Rahab Kamau
Virtual Assistant Records Management
Work Preference
Summary
Highly organized and detail-oriented Virtual Assistant with 5+ years of experience in administrative support, records management, and client communication. Skilled in calendar coordination, email management, document control, and workflow automation. Adept at using Microsoft Office, Google Workspace, CRM systems, and project management platforms to streamline operations. Proven ability to manage multiple priorities, safeguard confidential records, and deliver accurate results under tight deadlines.
Overview
9
9
years of professional experience
1
1
Language
3
3
Certificates
Work History
Virtual Assistant
Independent Contractor
05.2020 - Current
- Coordinated executive calendars, travel arrangements, and meetings for multiple clients.
- Implemented workflow automation tools, improving efficiency by 20%.
- Processed and maintained confidential documents with 100% accuracy.
- Supported client communication via email, phone, and CRM platforms, achieving a 95% client satisfaction rate.
- Conducted data entry and database updates, reducing errors by 15%.
- Achievements:
- Managed 50+ executive meetings annually with zero scheduling conflicts.
- Reduced turnaround time for client requests by 30%.
- Built and maintained a digital filing system that improved document retrieval speed by 40%.
Records Management Specialist
Freelance
06.2017 - Current
- Oversaw filing, retrieval, and archiving for 500+ records in compliance with organizational standards.
- Established digital and physical filing systems for easy retrieval.
- Applied metadata, indexing, and labeling standards to improve document accessibility.
- Safeguarded records in secure cloud storage systems for long-term preservation.
- Achievements:
- Reduced document retrieval time from 10 minutes to under 2 minutes.
- Maintained 100% compliance with confidentiality and data security protocols.
- Digitized over 300 physical records, cutting storage costs by 25%.
Administrative Assistant
Freelance
01.2017 - 01.2020
- Provided customer service support, resolving inquiries promptly.
- Maintained inventory and office supplies to support daily operations.
- Supported management with document preparation and scheduling.
- Achievements:
- Resolved 90% of customer inquiries within 24 hours.
- Reduced office supply expenses by 15%.
- Assisted in preparing reports and presentations that contributed to securing two major client contracts.
Education
African Leadership Xcelerator
ALX Africa African Leadership Xcelerator
Online / Virtual 10.2025 - 12.2025
Professional Virtual Assistant Training
AQskill
Online / Virtual 08.2025 - 09.2025
Skills
Calendar & Schedule Management
Certification
ALX Africa African Leadership Xcelerator Training - Virtual Assistant
Languages
English
Bilingual or Proficient (C2)
Accomplishments
Implemented workflow automation tools (Zapier, Trello), improving team efficiency by 20%.
• Managed 50+ executive meetings annually with zero scheduling conflicts using Google Calendar and Outlook.
• Reduced document retrieval time by 40% through digital filing system optimization in Google Drive.
• Maintained 100% compliance with confidentiality and data security protocols across all client records.
• Resolved 90% of client inquiries within 24 hours, boosting client satisfaction and retention.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Affiliations
- ALX Africa Virtual Assistant Alumni Network – Member, participating in peer discussions, mentorship sessions, and ongoing professional development activities
- AQskill Professional Community – Active participant, sharing best practices on productivity tools and engaging in collaborative learning projects.