Rahel Habtetsyon
Alexandria,VA
Summary
Dynamic Director of Food & Beverage with a proven track record at HEI, excelling in cost control and team leadership. Enhanced guest satisfaction through innovative menu development and effective staff training, consistently exceeding revenue targets. Adept at waste reduction and fostering a collaborative work environment, ensuring operational efficiency and exceptional service delivery.
F&B professional with proven track record in managing high-performing teams and driving operational excellence. Skilled in menu development, cost control, and customer service, ensuring top-tier dining experiences. Known for adaptability, effective communication, and results-focused approach that boosts team morale and achieves business goals.
Professional in food and beverage industry, known for upholding high standards and achieving significant results. Extensive experience in enhancing operational efficiency and elevating customer experiences. Reliable team collaborator with flexible approach to changing demands, specializing in customer service and staff management.
Food and beverage professional with extensive expertise in enhancing dining experiences and optimizing service standards. Recognized for fostering collaborative team environments and consistently achieving business objectives. Highly adaptable to evolving industry trends and operational needs.
Experienced with comprehensive food and beverage management, including menu development and cost control. Utilizes strategic planning to elevate service quality and guest satisfaction. Track record of effective team leadership and operational efficiency.
Overview
10
10
years of professional experience
Work History
Task Force Director of Food & Beverage
HEI Hotels & Resorts
09.2025 - Current
- Expanded catering services portfolio by identifying niche markets for growth opportunities within the local area.
- Spearheaded staff development initiatives including ongoing training programs focused on customer service excellence, upselling techniques, and product knowledge enhancement.
- Led cross-functional teams to execute strategic initiatives and optimize project outcomes.
- Developed and implemented process improvements that enhanced operational efficiency across multiple departments.
- Directed strategic planning for food and beverage operations, enhancing service delivery and guest satisfaction.
- Managed vendor relationships, negotiating contracts to optimize quality and cost-effectiveness of supplies.
Director of Food & Beverage
HEI Hotels & Resorts
08.2024 - Current
- Managed food and beverage operations to enhance guest satisfaction and operational efficiency.
- Developed and implemented innovative menu concepts aligned with market trends and guest preferences.
- Oversaw inventory management processes, ensuring optimal stock levels and minimizing waste.
- Collaborated with culinary team to create high-quality dining experiences for diverse clientele.
- Trained and mentored staff on service standards, improving team performance and guest interactions.
- Analyzed customer feedback to drive improvements in service delivery and product offerings.
- Established vendor relationships to negotiate contracts, ensuring quality supplies at competitive prices.
- Led cross-departmental initiatives to streamline operations, enhancing overall productivity and profitability.
- Launched successful special events programming to drive additional revenue streams during off-peak times.
- Championed the integration of technology in daily operations, streamlining processes and enhancing overall guest experience.
- Delivered exceptional guest experiences through personalized service offerings tailored to individual preferences and dietary requirements.
- Established accurate forecasting systems that enabled precise scheduling and inventory management, minimizing shortages and surplus.
- Streamlined operations for improved efficiency, implementing new inventory management systems and staff training programs.
- Increased overall guest satisfaction by revamping menus and introducing innovative food and beverage offerings.
- Cultivated partnerships with local vendors to source high-quality ingredients at competitive prices.
- Revolutionized food presentation techniques resulting in visually appealing dishes that garnered positive reviews from patrons.
- Ensured compliance with all health and safety regulations, maintaining impeccable inspection records throughout tenure.
- Coordinated seamless event execution for both small-scale gatherings and large-scale banquets or conferences.
- Managed budgets effectively, tracking expenses closely and adjusting allocations as needed throughout the fiscal year.
- Collaborated with executive leadership to establish long-term goals and strategic plans for the food and beverage department.
- Developed a strong team of food service professionals, selecting top talent through comprehensive recruitment initiatives.
- Monitored industry trends to ensure offerings remained fresh, relevant, and in high demand among target demographics.
- Maximized profitability with cost control measures, optimizing purchasing processes and reducing waste.
F&B Manager
High Gate
03.2023 - 08.2024
- Managed daily operations to ensure seamless service and guest satisfaction.
- Developed training programs to enhance staff performance and operational efficiency.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Collaborated with culinary team to design seasonal menus aligned with customer preferences.
- Analyzed customer feedback to identify areas for improvement in service delivery.
- Oversaw budgeting processes, ensuring alignment with financial targets and cost control measures.
- Coordinated special events, enhancing guest experiences through tailored service offerings.
- Fostered a positive work environment through effective communication and team-building initiatives.
- Exceeded revenue targets consistently by implementing cost-control measures without compromising quality or guest experience levels.
- Streamlined operations by optimizing inventory management and reducing food waste.
- Reduced labor costs while maintaining exceptional service standards by effectively managing employee schedules and shift assignments.
- Increased revenue with targeted promotions, special events, and upselling techniques.
- Maximized employee retention by creating a supportive work environment focused on teamwork and professional growth opportunities.
- Enhanced team performance through effective staff training and development programs.
- Evaluated customer feedback data to identify areas for improvement in product offerings or service delivery methods.
- Managed financial aspects of the F&B department, ensuring budget compliance and profitability.
- Ensured a safe working environment by enforcing strict adherence to health, safety, and sanitation regulations.
Restaurant Manager
Fire Brick Group
06.2015 - 03.2023
- Oversaw daily operations, ensuring efficient service and adherence to quality standards.
- Implemented training programs for staff, enhancing team performance and customer satisfaction.
- Developed and maintained budgets, optimizing resource allocation for improved profitability.
- Streamlined inventory management processes, reducing waste and ensuring product availability.
- Led strategic marketing initiatives, increasing brand visibility and attracting new customers.
- Established performance metrics, driving accountability and continuous improvement among staff.
- Fostered a positive work environment, promoting teamwork and employee engagement initiatives.
- Analyzed customer feedback, identifying opportunities for menu enhancements and service improvements.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
Education
Business And Management
ROC Rotterdam
Rotterdam NetherlandSkills
- Scheduling staff
- Labor management
- Beverage making
- Menu development
- Allergy awareness
- Menu pricing
- Table management
- Food and beverage operations
- Ordering supplies
- ABC standards
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Reliable and responsible
- Attention to detail
- Problem-solving abilities
- Multitasking
- Collaboration and teamwork
- Multitasking Abilities
- Reliability
- Critical thinking
- Customer satisfaction
- Organizational skills
- Team leadership
- Active listening
- Effective communication
- Adaptability and flexibility
- Money handling
- Decision-making
- Allergen awareness
- Hospitality management
- Operational efficiency
- Cost control
- Vendor negotiation
- Hygiene standards
- Staff leadership
- Food safety compliance
- Staff supervision
- Team collaboration
- Team building
- Task prioritization
Timeline
Task Force Director of Food & Beverage
HEI Hotels & Resorts
09.2025 - Current
Director of Food & Beverage
HEI Hotels & Resorts
08.2024 - Current
F&B Manager
High Gate
03.2023 - 08.2024
Restaurant Manager
Fire Brick Group
06.2015 - 03.2023
Business And Management
ROC Rotterdam