Results-oriented Automotive Business Manager with over a decade of experience in deal negotiation, finance, and sales management. Seeking to leverage expertise in product management and financial services to drive growth and maximize profitability.
Overview
10
10
years of professional experience
2
2
Certificate
Work History
Finance Director
New England Automax
Framingham, MA
10.2022 - 05.2024
Enhanced Client Product Knowledge: Conducted thorough client interviews to verify information and provide in-depth product knowledge, ensuring clients were well-informed and satisfied.
Streamlined Sales Processes: Collaborated closely with the sales team and managers to expedite processing times, resulting in a more efficient and responsive sales operation.
Promoted Value-Added Products and Services: Successfully promoted additional products and services, driving incremental revenue and enhancing overall customer value.
Built Strong Industry Relationships: Developed and maintained strong relationships with lenders and product representatives, fostering collaboration and support for mutual success.
Conducted Comprehensive Application Reviews: Reviewed applications meticulously to determine approval, rejection, or modification requirements, ensuring compliance and optimal outcomes for clients.
Business Manager
Herb Chmabers Bentley, Lamborghini & Rolls Royce.
Wayland, MA
06.2021 - 10.2022
Generated High Revenue and Maintained Profitability: Successfully developed and executed strategic financing solutions that significantly boosted revenue and ensured sustained profitability.
Improved Operational Efficiency: Developed and implemented comprehensive policies and procedures that streamlined operations, leading to enhanced efficiency and productivity across the organization.
Implemented Digital Contracting: Spearheaded the implementation of digital contracting processes, resulting in increased revenue, expedited funding, and improved transaction turnaround times.
Ensured High Customer Satisfaction: Educated customers on manufacturer policies and service options, providing clear and concise information that enhanced customer understanding and satisfaction.
Sales Manager/ Asistant General Sales Manager
Toyota Of Watertown
Watertown, MA
02.2016 - 05.2021
Oversaw Sales Department Operations: Managed the sales department, leading a team of sales consultants and finance managers to achieve exceptional performance and efficiency.
Leadership and Development: Provided strong leadership and guidance, implementing training and development initiatives that significantly improved the sales team's performance and expertise.
Education on Programs and Policies: Informed sales staff about new programs, manufacturer incentives, and dealership policies, ensuring alignment with dealership goals and maximizing sales opportunities.
Accurate Tracking and Reporting: Ensured accurate and timely reporting by meticulously tracking sold vehicles and reporting to both the manufacturer and the company.
Gross Profit Management: Monitored and managed the gross profit of the sales department, collaborating closely with finance managers to meet and exceed monthly financial targets.
Strategic Vehicle Purchasing: Led vehicle purchasing efforts, analyzing sales records to identify trends and opportunities for improvement, driving strategic decision-making.
Recruitment and Onboarding: Conducted meetings and interviews to select and onboard new hires, fostering team growth and ensuring the continued success of the sales department.
Collaborative Strategy Development: Worked with senior management to develop and implement sales strategies and initiatives that aligned with dealership objectives and drove business growth.
Customer Satisfaction: Played a pivotal role in maintaining high levels of customer satisfaction by addressing inquiries, concerns, and feedback promptly and effectively, ensuring a positive customer experience.
Education
Bachelor of Science - International Business Management
Lynn University
Boca Raton, FL
07-2025
Skills
Staff Management: A proven track record in leading sales teams, establishing ambitious sales targets, and crafting innovative strategies to elevate sales performance, fostering a culture of success and achievement
Finance and Accounting Oversight: Proficient in overseeing financial operations, adeptly managing loan funding processes, meticulously reviewing purchase and sales contracts, and maintaining precise inventory control to ensure financial integrity and compliance
Relationship Building: Adept at cultivating and nurturing enduring relationships with clients, lenders, product representatives, and key stakeholders, leveraging strong interpersonal skills and a client-centric approach to drive mutual success and satisfaction
Training and Development: Extensive experience in conducting comprehensive training programs, equipping sales teams with in-depth product knowledge, advanced sales techniques, and a thorough understanding of dealership policies, fostering continuous growth and proficiency
Product Knowledge: Demonstrated expertise in educating clients on intricate manufacturer policies, diverse service options, and supplementary products, empowering clients to make informed decisions and enhancing overall satisfaction and loyalty
Data Analysis: Proficient in leveraging advanced data analysis techniques to meticulously track and interpret sales metrics and business trends, extracting actionable insights to drive informed decision-making and shape strategic initiatives
Leadership and Management: Seasoned in providing visionary leadership to sales teams, adeptly supervising departmental operations, and optimizing performance to achieve organizational objectives with efficiency and excellence
Communication: Exceptional communication skills, both verbal and written, showcased through compelling interactions with clients, persuasive presentations to sales teams, and articulate correspondence with various stakeholders, ensuring clarity and alignment at every touchpoint
Negotiation Skills: Proficient in employing astute negotiation tactics to navigate complex deals with clients, lenders, and other parties, consistently securing favorable outcomes and fostering enduring partnerships built on trust and mutual benefit
Multitasking and Time Management: Adept at juggling multiple priorities and tasks in a dynamic sales environment, leveraging strong organizational skills and effective time management techniques to maximize productivity and deliver results consistently
Background in: Proficient in utilizing industry-leading software platforms such as CDK, Dealer-Track, Route-One, and Darwin, leveraging technological advancements to streamline operations and enhance efficiency
Accomplishments
Top Finance Manager Recognition: Recognized as the top finance manager by the largest automotive dealer in the state, owned by the Herb Chambers Group, for exceptional performance and contributions.
Toyota Motor Credit Corp. Sales Society Recognition: Recipient of Toyota Motor Credit Corp. Sales Society recognition for three consecutive years, in acknowledgment of outstanding sales achievements and contributions to the dealership.
Languages
Arabic
Native/ Bilingual
Certification
Certifications: Fin-Tech Certification, The University of Hong
Kong Microsoft 365 Certification, Microsoft
Timeline
Finance Director
New England Automax
10.2022 - 05.2024
Business Manager
Herb Chmabers Bentley, Lamborghini & Rolls Royce.
06.2021 - 10.2022
Sales Manager/ Asistant General Sales Manager
Toyota Of Watertown
02.2016 - 05.2021
Bachelor of Science - International Business Management