Raheelle Bhaggan
Lifestyle coach
Paramaribo
Summary
Dynamic Learning & Development Specialist with over six years of experience in enhancing employee performance and fostering organizational growth. Expertise lies in designing tailored training programs, implementing performance management systems, and resolving complex challenges through strategic problem-solving. A strong communicator skilled in lifestyle coaching, dedicated to empowering individuals and teams to reach their highest potential. Passionate about promoting continuous improvement and aligning training initiatives with organizational objectives, ensuring a culture of excellence and development.
Overview
6
6
years of professional experience
8
8
years of post-secondary education
2
2
Languages
Work History
LEARNING & DEVELOPMENT SPECIALIST
WEnage
07.2024 - Current
- Standardized evaluation criteria across all courses allowing for consistent measurement of participant feedback for ongoing improvement efforts.
- Designed interactive workshops that fostered collaboration and active participation among team members for better knowledge retention.
- Evaluated training program effectiveness, adjusting content as needed to maximize learning outcomes.
- Aligned training programs with organizational goals, ensuring that learning initiatives directly supported overarching business objectives.
- Created detailed reports outlining the impacts of learning initiatives on overall business performance showcasing tangible results from L&D efforts.
MANAGER PERFORMANCE MANAGEMENT
Alembo - Majorel
09.2020 - 07.2024
- Designed and delivered training programs to enhance employee skills and knowledge, aligning them with organizational goals and objectives.
- Collaborated with department heads to identify training needs and develop customized training solutions.
- Developed and implemented comprehensive performance management programs, including performance appraisal systems, goal setting processes, and performance improvement plans.
- Conducted performance evaluations and provided feedback to employees & Management, identifying areas for improvement and creating individual development plans.
- Managed the resolution of complex organizational problems, analyzing root causes, and implementing effective solutions.
CUSTOMER SERVICE REPRESENTIVE
Mindpearl
09.2019 - 08.2020
- In my role as a Customer Service and Sales Representative (CSSR), my primary responsibility was to manage both inbound and outbound calls from the client's customer base.
- Managing Customer Enquiries: Effectively handling incoming and outgoing customer inquiries, making full use of the available contact center systems and software programs.
- Electronic Document Ticketing: Accurately processing and ticketing electronic documents on behalf of the airline client, ensuring all documentation was handled efficiently and in compliance with relevant standards.
- Customer Complaint Resolution: Addressing and resolving customer complaints in a professional and timely manner, working to provide satisfactory solutions to any issues raised.
- Social Media Engagement: Monitoring and responding to posts and inquiries on various social media channels associated with the client.
Education
ASSOCIATE DEGREE - COACHING & COUNSELING
Academy of Coaching & Counseling
Paramaribo, Suriname 01.2021 - Current
No Degree - TALENT MOTIVATION ANALYSE
TMA International
Paramaribo Suriname 05.2022 - Current
No Degree -
ABC Hogeschool
Paramaribo, Suriname 05.2005 - 01.2006
Skills
- Personal development coach
- Analytical problem-solving
- Proficient in project management tools
- Organizational growth strategies
- Effective training delivery
- Expertise in performance optimization consulting
- E-learning curriculum creation
- Knowledge of adult education frameworks
- Needs assessment
- Employee motivation strategies
- Effective communication strategies
Websites
Timeline
LEARNING & DEVELOPMENT SPECIALIST
WEnage
07.2024 - Current
No Degree - TALENT MOTIVATION ANALYSE
TMA International
05.2022 - Current
ASSOCIATE DEGREE - COACHING & COUNSELING
Academy of Coaching & Counseling
01.2021 - Current
MANAGER PERFORMANCE MANAGEMENT
Alembo - Majorel
09.2020 - 07.2024
CUSTOMER SERVICE REPRESENTIVE
Mindpearl
09.2019 - 08.2020
No Degree -
ABC Hogeschool
05.2005 - 01.2006
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