Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

RAHAB OLA AQUINO

MASPETH,NY

Summary

Travel passionate about providing dream experiences in leisure travel. Strong research background and love of all things travel. Extensive career in hospitality working with clients pursuing unique vacation adventures.

Overview

6
6
years of professional experience

Work History

Flight Attendant

Jetblue
03.2023 - Current
  • Advised passengers of flight regulations to maximize safety and security.
  • Monitored cabin during flights and responded to passenger inquiries or issues.
  • Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
  • Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
  • Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
  • Resolved passenger conflicts and medical emergencies during flights.

Hotel Concierge

Hotel Giraffe
10.2022 - 03.2023
  • Upheld hotel policies and procedures by providing high level of customer service.
  • Utilized variety of organizational and communication skills to drive guest satisfaction.
  • Managed check-in and check-out procedures for guests.
  • Responded to guest inquiries to maximize guest satisfaction.
  • Supported local sports teams, museums, restaurants, and other tourist-oriented spots by promoting events to hotel guests.
  • Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.

Operations Support Specialist- Check Operations

Citi Bank
02.2022 - 10.2022
  • Served as a liaison between various departments within the organization, facilitating open communication channels for seamless collaboration on shared initiatives.
  • Participated in strategic planning sessions aimed at optimizing operations support services based on current trends and anticipated future needs.
  • Conducted regular audits of operational procedures for compliance with industry regulations and company policies, mitigating potential risks before they escalated into larger issues.
  • Performed administrative duties and prepared operational procedures to assist operations support manager.
  • Reduced error rates in data entry tasks by implementing a thorough quality control process.

Regional Delivery Station Liaison Supervisor

Amazon
02.2021 - 01.2022
  • Served as the primary point of contact, fostering strong relationships between internal teams and external partners.
  • Acted as the liaison between upper management and staff members, promoting positive working relationships built on trust.
  • Aided in the development of training materials, contributing to the ongoing education of team members and improved performance outcomes.
  • Proactively identified potential challenges or roadblocks within projects, formulating contingency plans to ensure success.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.

Shift Supervisor

Taco Dumbo
05.2019 - 02.2020
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Completed store opening and closing procedures and balanced tills.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Helped store management meet standards of service and quality in daily operations.
  • Enforced company policies and regulations with employees.
  • Completed cash and credit card transactions accurately using POS software.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Completed daily financial activities and prepared weekly reports for management to inform decision-making.

Barista

Starbucks
07.2018 - 04.2019
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Controlled line and crowd with quick, efficient service.
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Completed successful daily cash audits to correctly balance drawers at end of shifts.
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems.
  • Helped management keep adequate supply on hand by notifying of shortages.
  • Learned every menu item's preparation and numerous off-label drinks to meet customer needs.

Education

Bachelor of Science - Criminology

SUNY College of Old Westbury
Old Westbury, NY
05.2024

Skills

  • Hospitality service expertise
  • Public Speaking
  • Guest Services
  • Professional Appearance
  • Company policy adherence
  • Operations Management
  • Strategic Planning
  • Staff Management
  • Goal-Oriented
  • Customer service and support

References

References available upon request

Timeline

Flight Attendant

Jetblue
03.2023 - Current

Hotel Concierge

Hotel Giraffe
10.2022 - 03.2023

Operations Support Specialist- Check Operations

Citi Bank
02.2022 - 10.2022

Regional Delivery Station Liaison Supervisor

Amazon
02.2021 - 01.2022

Shift Supervisor

Taco Dumbo
05.2019 - 02.2020

Barista

Starbucks
07.2018 - 04.2019

Bachelor of Science - Criminology

SUNY College of Old Westbury

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RAHAB OLA AQUINO