Latoya White
Bridgeport
Summary
Proven leader and efficient Shift Manager at McDonald's, adept in decision-making and customer service, significantly enhancing team performance and customer satisfaction. Skilled in cash handling and mentoring, I fostered a positive work environment and upheld safety compliance, achieving notable improvements in service standards and team cohesion.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Shift Manager
McDonalds
05.2007 - Current
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Excelled in every store position and regularly backed up front-line staff.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Promoted a positive work environment through open communication and constructive feedback.
- Kept employees operating productively and working on task to meet business and customer needs.
- Coached crew members to optimize performance and motivate toward more efficient work.
Education
High School Diploma -
Holy Childhood High School
JamaicaSkills
- Cash handling
- Decision-making
- Customer service focus
- Employee training
- Workplace safety
- Handling customer complaints
- Training and mentoring
- Staff training and onboarding
- Inventory control
- Documentation and reporting
- Safety compliance
- Schedule management
Accomplishments
- Supervised team of 20 staff members.
- Achieved Store Target through effectively helping with team huddles and effective communication.
Certification
- ServSafe Food Handler's Certification
- Leadership Transition Course Certification
Languages
English
Native or Bilingual
Timeline
Shift Manager
McDonalds
05.2007 - Current
High School Diploma -
Holy Childhood High School
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