Javier Mendoza
Web Designer/ Digital Marketing/Customer Service/ English & Spanish Teacher
La Paz, Baja California Sur
Summary
Skilled customer service agent with a strong background in marketing and web design. Known for delivering high-quality customer support and effectively resolving issues. Proficient in creating engaging websites and marketing materials that enhance customer experience. Committed to continuous improvement and staying updated with the latest industry trends.
Overview
5
5
years of professional experience
1
1
Certificate
Work History
Regional Sales and Marketing Manager
Dox Enterprises
08.2019 - 04.2023
- Proficient in managing Google Ads campaigns
- Achieved regional sales objectives by coordinating sales team, developing successful strategies, and servicing accounts to strengthen business relationships
- Developed and maintained positive relationships with clients in assigned sales territories
- Contacted key accounts regularly and achieved high satisfaction scores by routinely re-assessing needs and resolving conflicts
- Participated in sales calls with direct reports to strengthen customer relationships and uncover possible opportunities for growth
- Collaborated with senior executives to evaluate performance in regional area and develop strategies to expand revenue generation
- Generated detailed sales reports and forecasts to analyze performance and track progress
- Finalized sales contracts with high-value customers
- Conducted product demonstrations and presentations to potential clients to capture more sales
- Executed successful marketing campaigns to generate new business and expand customer base
- Developed sales strategy based on research of consumer buying trends and market conditions
- Attended industry conferences and tradeshows to stay up-to-date with market trends and customer needs
- Modeled strong negotiation skills to help team members close tough deals with lucrative clients
- Effectively recruited and hired highly talented individuals bringing exceptional skills and expertise to sales team
- Introduced cost-saving initiatives to reduce losses and increase profit margin
- Developed and managed budgets to confirm proper use of resources and maximize profitability
- Evaluated costs against expected market price points and set structures to achieve profit targets
- Built relationships with customers and community to establish long-term business growth
- Achieved sales goals and service targets by cultivating and securing new customer relationships
- Resolved problems with high-profile customers to maintain relationships and increase return customer base
- Collaborated with upper management to implement continuous improvements and exceed team goals
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning
- Managed accounts to retain existing relationships and grow share of business
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement
- Implemented systems and procedures to increase sales
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy
- Compiled and analyzed data to determine approaches to improve sales and performance
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues
- Prepared sales presentations for clients showing success and credibility of products
- Demonstrated products to show potential customers benefits and advantages and encourage purchases
- Directed sales support staff in administrative tasks to help sales reps close deals
- Organized promotional events and interacted with community to increase sales volume
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth
- Enhanced profitability by developing pipelines utilizing marketing and sales strategies
- Communicated product quality and market comparisons by creating sales presentations
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns
- Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue
- Facilitated business by implementing practical networking techniques
- Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives
- Collaborated with advertising group to create uniformity between advertising messages and retail incentives.
Web Designer
Dox Enterprises
08.2019 - 04.2023
- Enhanced functionality and appearance of website and repaired functionality issues
- Developed graphic and image assets for both content and digital marketing efforts
- Promoted brand identity by creating company logos and delivering attractive, user-friendly and unique website
- Designed highly engaging interactive user interfaces that complied with modern web standards
- Designed user interface to meet client specifications, Troubleshot technical issues and optimized websites for search engine optimization, performance and accessibility
- Coordinated copywriting and designed images to craft website content
- Completed domain name registrations and maintained website and web hosting account
- Configured templates for clients to easily customize
- Kept software up to date and monitored website for security vulnerabilities to boost overall security
- Tracked and reported problems with site designs, providing remedial suggestions for resolution.
English Teacher
Instituto Tecnológico De La Paz
03.2018 - 02.2021
- Developed innovative lesson plans to engage students in English language learning
- Assessed student progress and provided feedback to improve performance and establish academic success
- Prepared and implemented lesson plans covering required course topics
- Designed and implemented assessments to measure student progress in English language learning
- Worked with other teachers to support struggling students and provide thorough help to rectify comprehension issues
- Utilized multimedia strategies and technology to convey information in fresh and interesting ways
- Supported student skill development in alignment with personal and academic goals
- Planned dynamic lessons to increase student comprehension of books and literary concepts
- Kept classroom organized, clean and safe for students and visitors
- Participated in professional development opportunities to stay up-to-date on teaching best practices and enhance educator skills
- Created and implemented activities to foster critical thinking skills of students
- Coordinated activities to encourage interest in reading
- Led interesting and diverse group activities to engage students in course material
- Attended department meetings to develop and update course curricula
- Designed and facilitated group projects to foster teamwork and problem-solving skills
- Provided grades and progress reports to evaluate student learning needs
- Tutored students struggling with course material
- Evaluated and graded students' essays, projects and exams
- Collaborated with colleagues to design and maintain curriculum
- Employed visual and auditory approaches to make lessons more interesting and interactive for students
- Advised students and provided guidance on academic progress
- Created and administered interactive activities for students
- Developed and implemented course materials, lecture notes and assignments
- Participated in department and employee team meetings to discuss student performance and academic achievement
- Led classroom discussions to encourage students to analyze literature critically
- Developed online resources to supplement traditional course materials.
Education
High School Diploma -
Colegio De Bachilleres La Paz B.C.S. Mexico
La Paz, Baja California Sur, Mexico09.2016
Skills
- Customer Service: Strong interpersonal and problem-solving skills from previous roles
- Sales and Marketing: Proficient in sales strategies and digital marketing
- Web Design: Proficient in website development and design
- English Teaching: Experienced in teaching English language and managing classrooms
Certification
- TESOL Certified
- Teaching English as a second language diploma.
- T.K.T. (Teaching Knowledge Test)
- TEFL/TESOL Master Course.
Languages
English
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)
Timeline
Regional Sales and Marketing Manager
Dox Enterprises
08.2019 - 04.2023
Web Designer
Dox Enterprises
08.2019 - 04.2023
English Teacher
Instituto Tecnológico De La Paz
03.2018 - 02.2021
High School Diploma -
Colegio De Bachilleres La Paz B.C.S. Mexico
Similar Profiles
Gianna OlshwitzGianna Olshwitz
Restaurant Busser (Seasonal) at DOXRestaurant Busser (Seasonal) at DOX
Albert And Pamela MarianoAlbert And Pamela Mariano
Owner, Operators of 5 Restaurants at Bailey's Townsend, MA, 2 Alamos, 2 DOXOwner, Operators of 5 Restaurants at Bailey's Townsend, MA, 2 Alamos, 2 DOX
Meghan GreeneMeghan Greene
Bartender at DoxBartender at Dox
Juan Carlos Cano TrejoJuan Carlos Cano Trejo
Cabinet Painter at Carpentry Guerreros De LuzCabinet Painter at Carpentry Guerreros De Luz
Karen Mireya Neri GaytanKaren Mireya Neri Gaytan
Resort Assistant Manager at Four Seasons Cabo Del SolResort Assistant Manager at Four Seasons Cabo Del Sol