Rahel Maier
Seattle,WA
Summary
Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills. Resourceful and experienced worker offering expertise in customer service, travel coordination and file management. Detail-oriented team player with strong organizational skills. Handles multiple projects simultaneously with a high degree of accuracy. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Administrative Clerk
VIP FREIGHT TRANSPORTATION LLC
09.2022 - Current
- Entered data into system and updated customer contacts with information to keep records current.
- Created and updated records and files to maintain document compliance.
- Created welcoming environment for customer by greeting and assisting, as well as quickly responding to customer inquiries and needs.
- Input data and processed system change to generate accurate reports.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
- Offered technical support and troubleshot issues to enhance office productivity.
- Arranged meetings and appointments and updated records to assist management.
- Input data into spreadsheets and databases.
- Assisted with onboarding of new employees.
- Coordinated travel arrangements for staff members.
Dock Master
Allied Universal Security Services
10.2020 - 08.2022
- Implemented loading dock process and productivity improvements.
- Recorded number of units moved or handled, using work tickets and daily production sheets.
- Loaded trucks and properly secured items to prevent damage during transportation.
- Reported and established key performance metrics to monitor and meet company goals.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Reduced worker accidents by implementing improved safety standards and monitoring procedures.
Restaurant Hostess
Restaurant Zagol Ethiopian
02.2019 - 04.2020
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Answered customer questions about hours, seating, and menu information.
- Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
- Complied with food safety and food hygiene regulations to safeguard public health.
Education
Bachelor of Science - Computer Programming
Seattle Central Community College
Seattle, WA06.2023
Skills
- Daily Reporting
- Customer Follow-Up
- Billing and Invoicing
- Verbal and Written Communication
- Call Control
- Customer Service
- Problem Resolution
- Order Placement
- Information Verification
Certification
- Certified Data Analysis, [Nano link] -six month treaning
Languages
Amharic
Native or Bilingual
Timeline
Administrative Clerk
VIP FREIGHT TRANSPORTATION LLC
09.2022 - Current
Dock Master
Allied Universal Security Services
10.2020 - 08.2022
Restaurant Hostess
Restaurant Zagol Ethiopian
02.2019 - 04.2020
Bachelor of Science - Computer Programming
Seattle Central Community College
- Certified Data Analysis, [Nano link] -six month treaning
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