Rahab Gachau

• Assisted clients with activities of daily living, promoting independence and quality of life for over 10 clients, leading to a 95% client satisfaction rate.
  Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping for an average of 5 clients, reducing household chore times by 30%.
  Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance, resulting in a 20% improvement in clients' mental well-being and social interaction levels.
  Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes, as evidenced by a 15% decrease in reported incidents and accidents.

Guest Services and Administration: Manage check-ins, reservations, and payments, and provide information and assistance to guests while handling any issues or complaints.

Maintenance and Housekeeping: Ensure cleanliness and upkeep of the hostel, coordinate repairs, and maintain inventory of supplies.

Safety and Community Building: Enforce rules, manage security, handle emergencies, and organize activities to create a welcoming and safe environment for guests.

• Assisted clients with activities of daily living, promoting independence and quality of life for over 10 clients, leading to a 95% client satisfaction rate.
  Provided dressing guidance, grooming, meal preparation, and medication reminders for an average of 5 clients daily, ensuring a 100% adherence to medication schedules and improving clients' self-care routines by 20%.
  Built strong relationships with clients to deliver emotional support and companionship, resulting in a 25% increase in client engagement and a noticeable improvement in overall well-being and happiness.

• Strategic Planning and Decision-Making: Develop business strategies, set goals, and make critical decisions to drive growth and profitability. Analyze market trends, financial reports, and operational performance to guide business direction.
• Operations Management: Oversee daily operations, including managing staff, resources, and budgets. Ensure processes and procedures are efficient and aligned with business objectives. Implement and monitor performance metrics to maintain high operational standards.
• Financial Oversight and Reporting: Manage financial activities, including budgeting, forecasting, and financial reporting. Monitor cash flow, expenses, and revenues to ensure financial health. Prepare financial statements and reports for stakeholders and ensure compliance with financial regulations.

• Actively engaged in ongoing observation of patients' mental/emotional status, adjusting care approach accordingly for maximum support during the recovery journey, resulting in a 30% improvement in patient mood and recovery outcomes.
  Improved patient comfort by consistently providing compassionate care and maintaining a clean, safe environment, leading to a 20% reduction in reported discomfort and a 15% decrease in safety incidents.

• Disinfected and mopped bathrooms to keep facilities sanitary and clean.
• Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
• Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
• Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
• Resolved 100% of purchase order variances by following up with vendors on overdue purchase orders.

• Maintain clean and organized work areas at all times to bring safety and quality to the food preparation process.
• Maintained a clean and sanitary workspace, ensuring 100% compliance with health and safety regulations.

• Kept pharmacy counter and related areas clean, neat, and organized.
• Answered an average of 50 calls daily, providing information about order status, store hours, and pharmacy procedures, resulting in 95% customer satisfaction rate and 10% reduction in follow-up calls.
• Received deliveries of medication shipments, verifying contents against invoices while adhering to proper storage protocols.
• Assisted pharmacy staff with preparing medications and filling orders.

• Kept the pharmacy counter and related areas clean, neat, and organized.
• Managed approximately 30 incoming calls, emails, and faxes daily from customers.
• Greeted customers and responded to questions with friendly, knowledgeable assistance.
• Demonstrated professionalism and empathy when handling sensitive patient situations, always preserving confidentiality.