 - 04.2018

Bachelor's Degree - Arts

Delhi University

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