Rahkwan Ellerbe

• Rotated products from stockroom out to department sales floor according to seasonal plans, promotional schedules, and style rotation plan.
• Coordinated with suppliers to ensure timely delivery of merchandise orders.
• Tracked outgoing orders to provide shipping status to customers.
• Read orders to obtain item numbers and located merchandise in bins or on shelves.
• Organized product displays in accordance with corporate guidelines.
• Ensured compliance with all safety and store operational protocols during merchandise setup.
• Issued supplies, materials and products to team members based on information from requisitions.

• Cleaned up any debris left behind after completing projects with woodworking equipment.
• Maintained inventory of lumber stocks and reviewed orders for accuracy.
• Inspected incoming shipments for quality assurance purposes.
• Followed safety protocols while handling sharp tools like saws or blades during production processes.
• Maneuvered heavy loads around lumberyard and job sites with materials handling equipment and forklifts.
• Operated heavy machinery to saw and cut lumber into specified sizes.
• Unloading equipment that contains lumber from multiple distribution outlets.
• Helping customers transport lumber.
• Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
• Ticketed, arranged and displayed merchandise to promote sales.

• Wiped down tables and equipment, swept and refilled stock.
• Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
• Maintained an organized work area to ensure efficient operations.
• Warmly greeted visitors to promote great customer service and positive ordering experience.
• Adhered to health department regulations regarding food handling procedures.
• Tailored orders to address customer allergies and gluten concerns.
• Packed fast food products in approved containers, cups, and bags.
• Maintained safe food handling practices to prevent germ spread.
• Kept up-to-date knowledge of store policies regarding payments, returns and exchanges.
• Restocked napkins, condiments and utensils at self-service areas during slow periods.
• Organized dining room tables with condiments, napkins and other necessities prior to seating guests.

• Followed company policies regarding customer service standards.
• Managed teller and customer service representative schedules.
• Developed strategies for improving customer service experience.
• Greeted customers and provided excellent customer service.
• Maintained high levels of customer service satisfaction.
• Provided customer service regarding billing inquiries.
• Greeted visitors and provided customer service assistance.
• Developed processes for improving customer service efficiency.
• Provided excellent customer service when delivering goods.
• Created reports summarizing customer service activities.

Tracking inventory levels to prevent stock-outs and/or dead stock.

• Examined expenditures to develop plans and budgets for increasing profits or improving services.
• Identified opportunities to reduce cost and improve productivity.
• Created and enforced policies and procedures for entire logistics team.
• Investigated discrepancies between purchase orders received from customers versus what was shipped out in final packages.
• Monitored employee performance to ensure adherence to policies and procedures regarding product handling, packaging, labeling, and shipment preparation.
• Established transportation cost standards and economical shipping practices.
• Implemented new technologies such as automated scanning systems and software applications designed to streamline order processing activities.
• Implemented bar coding system to identify location and quantities of requested items.
• Consistently met company and department objectives within budget and time constraints.

• Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
• Answered incoming calls from customers seeking assistance or requesting information about products and services.
• Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
• Provided excellent customer service by responding promptly to inquiries and requests.
• Assisted customers with product selection based on their individual needs.
• Maintained accurate records of all transactions for future reference purposes.
• Built loyal clientele through friendly interactions and consistent appreciation.
• Kept check-out areas clean, organized and well-stocked to maintain attractive store.
• Provided excellent customer service by listening to customer needs and responding accordingly.
• Received incoming shipments from vendors and verified contents against invoices.

• Tutored students in course material to improve comprehension.
• Created strategies to meet needs of mentally and physically disabled students.
• Provided additional guidance and support to at-risk students.
• Monitored student progress towards IEP goals and objectives.
• Encouraged students to explore learning opportunities while persevering through challenging tasks.
• Contributed to development of syllabi, visual aids, answer keys, supplementary notes and class discussion topics.
• Scheduled teaching observations to receive supervisor feedback about teaching performance.
• Created and modified various teaching documents using Microsoft Office and PowerPoint.
• Evaluated data and used measurements to plan, coordinate and advance student progress.
• Made special accommodations to integrate students with ADD, ADHD and other learning disabilities.