Rahiah Richards
Ludowici,GA
Summary
Aftermarket Sales Manager at Haven Manufacturing with expertise in sales strategy and customer relationship management. Achieved significant revenue growth and improved customer loyalty through strategic account management and data-driven insights. Proficient in inventory management and project coordination, ensuring operational excellence and high client satisfaction.
Overview
10
10
years of professional experience
Work History
Aftermarket Sales Manager
Haven Manufacturing
Brunswick, Georgia
04.2025 - Current
- Developed aftermarket sales strategies to enhance customer satisfaction and loyalty.
- Established relationships with key clients to ensure repeat business and referrals.
- Created sales plan to achieve revenue and gross profit objectives for aftermarket product sales.
- Prepared detailed reports on sales activities for upper management review.
- Resolved customer complaints regarding sales and service.
Shipping and Receiving Manager
Haven Manufacturing Corporation
Brunswick, GA
10.2023 - 04.2025
- Conducted complete inventory assessments to ensure accuracy and availability.
- Processed thousands of dollars in monthly shipments efficiently.
- Utilized SAP software to streamline inventory management processes.
- Oversaw daily shipping and receiving operations for manufacturing processes.
- Communicated regularly with other departments such as sales, marketing and operations regarding supply chain updates.
Supply Clerk
ECS
Fort Riley, KS
01.2022 - 11.2023
- Executed daily dispatch of military vehicles to ensure operational readiness.
- Collaborated with mechanics to process work orders efficiently.
- Picked up and processed parts in support of established work orders.
- Maintained up-to-date information in GCS Army for accurate tracking.
- Recorded inventory, stock levels, and deliveries with precision.
Automated Logistics Specialist
United States Army
Fort Riley, KS
02.2018 - 02.2022
- Standardized collection and utilization of maintenance data for improved efficiency.
- Enhanced visibility into product management by supplying updated equipment status and asset data.
- Elevated quality and accuracy of performance, cost, backlog, man-hours, and parts data through refined maintenance management.
- Ensured compliance with military standards for logistics and inventory control procedures.
- Oversaw maintenance of automated equipment to ensure operational readiness and functionality.
- Collaborated with cross-functional teams to optimize supply chain performance.
Store Manager
CVS
Queens, NY
01.2017 - 02.2018
- Oversaw maintenance of productive work environment to improve employee relations and labor effectiveness.
- Supervised staff, delivering training and support to boost performance.
- Managed daily store operations while ensuring compliance with company policies.
- Monitored sales trends and adjusted strategies to align with customer needs.
Store Manager
Duane Reade
Manhattan, NY
06.2016 - 12.2017
- Maintained product inventory by ordering products in bulk
- Cash handling experience while maintaining store profit
- Oversaw and maintained employee relations and labor effectiveness
Cashier
Duane Reade
Manhattan, NY
12.2015 - 06.2016
- Provided exceptional customer service to all store patrons, ensuring positive experiences.
- Operated cash registers with precision and accuracy throughout each transaction.
- Trained new cashiers on register operation and customer service standards.
Cashier
Sears Department Store
Yonkers, NY
08.2015 - 12.2015
- Maintained store standards through efficient stocking and cleaning tasks.
- Processed cash, credit, and debit transactions with precision.
- Provided exceptional customer service to enhance shopping experience for all patrons.
Education
Bachelor of Science - Science and health administration
University of Phoenix
Phoenix, AZ08.2025
Skills
- Customer relationship management
- Sales strategy development
- Inventory management
- Data analysis
- Project management
- Supply chain coordination
- Sales coordination
- Time management abilities
- Forklift operation
Timeline
Aftermarket Sales Manager
Haven Manufacturing
04.2025 - Current
Shipping and Receiving Manager
Haven Manufacturing Corporation
10.2023 - 04.2025
Supply Clerk
ECS
01.2022 - 11.2023
Automated Logistics Specialist
United States Army
02.2018 - 02.2022
Store Manager
CVS
01.2017 - 02.2018
Store Manager
Duane Reade
06.2016 - 12.2017
Cashier
Duane Reade
12.2015 - 06.2016
Cashier
Sears Department Store
08.2015 - 12.2015
Bachelor of Science - Science and health administration
University of Phoenix
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