Rahana Aristide

Personable Learning Assistant with solid background providing support and assistance to students, teachers and administrators in classroom settings. Skilled in creating engaging lesson plans and providing one-on-one guidance to students. Strong organizational skills and dedicated to helping students succeed.

• Medicare Specialist, WellCare, Jacksonville, NC, 01/01/22, 01/01/23, Uses numerous computer workstation applications to supply live responses to customers' needs., Documents customer calls in the database system., Assists customers with functionality and basic troubleshooting of product or account issues., Assists in resolving serious complaints and escalated calls., Maintains at a minimum, target levels of performance., Maintains up-to-date level of product knowledge., Multi Tasks: Listen, input data, and navigate through various screens while applying customer satisfaction techniques., Excellent organizational skills., Ability to work in a team environment.
• Learning Coach, 27103, NC, 08/01/15, Current, Acted as a mentor and a guide to students and provided them assistance in learning academic subjects efficiently., Planned and took preliminary tests and prepare students for passing exams., Developed intervention strategies to improve student's learning when needed., Drafted study plans for students and monitored if the students abide to the schedule., Incorporated different educational methodologies to enhance classroom-taught material., Administered, proctored, and scored academic and diagnostic assessments., Monitored student performance and assisted students in academic environments, such as classrooms, laboratories, and computing centers.
• Office Manager, Awael Al- Mamlakah International School, Ha'il, KSA, 08/01/11, 05/01/14, Assisted school management in performing daily administrative tasks; implemented and executed main office structures as per requirements., Created effective school policies and ensured that they are properly implemented., Handled appraisals and performance management tasks; oversaw and coordinated recruitment processes on behalf of lead teachers., Conferred with academic staff to explain and formulate admission requirements and course credit policies., Prepared, maintained, and oversaw preparation and maintenance of attendance, activity, planning, and personnel reports and records., Developed curricula and recommended curricula revisions and additions.

• English Language Teaching , Cambridge English Language Assessment, July, 2016
• Dyslexia and foreign Language Teaching, Lancaster University, May, 2016