Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rahkiya Richardson

Nashville,North Carolina, USA

Summary

Experienced Analyst successful at managing high caseloads in fast-paced environments. Highly familiar with customer relationship management systems and software, conflict resolutions and customer negotiations. Excited to use proven skills and customer enthusiasm to Liberty Mutual's Inside Resolution - CAT Property team

Overview

9
9
years of professional experience

Work History

Business Analyst

PenFed Credit Union
02.2021 - 11.2022
  • Analyzed key aspects of business to evaluate factors driving results and summarized into presentations.
  • Collaborated on implementation of collection strategies with collections, risk and fraud teams.
  • Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.
  • Improved business direction by prioritizing customers and implementing changes based on collected feedback.
  • Evaluated trends to understand competitive environments and assess current strategies.
  • Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
  • Created support documentation that enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team.
  • Performed risk analyses to identify appropriate security countermeasures.
  • Monitored use of data files and regulated access to protect secure information.
  • Conducted security audits to identify vulnerabilities.

Mortgage Loan Closer

Freedom Mortgage Corporation
01.2021 - 02.2021
  • Reviewed mortgage documents for accuracy, which included title abstract and insurance forms.
  • Provided highest level of service and support to customers, closing agents and realtors.
  • Communicated closely with inter-company staff members to promote quick and effective loan workflow.
  • Pleasantly answered questions from customers, typically returning calls within 24 hours.
  • Prepared all paperwork for loan package and arranged final closing meeting.
  • Explained different types of loans pertaining to client situations.
  • Worked with underwriters to fix application problems and resolve issues.

Finance Officer

Town Of Princeville
06.2020 - 10.2020
  • Established and enforced controls on revenue and expenses to protect company assets.
  • Collaborated with team leaders to define standards, policies and procedures to meet company revenue goals.
  • Verified compliance of financial policies and accounting procedures against federal regulations.
  • Prepared monthly reconciliation of bank accounts and took corrective actions on deviations.
  • Monitored budget and revenue trends, compiling reports for company leadership to inform decision-making.
  • Documented cash, credit, fixed assets, accrued expenses and line of credit transactions.
  • Completed daily cash functions like account tracking, payroll and wage allocations, budgeting, donating and cash and banking reconciliations.
  • Researched and resolved invoice and payment issues for internal employees and external vendors.

Data Quality Security Analyst

PNC Bank
03.2018 - 01.2020
  • Reviewed violations of computer security procedures and developed mitigation plans.
  • Monitored computer virus reports to determine when to update virus protection systems.
  • Developed plans to safeguard computer files against modification, destruction or disclosure.
  • Conducted security audits to identify vulnerabilities.
  • Performed risk analyses to identify appropriate security countermeasures.
  • Determined root cause of data quality errors and recommended long-term solutions.

AML/BSA Analyst

PNC Bank
03.2016 - 03.2018
  • Identified threats, vulnerabilities and suspicious behavior patterns to recommend mitigation measures.
  • Maintained complex fraud analysis claims or cases to improve company systems.
  • Communicated with compliance manager to thwart potential money laundering or terrorist financing.
  • Interacted with law enforcement agencies, regulators and financial institutions to coordinate investigations related to fraudulent activities.
  • Investigated fraud referrals and performed research to minimize risk, resolve inquiries and made recommendations or settlements.
  • Prepared reports, metrics and research to support fraud initiatives and projects.
  • Trained business personnel in use of systems.


Operations Senior Analyst

PNC Bank
03.2013 - 03.2016
  • Analyzed existing systems and databases and recommended enhancements to solve business needs
  • Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
  • Oversaw document development across project workstreams to create internal control statements per compliance and regulatory standards.
  • Communicated and explained business requirements to team members to understand and implement functional demands.
  • Enhanced project management skills by defining and presenting system solutions and timelines for business needs or technical problems.
  • Led projects and analyzed data to identify opportunities for improvement.
  • Conducted research, gathered information from multiple sources and presented results.

Education

BBA - Accounting

North Carolina Central University
Durham, NC
2003

Skills

  • Legal Knowledge
  • Information Collection
  • Exceptional Customer Service
  • Property Claims
  • Analytical Skills
  • Negotiation Skills
  • Management
  • Interpersonal Skills
  • Agreement Preparation
  • File Documentation
  • Deductive Reasoning
  • Conflict Resolution Skills

Timeline

Business Analyst

PenFed Credit Union
02.2021 - 11.2022

Mortgage Loan Closer

Freedom Mortgage Corporation
01.2021 - 02.2021

Finance Officer

Town Of Princeville
06.2020 - 10.2020

Data Quality Security Analyst

PNC Bank
03.2018 - 01.2020

AML/BSA Analyst

PNC Bank
03.2016 - 03.2018

Operations Senior Analyst

PNC Bank
03.2013 - 03.2016

BBA - Accounting

North Carolina Central University

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