Rahgene S. Hoard-Jackson
Chicago,IN
Summary
Talented Case Manager adept at handling high caseloads without sacrificing quality of care. Operates in high-pressure environments while recommending best resources and courses of action to benefit patient needs and return each to optimal quality of life.
Overview
7
7
years of professional experience
Work History
Match Support Specialist
Big Brothers Big Sisters Northeast Indiana
Fort Wayne, IN
12.2021 - Current
- Determined needed and relevant interventions based on each client's current needs .
- Educated potential participants on available services and processes to engage in program.
- Compiled socioeconomic data for specific program eligibility determinations and large-scale grant and research purposes.
- Performed duties including meeting and exceeding monthly metrics by getting 93% of my Match Support Contacts, in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment and ensure safety of our clients.
- Worked flexible hours; night, and weekend shifts as needed
Information Assistant
Monroe County Public Library
Bloomington, IN
08.2019 - 09.2020
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and updated client records
- Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Worked with members of various library departments, to come up with comprehensive plans that outlined duties and securities that Materials Handlers were given during COVID-19
CRISIS CASE MANAGER
SHALOM COMMUNITY CENTER
Bloomington, IN
07.2018 - 08.2019
- Provided support and compassion for people experiencing homelessness by listening, providing resources, and working together to find ways to empower clients
- Completed paperwork for SNAP, TANF, Rental Assistance, Health Insurance, and Government Phones
- Helped clients navigate and contact local nonprofit organizations
- Compiled lists and sign-up sheets of services requested and utilized daily, to provide monthly reports for Board Members
- Administered emergency case management services for 10-15 clients daily
- Documented case notes daily and coordinated follow-up for seamless case management.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Developed and maintained courteous and effective working relationships.
Family Case Manager II
Indiana Department Of Child Services
Spencer, IN
03.2018 - 07.2018
- Attended daily safety meetings with department heads to go over policies and discuss cases
- Certified in administering drug tests, child car seat safety, and making DCS safety plans
- Responsibilities included attending court hearings, testifying when necessary, and upholding Indiana law and codes that relate to child safety
- Visited homes of families to provide detailed documents of children’s safety and wellbeing
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Coordinated individual referrals to obtain community services, advocated for client needs and resolved roadblocks for up to 50 client caseload.
Self-Sufficiency Coach
Monroe County United Ministries
Bloomington, IN
07.2017 - 03.2018
- Responsible for seeing between 15-20 clients daily to help alleviate food insecurity, provide clothing and cleaning/hygiene supplies
- Utilized organization’s database to input data from previous month’s services to compile monthly reports for the executive director and board members
- Worked with Indiana Housing and Community Development Administration to enroll individuals in a matched savings account, and organized and coordinated mandatory events for participants such as financial literacy training
- Facilitated contact between IHCDA, participants, and local banks to establish savings accounts.
Assistant Office Manager
ILLINOIS STATE UNIVERSITY | ORIENTATION SERVICES
Normal, IL
03.2014 - 05.2017
- Welcomed freshmen students and their parents to the university by providing tours and question and answer sessions
- Completed office tasks including administering student and parent surveys and inputting results for reports
- Promoted to supervise 20 Preview Guides, ensuring staff were equipped with the tools to effectively lead student and parent groups
- Worked and collaborated with Central Staff members to promote and maintain positive work environment for all
- Assisted office manager by sending daily reports while managing phones and assisting visitors
- Lead diversity training
- Welcomed transfer students and their parents to the university
- Filed papers and followed university confidentiality guidelines.
Newsroom Intern
Wglt-fm 89.1
Normal, IL
01.2016 - 06.2016
- Responsible for writing, editing and filming 2 to 3 news stories a week
- Traffic Director- Trained to work with Marketron and WideOrbit to ensure that daily logs and orders were placed
- On-Air DJ- Engaged listeners as a radio personality
- Worked directly with the News Director and other journalists to write spot news and feature stories
- Kept all quarterly logs and files up to date
- Pitched stories to newsroom producers and edited footage.
- Assisted with planning and scheduling of newsroom duties and used social media for newsgathering.
- Wrote, edited and produced stories for multiple platforms.
- Conducted live and taped interviews to obtain information.
Education
Master of Science - Library and Information Science, Public Librarianship and Adult Services
Indiana University - Purdue University Indianapolis
Indianapolis, IN2024
B.S - Mass Media, Radio, History
ILLINOIS STATE UNIVERSITY
Normal, IL2017
Skills
- Complex Problem Solving
- Data Entry and Database Software
- Advanced Excel Spreadsheet Functions
- Visitor and Customer Relations
- Delivery Coordination
- Information Updates
- Customer Complaint Resolution
- Computer Proficiency
Timeline
Match Support Specialist
Big Brothers Big Sisters Northeast Indiana
12.2021 - Current
Information Assistant
Monroe County Public Library
08.2019 - 09.2020
CRISIS CASE MANAGER
SHALOM COMMUNITY CENTER
07.2018 - 08.2019
Family Case Manager II
Indiana Department Of Child Services
03.2018 - 07.2018
Self-Sufficiency Coach
Monroe County United Ministries
07.2017 - 03.2018
Newsroom Intern
Wglt-fm 89.1
01.2016 - 06.2016
Assistant Office Manager
ILLINOIS STATE UNIVERSITY | ORIENTATION SERVICES
03.2014 - 05.2017
Master of Science - Library and Information Science, Public Librarianship and Adult Services
Indiana University - Purdue University Indianapolis
B.S - Mass Media, Radio, History
ILLINOIS STATE UNIVERSITY
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