Raheem Lewis
The Bronx,NY
Summary
- Proven Customer Service Representative at Rent-A-Center, adept in database management and maintaining calm under pressure, enhanced customer satisfaction through effective issue resolution and efficient order processing. Achieved repeat business by leveraging strong service mindset and upselling skills, ensuring minimal wait times and high-quality customer interactions. Well-qualified Freight Dispatcher with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Rent-A-Center
05.2014 - 03.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Readied items for sales floor stocking by affixing tags and preparing shelf labels.
- Removed debris and packaging from boxes and separated for recycling or disposal.
- Generated consistent referrals and repeat business by providing friendly and fast service.
- Obtained customer signatures to complete and process paperwork.
- Planned and adjusted optimal routes based on traffic and weather conditions.
Overnight Stock Associate
Shop Rite
08.2014 - 04.2015
- Unloaded arriving product stock and moved to store display areas.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Removed all boxes and related trash from sales floor and processed through compactors.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Realigned merchandise throughout assigned section to give shelves and racks professional appeal.
- Inspected floor displays, noted missing items and immediately replenished merchandise.
- Maintained current knowledge of shelf planograms and end cap plans to merchandise products.
- Observed safety protocols when transporting merchandise to different areas of store to alleviate item damage.
Education
No Degree - Logistics Management/DISPATCHING
GOOD ENERGY TRUCKING SCHOOL
Atlanta, GA08.2021
Associate of Arts - Liberal Arts And General Studies
Columbia Greene Community College
Hudson Falls, NY08.2012
Skills
- Call Documentation
- Calm and Professional Under Pressure
- Order and Refund Processing
- Courteous with Strong Service Mindset
- Issue and Complaint Resolution
- Upselling Products and Services
- Data Entry and Maintenance
- Cash Register Operations
- Legal Terminology
- Database Management
- Data Entry
- Route Navigation
- Schedule Management
- Work Order Management
Accomplishments
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Managed a database of over 100 clients effectively, which improved relationships and drove business success.
- Established long-term relationships with several lucrative clients through extensive listening, customer engagement, and a positive attitude, which resulted in more than 80,000 in revenues annually.
- Developed highly optimized routes for drivers, reducing delivery times.
Languages
English
Native or Bilingual
Timeline
Overnight Stock Associate
Shop Rite
08.2014 - 04.2015
Customer Service Representative
Rent-A-Center
05.2014 - 03.2020
No Degree - Logistics Management/DISPATCHING
GOOD ENERGY TRUCKING SCHOOL
Associate of Arts - Liberal Arts And General Studies
Columbia Greene Community College
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