Rahim Marquez
Brooklyn,NY
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
8
8
years of professional experience
Work History
RSC I - IV
Charter Communications, Spectrum
10.2022 - Current
- Helped contribute to and maintain the #1 RSC dispatcher spot FOR New York City office
- Responsible for routing and dispatching Maintenance Techs.
- Handled escalated calls/tickets as they arose.
- Sent emails to the correct parties whenever field techs couldn't solve the issues.
- Acted as a liaison between upper management and staff members, effectively communicating expectations from both parties while addressing any concerns that arose during operations.
- Provide dispatch to field techs in the area.
- Assisted other Field and customer operations teams to help optimize the customer experience.
- Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
Training Manager
ADT Security
09.2020 - 09.2022
- Demonstrated exceptional knowledge of process optimization in relation to the troubleshooting process
- Identified issues, analyzed information, and provide solutions to problems
- Collaborated with cross-functional teams to develop customized training solutions, ensuring alignment with organizational goals and objectives.
- Conducted research, gathered information from multiple sources, and presented results
- Conducted orientation sessions and organized on-the-job training for new hires.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
- Installed and configured computer hardware operating systems and applications
- Collaborated with other departments to align training programs with organizational goals and objectives.
- Trained new hires to perform cross-training exercises with experienced workers.
- Established a culture of continuous learning, promoting professional development opportunities for all employees across the organization.
Assistant Department Manager
Floor and Decor
05.2018 - 04.2020
- Trained new employees on company policies, procedures, and best practices, contributing to their professional development.
- Conducted regular performance evaluations for team members, providing constructive feedback for continuous improvement.
- Ordered inventory and reported discrepancies to control costs and maintain inventory levels.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Demonstrated adaptability by taking on additional responsibilities when necessary, showcasing leadership potential beyond the assistant level position role scope requirements.
- Assisted in increasing sales revenue through effective merchandising and promotional efforts.
- Reduced employee turnover by fostering a positive work environment and providing ongoing support to team members.
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
Supervisor/CSR
Diversified Consultants Inc
10.2016 - 04.2020
- Increased customer satisfaction by resolving past-due account issues
- Improved overall customer satisfaction by addressing and resolving escalated customer complaints in a timely manner.
- Participated in team-building activities to enhance working relationships
- Performed duties in accordance with applicable standards , policies, and regulatory guidelines to promote a safe working environment
- Oversaw daily operations to ensure high levels of productivity
- Made sure my team hit above their quotas every month
- Enhanced team productivity through regular training sessions, coaching, and performance evaluations.
- Maintained compliance with company policies, objectives, and communication goals.
Education
Master of Science - Information Technology
Western Governors University
07.2027
High school diploma -
Atlantic Coast High School
Jacksonville, Fl06.2014
Skills
- Critical thinking
- Multitasking and Prioritization
- Creative Problem Solving
- Strong Analytical and Problem Solving Skills
- Proactive Self-Starter
- Administrative and Office Support
- Leadership
Timeline
RSC I - IV
Charter Communications, Spectrum
10.2022 - Current
Training Manager
ADT Security
09.2020 - 09.2022
Assistant Department Manager
Floor and Decor
05.2018 - 04.2020
Supervisor/CSR
Diversified Consultants Inc
10.2016 - 04.2020
Master of Science - Information Technology
Western Governors University
High school diploma -
Atlantic Coast High School
Similar Profiles
Tyler HendersonTyler Henderson
Regional Connectivity Specialist at Charter Communications, SpectrumRegional Connectivity Specialist at Charter Communications, Spectrum
Anthony SmithAnthony Smith
Customer Service Representative Video Repair Lead at Charter Communications, SpectrumCustomer Service Representative Video Repair Lead at Charter Communications, Spectrum
Keshawn MoutonKeshawn Mouton
Cust Svc Billing at Charter Communications, SpectrumCust Svc Billing at Charter Communications, Spectrum
Chelsea Ganer-LohChelsea Ganer-Loh
Maintenance Technician III at Charter Communications, SpectrumMaintenance Technician III at Charter Communications, Spectrum
Lakee MckinneyLakee Mckinney
Garbage Truck Driver at Waste Connections Inc.Garbage Truck Driver at Waste Connections Inc.