Summary
Overview
Work History
Skills
Certification
Career Objectives
Timeline
Generic

Rahi Faruque

Queens,NY

Summary

Hands-on and deep understanding of Software Development Life Cycle (SDLC), creation and execution of Manual Tests & Automated Test Scripts Hands on contributor to build and enhance solutions to challenging technical problems that the effectiveness of automation for product development teams; including test tools and frameworks, harnesses, and fixtures Thought leader and in the design and implementation of the test automation strategy and processes for product development teams to help shape and form the mindsets and approaches to appropriate uses and designs for automated testing Hands-on deep understanding & testing knowledge of APIs using both Manual & Automation Hands-on experience in building & Maintaining a QA Structure from Scratch Expert in writing and executing Test Plans, Test Cases and Test Scripts from project documentations -Use Cases, Design Documents, Mockups/Wireframes, Technical Documents, etc Performing experience of Manual, Automation, Smoke, Regression and Database Testing on AUT developed in different programming languages & technologies Ability to understand complex business and technological requirements, and take Manual & Automated Testing approach in improving the quality and Test Coverage Strongly results-oriented with a demonstrated ability to effectively create and execute Manual & Automated Test Scripts using various tools - HP Quality Center, HP QTP, Jira, DOORS, OnTimeSrum, Selenium, Cucumber Deep understanding & scripting experience of Automation Framework including Keyword Driven, Modular Driven & Hybrid Frameworks using HP QuickTest Professional (QTP) & VBScripts, Selenium Web-driver, Ruby, watir web-driver & Poltergeist Proven experience on methodologies such as, Agile, Scrum, XP, Iterative and Waterfall Proficient in writing organized and detailed Manual Test Cases using Quality Center (QC) & DOORS Excellent computer & technical skills of multiple software programs, operating systems, networking skills, and hardware knowledge Strong verbal and written communication skills as well as interpersonal skills, with both technical and non-technical team members and users High degree of efficiency and motivation at work, and adapt to challenging and fast-paced environment Posses desire and ability to learn new skills and improve upon current skills

Overview

13
13
years of professional experience
1
1
Certification

Work History

Manager Quality Engineering

The Standard
01.2024 - Current
  • Developed, updated, and maintained quality testing standards and procedures for PAS Program
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.
  • Contributed to strategic automation planning and projects across different product teams and domains within PAS
  • Developed KPI’s to drive, measure and build quality practices within cross functional teams and vendors
  • Helped assess quality concerns within development and quality assurance teams for PAS program
  • Established standalone UAT from product teams to business-oriented users for better UAT process and results
  • Established automation process using BDD/TDD using cucumber and cypress across all the domains within Policy Admin System
  • Created roadmap for E2E Automation initiatives for cross functional teams and vendors for multiple domains within PAS
  • Helped establish performance testing framework using Load Runner enterprise for PAS Program
  • Evaluated results from cross functional teams to determine quality standards and areas of improvement
  • Created master test plan for overall Policy admin system which integrates with multiple domains and cross functional teams.

Global QA Leader

Estee Lauder Companies
02.2020 - 08.2023
  • Led a QA team of 22 members across various product teams within product discovery train
  • Contributed to strategic automation planning and projects across different product teams
  • Helped transforming various teams from project to product teams
  • Supported QA members and helped them grow into feeling part of the team and not just consultants
  • Established software quality standards for lifecycles, documentations, development methods, testing, and maintenance
  • Established quantitative measurements and techniques for measuring quality and performance
  • Assured quality of diverse, simultaneous projects of varying complexities in all stages
  • Worked closely with Performance Assurance Manager and Engineers to improve performance of tests and maintain complex production-like test environments
  • Evaluated QA Engineers performances, set expectations and goals for the respective product teams
  • Hired, trained & mentored QA Resources and build a rigorous testing culture to grow the manual and automated testing process across product teams
  • Assured all releases comply to the company release compliance process and meet the QA standards
  • Prioritized, planned, and tracked product teams QA progress in all the testing phases using various QA metrics
  • Collaborated with the product teams, engineering, and key stakeholders to resolve technical issues proactively to meet client expectations
  • Worked very closely with other leads from various trains to ensure the dependencies are met to incorporate releases
  • Partnered with QA director and Global QA manager to produce quality metrics and documentations to track automation coverage and faster time to market for global QA teams
  • Led QA scrums to communicate, track & resolve any & all QA issues and concerns within product teams
  • Led QA teams to create, document and automate E2E scenarios for OMS
  • Tested and communicated regularly with vendor fulfillers for Test orders feeding through OMS for changes in shipping models and methods
  • Created test plans and automation strategy including all the functional
  • Boundary, negative and performance scenarios for OMS
  • Led multiple OMS projects simultaneously from implementation to release
  • Performed Automation testing using Cypress from store front to order completion within storefront and all the third-party apps connected with the store front
  • Performed Data validation and verification testing on all current ELC oracle apps using SQL Plus
  • Helped built TDM strategies based on ELC data requirements for back-end services using OTDM and ITDM
  • Helped build out E2E test Suite for ELC Storefront and Ecomm using Cypress
  • Created Drupal 8 CMS test plan and strategies for seamless integration with all other services and applications
  • Performed integration, functional and smoke testing on all the code/content changes with the Drupal CMS
  • Participated in Performance testing using Jmeter for all of the microservices API’s within each product teams
  • Created QA documentations for new hires such as QA vision and OKR's, Training materials and tools, Global QA strategies, QA process and QA knowledge repository
  • Created release reports to track Releases and regressions per release to determine faster time to market for each product teams
  • Started and assisted in creating QA walkthrough on Each PI EPICS to determine QA scope, automation scope before each PIP to save time during sprints
  • Tested mobile application for ELC online retail/ecommerce across various platforms, devices and browsers using browserstack and Sauce Labs
  • Performed Regression testing all ELC online apps on real devices simultaneously by logging in from various global locations to mimic production behaviors
  • Conducted performance testing on all ELC mobile apps using performance enhancer tool
  • Determined Data purpose and targeted audience to conduct analytics and data testing for all ELC apps
  • Helped creating Visual front-end regression for all ELC online brands and markets for better visibility of product related changes
  • Served as the SME of overall automation framework and strategies for the front end and backend teams across trains and teams within ELC online.

Lead/Senior QA Engineer/Architect

Memorial Sloan Kettering Cancer Center
10.2019 - 02.2020
  • Studied confluence project documentations to gain substantial knowledge for MSKCC digital Products
  • Implemented a QA architecture by building out Regression Test Suites for all MSK Organization digital projects such as – mskcc.org, SKI, GSK, Herbs
  • Led the MSKCC digital team to follow Agile/Scrum software development process
  • Used TM4J (Test Management for Jira) to generate test cases, cycles and execute them during the release in the Agile environment
  • Introduced Sprint Retro to the entire digital team to help the team collaborate better by understanding the feasibility and complications of product development
  • Led all the testing activities such as functional, regression, smoke, UAT for mskcc, ski, GSK, Herbs & Patient Ed on mobile platform using browserstack
  • Represented QA team in all sprint activities such as - sprint planning, daily scrum, sprint kick-off, sprint retrospective
  • Created Executive Summary and Extensive documentation for all the products and functionalities within MSKCC.org
  • Acted as a scrum master to build out an entire process from development to release using Agile methodology
  • Created a testing strategy by applying scales to all QA projects to measure the quality of AUT
  • Performed mobile testing for MSK, GSK and SKI mobile apps for patient ed and physicians within MSK cancer center
  • Performed data masking to ensure regulatory compliance & protection against data breaches for patient records & other sensitive information in delphix
  • Created API testing documentations such as Test cases, Test Plans and Automation strategies for all of MSKCC applications
  • Introduced POSTMAN to the Team to test out mskcc API integration with third-party app such as Care-dash.com
  • Performed Manual API testing using POSTMAN and SwaggerUI for GSK, MSKCC and SKI backend applications
  • Provided test execution status report to software engineers, directors, all the Pm's and Stakeholders
  • Provided idea to Director of engineering in creating code check scales on every Pull Requests for the software engineers
  • Mentored web producers in creating Drupal CMS contents, pages., blogs, news, and web forms
  • Maintained and Created timelines for multiple drupal projects within a 2 week sprint
  • Created and Implemented an all-purpose (regression, smoke, UAT) Automation testing framework Road-map for the digital team
  • Prioritized, planned, & tracked entire project progress in software development lifecycle
  • Associated in planning UX and UI with Product Managers for new features and enhancements
  • Assured all releases comply to the company release compliance process & meet the QA Standards.

SQA Engineer

RGA
08.2019 - 09.2019
  • Studied designs created in Sketch to perform & verify functional & UAT testing specifications are met
  • Created and Designed Test plans for Drupal 8 backend projects to verify components built right for front End Drupal
  • Created Testing Plan, Strategized and Performed Cross-browser tests using browser-stack for Express scripts Drupal 8 projects
  • Created Requirements traceability matrix to seamlessly trace product progress from requirements to defects
  • Provided a thorough testing report to devs, directors, product owners and stakeholders on a weekly basis
  • Continuously collaborated with the product team, engineering, and key stakeholders to resolve technical issues proactively to meet client expectation
  • Led the software testing lifecycle of the entire application from Drupal Front-end to backend from inception to it's release.

Senior QA Engineer

Fuze
04.2016 - 06.2019
  • Studied Technical Requirement Documents to perform Automated API testing on Fuze Backend applications – Contactive, Clip, Vortex, Stargate
  • Verified API behavior, functional & performance by testing RESTFUL APIs standardized JSON responses using GET, POST, DELETE, UPDATE, PUT
  • Created Automated tests for Restful APIs using - Ruby, Cucumber, Watir-webdriver & poltergeist
  • Wrote Automated tests to verify functional responses for call events on CLIP such as – missed call, inbound call, outbound call and voicemail
  • Developed readable user story scenarios on RubyMine using Cucumber & Gherkin for product owners
  • Created Automated API tests for third-party interfaces on Stargate (Fuze backend application) such as – Salesforce, Facebook, Twitter, Linkedin, Google, GoogleCalendar, Office365, GooglePlus and GoogleDrive
  • Built Automated API tests for all out companywide API Gateway(Vortex) for Fuze domain
  • Set up Jenkins with pipeline project to run all Automated tests on given hours & display results on backend development channels in Slack
  • Performed Blackbox & Whitebox testing on Fuze Customer portals – HUB, Thinkingphones
  • Designed Automated tests & HTML reports on CI Server (Jenkins) to run every 24 hours
  • Created and Maintained Automated tests on GIT repository using GitHub
  • Maintained Jenkins to pull codes from GitHub upon newly written automated test on every commits
  • Performed Manual tests on all the backend apps using fuze's internal GUI's for legacy endpoints
  • Performed Load/Stress/Performance tests for Calendar Events to verify app Failure on every calendar creation/update/deletion using Jmeter
  • Performed Load tests on Contactive Backend API's & Clip business API's to ensure the application is performing well under extreme load
  • Worked closely with Devs, Dev-Ops, Product owners to prepare every code release for all backend apps
  • Resolved all customer related issues regarding API calls to Fuze Backend applications using POSTMAN
  • Created and maintained automated tests for more than 100 API endpoints on Contactive and Vortex
  • Assisted Product Owners in debugging CRM (Salesforce) issues related to Fuze backend applications
  • Identified any API call failures by using Splunk & performed troubleshooting using details from splunk
  • Attended Daily Scrum meeting and Weekly Technical Product meetings & updated team with test reports
  • Verified & Performed Post-Maintenance and Smoke Tests on every Backened Apps Code/Sprint release
  • Interacted with Business and Developers in logging and tracking Defects using JIRA
  • Logged and Reported Defects with detailed, accurate and concise steps to reproduce on JIRA
  • Presented Test Execution Status and Test Reports to upper management & Developers with every sprint.

Lead QA Engineer

Sony DADC
01.2014 - 04.2016
  • Studied Project Requirement Documents, Technical Requirement Documents to perform Manual And Automation testing on M2 E-Commerce Platform built on ruby on rails
  • Verified Front-end functional behavior and User Acceptance Testing (UAT) and Cross-Browsing Testing on browsers such as IE, Firefox, Chrome, Safari using BrowserStack and webpagetest
  • Created Smoke Test Scripts to test highly visible & crucial functionalities of the commerce platform using Selenium & Ruby
  • Performed Manual Testing, Functional, Regression, Black box and System Testing on various Platforms such as M2 (ruby on rails), WordPress and Drupal
  • Performed Mobile Testing on wormwood mobile application for e-Commerce Platform
  • Improved the testing procedures of e-commerce platform by introducing automation framework using Selenium web-driver with Capybara and Rspec
  • Performed E2E System and Regression Test on e-Commerce CMS using Selenium web-driver
  • Created Automation Framework using Rspec to run Regression Suites on Commerce Platform with every sprints
  • Improved and performed standardized testing procedures for digital commerce properties
  • Performed Manual/Automated Integration testing against various platforms such as Drupal, Wordpress, M2- ruby on rails, CMS and OMS
  • Performed API testing using SwaggerUI to ensure that the API performs as intended and meets all the requirements of the business
  • Attended Daily Scrum Meetings and gave test execution status and Test Burn-down info to the team
  • Worked Closely with Product Manager to determine Acceptance Criteria for new functionalities/features/products with every sprints
  • Worked Closely with Infrastructure team to Smoke Test Various Server side Changes and Migrations on WordPress and Drupal 6&7 sites
  • Verified Front-End Functional behavior on commerce platform for Redemption Offers such as Pincodes, Subcriptions, Upgrades, Instant Grats
  • Worked very closely with CRM team in building/testing Adobe Campaign Emails and Abandoned Cart Emails built on Neolane
  • Performed manual testing on Newsletter Emails built on fasttrack and Neolane for CRM platform
  • Performed testing on marketing emails built on Eloqua for large set of audience within sony music entertainment
  • Performed Backend manual/automated Testing on commerce platform Customer Service Administration Tool
  • Performed manual/automated testing on homegrown Order management system and all other 3rd party apps connecting to our platforms
  • Automated the OMS platform to cover all the possible test scenarios
  • Created functional & non-functional test cases & requirements, and developed Test Plan and Test Scenarios for each sprint
  • Interacted with Business and Developers in logging & tracking Defects using ATTASK and Pivotal Tracker
  • Logged and reported Defects with detailed, accurate and concise steps to reproduce in ATTASK and Pivotal Tracker
  • Closely managed and tracked Defects and prioritized across multiple projects with onshore and offshore team members
  • Managed and assisted the team members in creating test scenarios and test plans using the best standard procedures
  • Managed, mentored, and trained in automating on windows/OSX using selenium web-driver using Ruby (Rspec, Capybara).

Software Automation Engineer

Wright Express
07.2011 - 11.2013
  • Studied AUT wireframes/mockups, business requirements and technical specifications to solicit Manual Test Cases and possible Automation candidates for numerous Sprints
  • Implemented and published quality metrics, reports and Requirements Traceability Matrix (RTM)
  • Logged software issues and tracked till resolution, maintained functional problems and suggested SCR by using HP Quality Center (QC)
  • Performed Backend Testing utilizing Structured Query Language (SQL) in Oracle Database by Views, Joins, Distinct, Having on PayCard product and vehicle management system - WEXSMART
  • Provided continuous feedback and recommendations to Developers in the Scrum team on Software Usability and Functionality by OnTime Scrum, OnTime Bug Tracker and HP Quality Center
  • Developed and maintained Custom Library, Error Handling, Recovery Scenarios, Reporting methods and Descriptive Programming using VBScript in QuickTest Professional (QTP)
  • Wrote and executed detailed Manual Test Case, Automated Test Scripts and gathered Test Data from DB Team for both Manual Testing on Text Alerts, Cash Back Merchant Rewards, Bill Payment, Allpoint ATM Withdrawal and Portability, and ePayStub and eW2 modules
  • Used both HP Quality Center (QC) connection with HP QuickTest Professional (QTP) in executing detailed Test Cases of complex Manual, Integration, and Regression Tests
  • Documented AUT issues, enhancements and assisted Development Team with concise and detailed ‘Steps to Reproduce' of logged issues within HP Quality Center
  • Performed E2E Manual and Regression Testing on employees online web portals of ePayStub and eW2
  • Performed load testing using HP Load Runner on employee online ePaystubs and eW2 web portals
  • Verified resolved Change Requests & logged QC Defect and maintained accurate status for Change Requests entered in each project within HP Quality Center (QC)
  • Evaluated existing WEXSMART Manual Test Artifacts for rewriting and updating with current Sprints, and converting to Test Automation Regression Set for nightly Regression Batch Runs
  • Took initiative and collaborated with Product, Engineering and Design teams to have Requirements Walkthrough and ensure that QA is integrated appropriately into decision making process
  • Assisted team members with issue reporting, resolution and following appropriate communications throughout Bug Life Cycle (BLC) in HP Quality Center (QC)
  • Ensured the quality & deliverable of the QA team in absence of Lead and making sure defect reports and test documentation are appropriate
  • Worked with Business System Analysts, Development and UAT Team to extend testing support during the implementation effort and production.

Skills

  • Windows XP, Vista & 7, Windows 8, UNIX, VBScript, HTML, SQL, Hadoop, PHP, Ajax, CSS, Capybara, Rspec, Ruby, SQL Plus
  • HP Quick Test Professional (QTP), HP Load Runner, Oracle, OnTime Scrum, OnTime Bug Tracker, Eloqua, Jmeter, SharePoint, HP Quality Center (QC), Jira, DOORS, BugZilla, Pivotal Tracker, Attask, Selenium, RubyMine, IntelliJ, Jenkins, Postman, Azure Devops, Delphix, Screenerio, Taiko, Cypressio, Cypress/Javascript
  • Office Suite, Word, Excel, Access, PowerPoint, Outlook, SharePoint, Lync, FileAid, Firebug, Selenium IDE, OTDM (oracle test data management), ITDM (informatica test data management)
  • Scrum, Agile, Iterative, Waterfall, Software Development Life Cycle (SDLC), Software Testing Life Cycle (STLC), Software Release Life Cycle (SRLC), Manual Testing, Regression Testing, Automation Testing, API testing, BlackBox Testing, WhiteBox Testing, DATABASE Testing

Certification

HP QuickTest Professional (QTP) v11 Certified - HP Accredited Integration Specialist (AIS)

Career Objectives

I am a strategic and innovative quality assurance professional with expertise in organizational development, employee relations & diversity, and talent acquisition. My core values include creativity, compassion, and efficiency. I believe that relationship building is key to leveraging culture fit, improved performance, and employee engagement. I excel in environments where communication is valued. I thrive when helping others reach their potential and I truly believe that human capital is every organization's greatest asset. I am also a Software/QA Test Analyst/Engineer/Tester with hands-on experience in the QA/Software Testing industry for over 12 years by performing Manual & Automated Testing using software testing tools, methodologies, strategies & techniques. I'm currently available for new opportunities in enhancing my capabilities by implementing my years of experience as a Software/Lead QA Test Analyst/Lead QA Engineer/Tester.

Timeline

Manager Quality Engineering

The Standard
01.2024 - Current

Global QA Leader

Estee Lauder Companies
02.2020 - 08.2023

Lead/Senior QA Engineer/Architect

Memorial Sloan Kettering Cancer Center
10.2019 - 02.2020

SQA Engineer

RGA
08.2019 - 09.2019

Senior QA Engineer

Fuze
04.2016 - 06.2019

Lead QA Engineer

Sony DADC
01.2014 - 04.2016

Software Automation Engineer

Wright Express
07.2011 - 11.2013
HP QuickTest Professional (QTP) v11 Certified - HP Accredited Integration Specialist (AIS)

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Rahi Faruque