Ragini Nainwal
Frisco,TX
Summary
Ambitious, career-focused job seeker, anxious to obtain an entry-level position to help launch career while achieving company goals. Highly organized, proactive and punctual with team-oriented mentality.
Overview
1
1
year of professional experience
Work History
Service Desk Co-ordinator
HCL-INSYS
11.2011 - 04.2012
- Monitored service desk tickets and assigned to appropriate technicians according to their skillset.
- Maintained inventory records of all IT assets including laptops, tablets, phones.
- Created reports detailing the status of service requests.
- Coordinated with other departments to ensure customer needs were met in a timely fashion.
Executive-Helpdesk
Religare Technologies
08.2011 - 12.2011
Logging all users calls using Service/IT logging tool and issuing the trouble ticket by assigning the severity level
Escalate calls internally as applicable to resolve the calls
Generate fault/weekly/monthly reports on the activities being undertaken on regular basis.
Education
Bachelor of Compute Science And Engineering - Computer Science
Shobhit Institute of Technology
UP (India)08-2008
Intermediate (12th) -
Intermediate Examination
GOVERNMENT INTER COLLEGE KARANPRAYAG 06-2003
High School Diploma -
G.G.I.C Karanprayag Chamoli
UP 06-2001
Skills
- Exceptional knowledge of hardware and software with respect to connectivity and configuration
- Self learning about Software Development life cycle and modern software engineering practices
- Self learning in software testing, creation and implementation of test strategies
- Knowledge of MS Office
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
You are never too old to be what you might have been.
George Eliot
Timeline
Service Desk Co-ordinator
HCL-INSYS
11.2011 - 04.2012
Executive-Helpdesk
Religare Technologies
08.2011 - 12.2011
Bachelor of Compute Science And Engineering - Computer Science
Shobhit Institute of Technology
Intermediate (12th) -
Intermediate Examination
High School Diploma -
G.G.I.C Karanprayag Chamoli