Raheem Conerly
Baton Rouge,LA
Summary
Dependable Server successful at providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Server
BJ'S Restaurant & Brewhouse
03.2024 - Current
- Supported needs of 10- person wait staff who attended to specific needs of countless customers daily for Fine Dining restaurant with social relevancy and intentionality.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
Server
Santa Fe Cattle Co
11.2023 - 01.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Supported needs of 6- person wait staff who attended to specific needs of countless customers daily for casual dining restaurant with social relevancy and intentionality.
To-Go Server
Sum Dang Good Chinese
05.2023 - 09.2023
- Maintained timely communication with both kitchen staff and customers regarding any potential delays or issues, ensuring transparency and managing expectations effectively.
- Demonstrated excellent communication skills when interfacing with customers over phone or in-person, resulting in positive feedback and repeat business.
- Provided expert knowledge of menu items and ingredients when interacting with customers, facilitating informed decision-making for their meal choices.
- Managed multiple orders simultaneously while maintaining attention to detail, ensuring proper packaging and presentation for each item.
Host
Sum Dang Good Chinese
05.2023 - 09.2023
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
Cashier
The Cheesecake Factory
11.2021 - 08.2022
- Provide quality service and an unforgettable dining experience to each guest.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
Online Chat Representative
ETech Communications
04.2017 - 09.2018
- Collaborated with team members to optimize chat support procedures and share best practices.
- Navigated complex issues with patience, using problem-solving skills to find the best possible solution for each inquiry.
- Investigated and resolved accounting, service and delivery concerns.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
Sales Associate
Valero
12.2016 - 05.2017
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to build rapport and loyalty.
Cashier
Wendy's
05.2015 - 12.2016
- Greeted customers entering store and responded promptly to customer needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Answered questions about store policies and addressed customer concerns.
- Upsold additional products and services to customers, increasing revenue.
Housekeeper/Laundry
Motel 6 / Studio 6
04.2015 - 10.2016
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Hang, cleaned and rehung draperies to maintain freshness.
Busser
BJ'S Restaurant & Brewhouse
09.2014 - 08.2015
- Reset and cleaned tables quickly to prepare for new customers.
- Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
- Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
- Maintained high levels of cleanliness throughout shifts, contributing to overall restaurant presentation.
- Continuously cleared, disinfected, and set up 10+ tables to ensure the turn around time for guest was sufficient
Cashier
Wendy's
01.2011 - 06.2013
- Greeted customers entering store and responded promptly to customer needs.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Lifted up to 50+ pounds at once and used forklift to move heavier loads.
- Monitored self-checkout systems and provided help in resolving complex problems.
Education
High School Diploma -
South Pike Senior High School
Magnolia, MS05.2013
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Hospitality service expertise
- Safe Food Handling
- Menu Memorization
Certification
- Food Handler Certification, 10/01/23, 10/01/25
- TABC Certification, 02/01/24, 02/01/28, 151709
- Driver's License, 11/01/23, 06/01/28, 802484275
Personal Information
Willing To Relocate: Anywhere
Timeline
Server
BJ'S Restaurant & Brewhouse
03.2024 - Current
Server
Santa Fe Cattle Co
11.2023 - 01.2024
Host
Sum Dang Good Chinese
05.2023 - 09.2023
To-Go Server
Sum Dang Good Chinese
05.2023 - 09.2023
Cashier
The Cheesecake Factory
11.2021 - 08.2022
Online Chat Representative
ETech Communications
04.2017 - 09.2018
Sales Associate
Valero
12.2016 - 05.2017
Cashier
Wendy's
05.2015 - 12.2016
Housekeeper/Laundry
Motel 6 / Studio 6
04.2015 - 10.2016
Busser
BJ'S Restaurant & Brewhouse
09.2014 - 08.2015
Cashier
Wendy's
01.2011 - 06.2013
High School Diploma -
South Pike Senior High School
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