Ra'Heem Baines
Dallas,Texas
Summary
Diligent professional with 20 years of experience monitoring facilities, premises, and protecting personnel to maintain order and safety, with exceptional situational assessment skills; as well as report writing, record updating, and handling simultaneous tasks in fast-paced settings. Passionately driven individual, who's self-motivated, enthusiastic, and result oriented; also very knowledgeable and skilled at communicating, combined with a analytical and attentive nature. Exceptionally skill at website design, as well as very computer literate; specializing and skilled at using technology efficiently.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Dasher
DoorDash Food Delivery
01.2019 - Current
- Perform pre-delivery vehicle preparation, checking orders for quality and accuracy
- Verified orders prior to completing deliveries to avoid customer complaints.
- Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
- Provided quality customer service through positive and professional interaction with customers in person or by phone
- Pick up to-go orders from numerous restaurants across my selected work area
- Ensure that all orders were correct before delivery
- Delivered food to businesses and residential homes in timely manner in order to ensure food quality
Security Officer/Flex Officer
Securtias Security Services USA, Inc
09.2017 - Current
- Observed and reported activities and incidents at an assigned client site, providing for security and safety of client property and personnel
- Controlled access to client site facility through the admittance process
- Preserved order, and if necessary acted to enforce regulations and directives for the site as pertaining to personnel, visitors, and premises
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Reported suspicious activities and persons to law enforcement.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Conducted training sessions for new security personnel to facilitate compliance with security protocols.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Monitored CCTV cameras and alarm systems for security breaches.
- Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
- Issued access cards to authorized personnel to monitor access points.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
Package Delivery Driver
Inpax Shipping Solutions/Amazon
07.2019 - 09.2019
- Drove company vehicle to customer locations, climbed in and out of vehicles to deliver packages to customers
- Handled and delivered packages in a safe and punctual manner
- Arrived at distribution facility by the required time to receive van assignment based on the weekly schedule
- Attended daily morning stand up meetings discussing problems and issues for the day
- Received route assignment and company provided smartphone/GPS device
- Completed on-time deliveries by choosing best and most efficient routes.
- Delivered packages to customer doorsteps and business offices.
- Lifted, lowered, and carried packages typically weighing 1-70 pounds throughout regular course of delivery.
- Assessed customer drop-off locations to identify safest areas to leave packages, hiding packages behind pillars, beside furniture, or beneath doormats to prevent theft.
- Performed pre-trip vehicle inspection thoroughly checking the van for damage
- Delivered up to 250+ packages on my routes in exactly the manner that our client required with some compromises
- Followed all delivery instructions as directed by customer in when unsure followed company procedures
- Helped other drivers as directed by dispatch
- Returned van to station after refueling it for the next day, with company provided fuel card
- Removed all trash and debris from van at end of routes
- Returned smartphone/GPS scanner device and key's; also debriefed with manager
- Performed post trip inspection noting any required maintenance items
Auto Auction Driver
Adesa Auto Auction
03.2019 - 05.2019
- Transported and parked vehicles in parking lot or garage as directed by tech center inspector
- Ensured each vehicle is parked in it's correct lane, according to it's assigned auto finance group
- Established rapport, and strong communication with Adesa vehicle inspector crew as well as fellow drivers to maintain organized vehicle placement
- Minimized liability by consistently following road rules when driving.
- Drove safely in various weather and road conditions to avoid accidents.
- Worked effectively in fast-paced environments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Insured all vehicles are probably registered and tagged before driving them out of tech center
Gallery Attendant
TRC Staffing Services Inc.
09.2018 - 01.2019
- Performed a wide variety of general duties in museum and supporting events
- Reported any deficiencies to maintenance of equipment or facilities
- Provided excellent customer service to guests and staff while helping to ensure their safety and enjoyment
- Observed artwork for changes of any kind report problems to supervisor for immediate notification to registrar
- Cooperated with visitor services, membership, and education to learn and convey museum information
- Maintained knowledge of current policies, procedures, and security system operations in order to correctly implement judgement and actions for protecting of art
- Utilized communications equipment to maintain contact with security control
- Facilitated good gallery visitor flow to enhance viewing experiences and minimize accident potential.
- Operated handheld radio or to maintain communication with other gallery personnel.
- Answered questions, pointed out important features and offered further details about special exhibits to educate visitors.
Gallery Monitor
The Dallas Museum
09.2018 - 01.2019
- Performed a wide variety of general duties in museum and supporting events
- Reported any deficiencies to maintenance of equipment or facilities
- Provided excellent customer service to guests and staff while helping to ensure their safety and enjoyment
- Observed artwork for changes of any kind report problems to supervisor for immediate notification to registrar
- Cooperated with visitor services, membership, and education to learn and convey museum information
- Maintained knowledge of current policies, procedures, and security system operations in order to correctly implement judgement and actions for protecting of art
- Utilized communications equipment to maintain contact with security control
- Built personal relationships with guests to promote positive experiences.
- Answered questions, pointed out important features and offered further details about special exhibits to educate visitors.
- Utilized effective communication and problem-solving skills to quickly resolve customer issues.
- Established positive relationships with tour members through fun and engaging conversation.
Security Officer
United Protective Services
08.2017 - 09.2017
- Conducted access control; properly identifying all tenants and/or visitors upon arrival
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Answering basic question and concern while remaining patient with all tenants and/or visitors
- Staying firm with rules and regulations for the facility and company
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Conducted training sessions for new security personnel to facilitate compliance with security protocols.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Monitored CCTV cameras and alarm systems for security breaches.
Passenger Service Agent/Shift Lead
Air Serve Corporation, ABM Aviation, Inc
08.2016 - 08.2017
- Was Responsible for transporting passengers needing wheelchair assistance both inside and outside the airport terminal
- Assisted lifting passengers requiring assistance in/out of carts and aircraft passengers seats
- Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
- Provided exceptional customer service to passengers, addressing concerns and resolving issues.
- Effectively operated current technology required to track and process work orders
- Identified the needs of customer and discussed with them best possible options for their comfort while being transported in by chair
- Adhered to all ADA and air carrier access act non-discrimination requirements
- Established and maintained effective communication and working relationship with passengers,co workers, shift coordinators, supervisors, managers, Etc
- Checked in luggage and confirmed all carry-on items met federal guidelines.
- Escorted handicapped passengers from terminal to aircraft.
Aviation Security Officer
Global Elite Group Inc.
08.2015 - 05.2016
- Conducted threat assessments and security audits
- Monitored aircraft and ramps in compliance with applicable security protocols
- Conducted baggage guarding, and escorting of customers
- Conducted aircraft cabin hold and exterior searches
- Assisted with public curbside meet and greet, as directed by airport personnel
- Performed pat-downs to look for unauthorized materials and weapons.
- Attended daily briefings with supervisors to discuss issues with security screening processes.
- Interacted with public to give directions, explain rules, and regulations and respond to inquiries.
- Developed and maintained positive rapport with passengers and other airport personnel.
- Maintained awareness and focus to identify potentially life-threatening objects or weapons of mass destruction.
- Responded effectively to security incidents and provided guidance regarding security procedures.
Aircraft Cabin Cleaner
G2 Secure Staffing LLC
02.2014 - 12.2014
- Performed daily cleaning of interior and exterior of aircrafts
- Performed cleaning of all seats and under the cushions wiping most everything down
- Cleaned Lavatory, cockpit, and vacuumed everywhere, also lead a cleaner crew.
- Safely used chemicals and other cleaning equipment.
- Maintained, cleaned and sanitized interior of aircraft.
- Conducted security searches under seats and in compartments to locate misplaced or unauthorized items.
- Serviced aircraft lavatories by draining, rinsing and disinfecting tank system.
Print-Press Operator / Screen Reclaim
Generation One Printshop, Generation One
05.2013 - 08.2013
- Set up and operated screen printing machines, to print designs onto articles and materials
- Loaded and positioned unprinted materials.
- Examined job orders to determine quantity, stock specifications, colors and special printing instructions.
- Promptly removed completed loads from press.
- Operated press to achieve highest print quality and productivity with minimal scrap.
- Adjusted press during production runs to maintain specific registration and color densities.
- Ensured screens where properly registered and test print ready
- Ensured Screens where properly reclaimed, cleaned and organized for the art department.
Loading Dock Worker/Floor Associate
Guild Shop
06.2012 - 08.2013
- Moved and arrange large furniture items by hand
- Accepted consignments and donations as directed by supervisor
- Performed light cleaning duties including bathrooms, toilets, and sinks
- Remove trash to proper receptacles
- Upheld proper visual merchandising standards on retail floor and windows.
- Utilized great communication and interpersonal skills when interacting with parties to promote smooth and efficient operations.
- Coordinated with coworkers to help customers, achieving efficient operations and high customer satisfaction.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Displayed merchandise by arranging in appealing ways to boost sales.
- Answered questions about store policies and addressed customer concerns.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Maintained excellent communication, cleanliness, and safety standards on work sites and projects, boosting customer satisfaction ratings
- Loaded, unloaded, and sorted cargo as part of accurate and efficient weekly shipments.
- Kept storage areas organized, clean, and secure to fully protect company assets.
- Communicated with supervisors and other personnel to coordinate loading and unloading of goods.
Floor Care Technician
DTK Cleaning Service, Inc
12.2012 - 02.2013
- Followed all safety requirements and procedures at all times
- Performed preventative maintenance check on all equipment prior to use
- Handled floor care, including routine mopping (dry and damp), on hard surfaces
- Provided floor maintenance; including, vacuuming, and stairwells.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Maintained floor cleaning and waxing equipment.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Kept public pathways clear of safety hazards and spills with regular checks and attention.
- Responded immediately to calls from personnel to clean up spills and wet floors.
Busboy / Prep Cook
Outback Steakhouse Restaurant
04.2009 - 05.2010
- Cleaned, sanitized, and mopped bathrooms, toilets, and sinks daily
- Removed all dishes from tables for customer at conclusion of meal
- Maintained cleanliness of work station following safety standards
- Prepared ingredients, prior to restaurant opening, made in prepared salads as instructed on order ticket.
- Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Followed orders from head chef to establish productive and timely preparation of meals.
- Operated dishwasher and manually washed dishes to clean all chinaware, silverware, and cooking utensils.
- Organized and cleaned assigned sections by sanitizing and cleaning table, counter, and kitchen surfaces.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
- Worked well in diverse team settings by partnering with others to complete tasks.
- Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Delivered smooth and timely service to customers by offering additional silverware, extra napkins, and cleaning spills.
- Pitched in extra hours and helped other staff during unexpected times of high volume to improve seating availability and food delivery to tables.
- Reset and cleaned tables quickly to prepare for new customers.
- Refilled drinks and provided extra napkins and silverware to go extra mile in serving customers.
- Helped manage operations of restaurants by cleaning up spills and other messes quickly to minimize hazards.
- Trained new staff in bussing and cleaning procedures.
- Arranged tables and chairs for special occasions and events.
- Assisted with bussing tables and cleaning up spills.
- Assisted wait staff with timely food delivery and guest requests.
- Answered customer questions about food and beverage items and assisted with menu selections.
- Checked dining area supplies of linens, wrapped silverware, and replenished low stock.
- Set up advertising signs and displays on shelves, counters and tables.
- Monitored dining room and bar areas for signs of overcrowding.
- Addressed customer complaints and inquiries to verify satisfaction.
- Operated dishwashers and other kitchen equipment according to safety guidelines.
Education
General Studies
C.E. King High School
8540 C.E. King Pkwy, Houston, TxSkills
- Report Writing
- File and Records Management
- Shift Work
- Security Guard License
- Creative and Innovative Thinking
- Excellent Customer Service Skills
- Customer Accounts Management
- Analytical Approach
- Sanitation Practices
- Promotional Materials Distribution
- Material Handling
- Storage Area and Container Cleaning
- Product Inventories
Accomplishments
- Achieved work readiness, and received a certificate of achievement; by completing a 42 hour job readiness workshop with the work-faith connection class 24.
Certification
- Private Security License - 02/03/2024
- Transportation Worker Identification Credential Card
Website Design, Sportive And Recreational Activities Outdoors, Aspiring Pianist/Guitarist
These are hobbies I engage in, during my recreational and free time. I have a website I designed preferenced around my creed meant to encourage, educate, and instruct those who seek deeper exegesis concerning my websites purpose. Piano and guitar are just particular musical instruments; I tend to have a keen interest in; I practice them on and off, but I aspire to become consistent in my practice sometime soon.
Timeline
Package Delivery Driver
Inpax Shipping Solutions/Amazon
07.2019 - 09.2019
Auto Auction Driver
Adesa Auto Auction
03.2019 - 05.2019
Dasher
DoorDash Food Delivery
01.2019 - Current
Gallery Monitor
The Dallas Museum
09.2018 - 01.2019
Gallery Attendant
TRC Staffing Services Inc.
09.2018 - 01.2019
Security Officer/Flex Officer
Securtias Security Services USA, Inc
09.2017 - Current
Security Officer
United Protective Services
08.2017 - 09.2017
Passenger Service Agent/Shift Lead
Air Serve Corporation, ABM Aviation, Inc
08.2016 - 08.2017
Aviation Security Officer
Global Elite Group Inc.
08.2015 - 05.2016
Aircraft Cabin Cleaner
G2 Secure Staffing LLC
02.2014 - 12.2014
Print-Press Operator / Screen Reclaim
Generation One Printshop, Generation One
05.2013 - 08.2013
Floor Care Technician
DTK Cleaning Service, Inc
12.2012 - 02.2013
Loading Dock Worker/Floor Associate
Guild Shop
06.2012 - 08.2013
Busboy / Prep Cook
Outback Steakhouse Restaurant
04.2009 - 05.2010
General Studies
C.E. King High School
Similar Profiles
GABRIEL DE LA MATAGABRIEL DE LA MATA
Delivery Driver at DoorDash Food Delivery ServiceDelivery Driver at DoorDash Food Delivery Service
Godson CineusGodson Cineus
Independent Contractor at Uber, Doordash, Ubereats, Grubhub/Food DeliveryIndependent Contractor at Uber, Doordash, Ubereats, Grubhub/Food Delivery
CHRISTOPHER ROGERSCHRISTOPHER ROGERS
Delivery Driver at Self-Employed/Contract Delivery Driver/Restaurant Support/Chinese Restaurants/DoordashDelivery Driver at Self-Employed/Contract Delivery Driver/Restaurant Support/Chinese Restaurants/Doordash