Rahka Wheeler
Stamford,CT
Summary
Proficient and caring nursing team member offering outstanding patient-facing experience. Adept at addressing patient needs with compassionate care and attention to detail. Diligent about maximizing satisfaction, safety and wellness while serving patients of all backgrounds.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Certified Nursing Assistant
Westchester Medical Center
09.2019 - 04.2021
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
- Upheld infection control and prevention policies across different patient-facing areas.
Clinical Coordinator
OrthoNet
10.2017 - 08.2019
- Served as a liaison between insurance companies, healthcare providers, and patients to ensure accurate billing practices.
- Assisted healthcare providers with understanding insurance company policies, leading to improved claim submission practices and reduced errors.
- Streamlined internal communication channels among team members to facilitate faster resolution of outstanding claim issues.
- Enhanced claim processing efficiency by implementing streamlined workflows and procedures.
- Implemented electronic filing systems to increase organizational efficiency within the department.
- Maintained knowledge of benefits claim processing, claims principles, medical terminology, and procedures and HIPAA regulations.
- Verified patient insurance coverage and benefits for medical claims.
- Paid or denied medical claims based upon established claims processing criteria.
- Managed large volume of medical claims on daily basis.
- Generated reports on medical claims processing activities and results.
- Sorted and distributed incoming and outgoing medical records.
Patient Care Coordinator
Care Mount Medical
09.2014 - 09.2017
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Assisted patients with completing necessary paperwork and forms to provide healthcare facilities with essential information to bill for services.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Worked closely with patients to deliver excellent and direct individualized patient care.
Education
Associate of Applied Science - Paralegal
Westchester Community College
Valhalla, NY05.2014
High School Diploma -
Lincoln High School
Yonkers, NY06.2007
Skills
- Patient Care
- HIPAA Compliance
- Reliable team player
- Direct Patient Care
- Compassionate
- Inpatient Care
- Responding to emergencies
Certification
- CNA - Certified Nurse Assistant
- PT - Phlebotomy Technician
Timeline
Certified Nursing Assistant
Westchester Medical Center
09.2019 - 04.2021
Clinical Coordinator
OrthoNet
10.2017 - 08.2019
Patient Care Coordinator
Care Mount Medical
09.2014 - 09.2017
Associate of Applied Science - Paralegal
Westchester Community College
High School Diploma -
Lincoln High School
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