Raheem Smith

• Trained 10-13 new servers and food runners according to restaurant policies and standards.
• Assisted preparation of food plates, overseeing quality and appearance.
• Provided exceptional support to kitchen staff during high-volume periods, enabling faster turnaround times without sacrificing quality or presentation standards.
• Maintained speed of service for food orders while minimizing errors and complaints.
• Reduced wait times for customers, prioritizing and organizing food orders according to table numbers.
• Supported overall restaurant success by stepping in to assist other team members during peak service hours.
• Maintained kitchen productivity, guaranteeing timely preparation, and serving of dishes in alignment with customer specifications.
• Increased order accuracy through effective communication between front-of-house and back-of-house teams.

• Increased client satisfaction by providing exceptional customer service and addressing banking needs promptly.
• Provided training on bank products and services, enhancing team knowledge and expertise in key areas.
• Streamlined daily operations for improved efficiency and productivity within team.
• Acted as liaison between team and senior leadership, effectively communicating team's accomplishments and challenges while also advocating for necessary resources or support.
• Developed strong relationships with clients, resulting in increased retention rates and business opportunities.
• Delivered comprehensive financial solutions tailored to meet individual client needs and objectives.

• Performed daily banking duties (Deposits, withdrawals and cashing checks)
• Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
• Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
• Assisted customers with account inquiries, resolving issues promptly and professionally.
• Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
• Processed customer transactions promptly, minimizing wait times.
• Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
• Disbursed cash and checks accurately while maintaining security of cash drawers.

Floor Staff/ Desk Staff

• Worked closely with sales teams to ensure seamless transition from contract signing to project initiation.
• Ensured compliance with industry regulations and standards throughout all stages of service delivery process.
• Provided ongoing support to clients, addressing concerns promptly and ensuring high levels of satisfaction.
• Managed multiple projects simultaneously, prioritizing tasks for optimal resource allocation and timely completion.
• Resolved issues relating to delays and parts to maintain satisfaction.
• Identified areas of improvement in service delivery processes, implementing changes that led to increased efficiency.
• Oversaw rental contracts, and payments both in person and over phone.

Delivery Coordinator

• Supervised assigning other staff to deliver bikes and other bike accessories to private homes.
• Coordinated with cross-functional teams for successful ensuring timely and quality services.
• Maintained thorough records of transactions, deliveries, and requests.
• Checked paperwork for completion and followed up to obtain additional details.

• Built trust with parents and guardians through open communication channels, enhancing their involvement in mentorship process.
• Facilitated outreach activities to build community awareness.
• Refereed youth games for winter break 2015 and 2016.
• Oversaw proper implementation of best practices, policies and procedures in alignment with regulations and operational needs.

• Efficiently resolved any issues that arose during daily operations including technical difficulties or guest disputes.
• Addressed visitor concerns promptly, providing accurate information or directing them to appropriate resources as needed.
• Oversee Straight Wharf and the business community around it.
• Enhanced customer satisfaction by providing personalized tour recommendations, information, directions and other activities on the island.