RAHJANE BYRD
HYDE PARK,MA
Summary
Highly skilled Patient Service Specialist with relevant experience in healthcare administration, patient relations and appointment scheduling. Strengths include superior communication skills, proficiency in electronic health record systems, and ability to effectively multitask. Previous roles have demonstrated commitment to improving patient satisfaction and streamlining office operations for efficient workflow.
Overview
2
2
years of professional experience
Work History
Patient Service Specialist
Lexington Eye Associates
Dedham, MA
07.2023 - 06.2024
- Reviewed outstanding balances on accounts regularly to ensure accuracy.
- Provided general customer service support by answering questions about services provided by the practice.
- Assisted in resolving billing disputes between providers and insurance companies and patients.
- Processed payments from patients, including cash, check, or credit card transactions.
- Provided assistance with completing paperwork, such as insurance forms and medical history.
- Collected co-pays at time of visit according to office policy.
- Ensured compliance with HIPAA regulations when handling confidential patient information.
- Greeted patients upon arrival and verified patient information.
- Greeted visitors and checked them in for appointments or meetings.
Optometric Technician
MyEyeDr
Wellesley, MA
07.2022 - 07.2023
- Ensured that all medical equipment was functioning properly before use.
- Administered diagnostic tests such as ophthalmoscopy, tonometry, and pachymetry.
- Verified prescriptions written by doctors prior to filling orders.
- Helped fit contact lenses on customers per doctor's instructions.
- Maintained a clean work environment by sterilizing instruments after each use.
- Ordered supplies from vendors, ensuring that the practice had adequate stock at all times.
- Scheduled appointments for patients according to their needs and preferences.
- Educated patients about the importance of regular eye exams and preventive care measures.
- Conducted vision screenings using automated refraction technology.
- Instructed patients on how to properly use contact lenses or eyeglasses.
- Filed paperwork in accordance with HIPAA regulations and office protocols.
- Performed administrative duties such as scheduling appointments and filing paperwork.
- Performed preliminary eye exams, including visual acuity tests and color vision tests.
- Assisted patients in finding correct medications, eyeglasses and contact lenses.
Education
High School Diploma -
University High School
Boston, MA06-2016
Skills
- Insurance Verification
- Appointment Scheduling
- Registration and Admissions
- Insurance company knowledgeable
- Pre-Admission Requests
- Training Coordination
Timeline
Patient Service Specialist
Lexington Eye Associates
07.2023 - 06.2024
Optometric Technician
MyEyeDr
07.2022 - 07.2023
High School Diploma -
University High School
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