Overview
Work History
Education
Skills
Summary
Work Availability
Work Preference
Timeline
Hi, I’m

Raheemah Massengill-Jamal

Boston,MA
Raheemah Massengill-Jamal

Overview

21
years of professional experience
7
years of post-secondary education

Work History

Mass General Hospital

Patient Serv. Coord. III
08.2021 - Current

Job overview

  • Schedule patient office appointments using Epic, including scheduling for multiple facilities; organize numerous appointment schedules
  • Coordinates appointments with other consulting physicians or primary care physicians as needed
  • Produces, executes, and files all relevant documentation promptly and accurately
  • Runs the LMR office file for the doctors, organizing patient information to be sent to the referring doctor within 1-2 days of each patient interaction
  • Complete billing for physicians' services
  • Code sets such as CPT or ICD-9
  • Organizes and plans complex surgeon workflow as well in various scheduling systems
  • Organizes, coordinates, and supervises the surgeon's academic, research, and lectureship travel
  • Coordinates meetings with the Colorectal Surgery Program and the laboratory
  • Communicating with the program director and division administrative manager to coordinate the program and administrative staff

Beth Israel Medical Deaconess Center

Administrative Assistant II
08.2019 - 11.2020

Job overview

  • Answers and screens telephone calls
  • Takes accurate messages and directs the call to the appropriate person
  • Update patient demographic and insurance information as necessary and obtain specialist referrals for all patient appointments
  • Scheduled patient appointments, coordinated and communicated ancillary positions and procedures, working with other hospital staff as needed
  • Obtain patient information and materials as needed from referral sources
  • Prepares patient records for clinical activities and maintains patient records for physicians
  • Handles confidential information appropriately and explains policies and procedures when necessary
  • Maintain physicians' clinical and administrative schedules and calendars
  • Documents and types correspondence, Transcribes letters and patient notes as needed for physicians, and facilitates clinical computer systems
  • Prepares and distributes routine reports
  • I am queuing prescriptions for renewal to the clinic nurse and performing the initial review of medication listings for accuracy in the electronic medical record (Web OMR)

Boston Children’s Hospital

Clinical Assistant II
01.2015 - 02.2019

Job overview

  • Controlling & monitoring patient flow to maximize efficient use of providers & exam rooms
  • I am preparing the exam room for each patient & escorting the patient to the exam room
  • I prepare medical records for patient visits, confirm accuracy with patient identifiers, and enter chief complaints & social history
  • Interviewing the patient to obtain data
  • Recording patient information
  • She performed and recorded vital signs (blood pressure, pulse, temperature, height, weight, head circumference, etc.)
  • Performing routine tests that may include, but are not limited to, mental health screening and collection of specimens for lab testing
  • We review the list of medications with a patient and notify the provider of patient requests for referrals and prescription renewals
  • I perform point-of-care testing (POC) as ordered, including Urine dips, HCG testing, Strep A, HGB A1C, and glucose testing
  • Performs daily/monthly quality assurance for POC as outlined in hospital policy and procedures
  • Providers/nursing staff will receive physical exams, treatments, and procedures as necessary
  • We use proper techniques and procedures for hazardous waste disposal, universal precautions, and body mechanics
  • We are participating in prescription management tasks like prior authorizations
  • Monitoring, ordering, and stocking supplies under the direction of the provider, clinical leadership, and administrative leaders
  • Maintaining medical equipment
  • Maintains communication with patients, families, and providers regarding scheduling, receiving, and registering patients, visitors, and staff for appointments or procedures
  • They were transporting patients, supplies, and equipment

Good Samaritan Medical Center

CNA
06.2014 - 08.2014

Job overview

  • Assists patients with activities of daily living, provides primary nursing care to geriatric psychiatric patients
  • Assists in the maintenance of a safe and clean environment under the direction and supervision of RN

Brigham & Women’s Faulkner Hospital

PCA
08.2008 - 07.2017

Job overview

  • Supporting the RN with clinical tasks, including but not limited to blood glucose monitoring, completing EKGs, applying simple dressings, using aseptic technique and responding to medical emergencies, utilizing heart-saver CPR and AED skills
  • I responded to the needs of patients and family members and took an active role in ensuring the efficient operation of the unit
  • Assure the practice of the Patient and Family Centered Care Model in an environment that exemplifies best practice

Marian Manor Nursing Home

Security Officer
10.2006 - 02.2007

Job overview

  • Inspect buildings, parking lots, grounds, fire lanes, and emergency exits
  • Conduct foot patrol of all buildings and surrounding grounds
  • Surveillance of the property both inside and out
  • Protect against trespass, theft, damage to property, or injury to individuals
  • Assisted in screening visitors, notified designated personnel of emergencies, and wrote reports
  • Assist in the safe and swift evacuation of residents

Marian Manor Nursing Home

Nursing Assistant
02.2007 - 08.2008

Job overview

  • Assists residents with grooming, oral hygiene, bathing, hair and incontinence care
  • Obtains food trays and assists residents with feeding
  • Provides for personal care and comfort
  • It takes and records temperature, blood pressure, pulse, respiration rates, food and fluid intake, and output
  • Provides direct and indirect resident care services
  • Communicates effectively with residents, their family members, and facility staff

CVS Pharmacy Store

Cashier
08.2006 - 10.2006

Job overview

  • Greet customers as they arrive at the cash counter and assist them in unloading their baskets
  • Ring customers’ purchases on the POS system and provide customers with information on totals
  • Receive cash, credit, or debit cards from customers and punch in details manually or through the card machine
  • Provide customers with receipts in exchange for payments made by card and process cash payments according to the procedure
  • Leverage help from the support staff to assist customers in bagging their purchases and ensure that larger bags are helped with
  • Count money in the POS system at the end of each shift and ensure that any discrepancies are resolved immediately
  • Ensure all cash collected is counted, and this information is provided to the supervisor
  • Make arrangements for change to be available at the beginning of each shift and ensure that the previous day’s money is deposited in the bank
  • Assist with the retail end of the business by supporting the retail staff in handling customer inquiries during busy or rush hours

Victoria’s Secret

Sales Associate/Cashier
06.2006 - 08.2006

Job overview

  • Change out store displays before opening
  • Restock and return unwanted merchandise to the appropriate store area
  • Operate the cash register in an efficient manner
  • Inform customers of ongoing store promotions when appropriate
  • Assist fellow team members with larger tasks throughout the day
  • Greet and thank customers for their business

Stop & Shop

Head Cashier
09.2004 - 06.2006

Job overview

  • Awarded Employee of the Month because of high customer satisfaction with my performance, personality, and efficacy
  • Increased store loyalty card sign-ups by 18% compared with company average
  • Mediated customer complaints with a 15% higher-on-average success rate than my peers
  • Greeted customers and directed them to the correct in-store section to locate their desired products
  • Balanced approximately $1200 cash drawer at the end of each shift

Education

Southern New Hampshire University
Manchester, NH

Bachelor of Science from Buisness Administration
03.2018 - 05.2025

Skills

  • Organization
  • Interpersonal communication
  • Organizational skills
  • Multitasking Abilities
  • Good Telephone Etiquette
  • Teamwork and collaboration

Summary

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills, committed to leveraging these qualities to drive team success and contribute to organizational growth.

Availability
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Work Preference

Work Type

Full Time

Work Location

Hybrid

Important To Me

Career advancementWork-life balancePaid sick leave401k matchTeam Building / Company RetreatsPaid time offStock Options / Equity / Profit Sharing

Timeline

Patient Serv. Coord. III

Mass General Hospital
08.2021 - Current

Administrative Assistant II

Beth Israel Medical Deaconess Center
08.2019 - 11.2020

Southern New Hampshire University

Bachelor of Science from Buisness Administration
03.2018 - 05.2025

Clinical Assistant II

Boston Children’s Hospital
01.2015 - 02.2019

CNA

Good Samaritan Medical Center
06.2014 - 08.2014

PCA

Brigham & Women’s Faulkner Hospital
08.2008 - 07.2017

Nursing Assistant

Marian Manor Nursing Home
02.2007 - 08.2008

Security Officer

Marian Manor Nursing Home
10.2006 - 02.2007

Cashier

CVS Pharmacy Store
08.2006 - 10.2006

Sales Associate/Cashier

Victoria’s Secret
06.2006 - 08.2006

Head Cashier

Stop & Shop
09.2004 - 06.2006

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Raheemah Massengill-Jamal