Rahma Abdelaal
Oakland Gardens,NY
Summary
Dedicated Assistant Teacher with excellent communication and coordination skills demonstrated through previous classroom experience. Compassionate, professional and committed to student learning and overall wellbeing. Quick to jump in and help teacher with student or administrative needs, I'm also a dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems. Driven Front Desk Agent highly skilled in managing reservations, telephone calls and customer inquiries. Poised and professional with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication.
Overview
6
6
years of professional experience
Work History
Assistant Teacher
EL-Galaa Integrated Language School
05.2024 - 09.2024
- Supported student physical, mental, and social development using classroom games and activities.
- Supervised recess, lunch and daily student intake and dismissal.
- Ensured a safe and supportive learning environment by enforcing classroom rules and addressing behavioral issues promptly.
- Completed daily reports, meal count sheets, and attendance logs.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Assisted lead teacher in providing individualized attention to students, resulting in improved academic performance.
- Developed strong rapport with students by demonstrating genuine care for their well-being and academic success.
- Worked with teachers to design lesson plans and coordinate activities for classes.
- Worked with teacher to identify and target opportunities for instructional improvements.
- Increased student engagement by incorporating hands-on activities and group projects into the curriculum.
- Encouraged parental involvement in student learning through effective communication of progress and challenges.
- Boosted classroom management skills, maintaining order and discipline among students.
Front Desk Assistant
Civil Engineering Company
05.2024 - 09.2024
- Answered customer telephone calls promptly and appropriately handled needs.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained a professional and welcoming front desk area, setting a positive first impression for guests.
- Facilitated smooth operations during peak times with effective multitasking skills, managing multiple guest interactions simultaneously.
- Maintained clean and organized front desk areas to uphold polished company image.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Enforced policies and procedures to increase efficiency.
- Developed and maintained positive relationships with guests for satisfaction.
Assistant Engineer
Civil Engineering Company
05.2024 - 08.2024
- Increased overall project safety by enforcing company policies and adhering to industry regulations.
- Assisted in the preparation of comprehensive budgets for engineering projects while monitoring expenditures to ensure adherence to financial constraints.
- Collaborated with engineering team to determine project specifications.
- Studied corrections from senior engineers to learn and grow professionally.
Retail Worker
L.C Walkiki
03.2019 - 08.2019
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
- Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Resolved customer issues promptly and professionally, ensuring their continued loyalty to the brand.
- Delivered exceptional customer service with a friendly demeanor, resulting in increased repeat business.
Education
Bachelor of Science - Civil Engineering
Hofstra University
Hempstead, NY05.2026
High School Diploma -
Benjamin N Cardodo High School
Bayside, NY06.2021
Skills
- Parent-Teacher Communication
- Behavior Management
- Oral communication
- Lesson Planning
- Learning support
- Teaching strategies
- Behavior Modeling
- School policies and procedures
- Multitasking
- Positive Reinforcement
- Classroom Management
- Co-Teaching and Co-Planning
- Student Engagement
- Problem-solving skills
- Excellent Communication
- Time Management
- Scheduling appointments
- Multitasking and Organization
- Customer Service
- Work Prioritization
- Patience and Empathy
- Customer Assistance
- Strong Communication and Interpersonal Skills
- Organization
Languages
Arabic
Native or Bilingual
English
Native or Bilingual
Timeline
Assistant Teacher
EL-Galaa Integrated Language School
05.2024 - 09.2024
Front Desk Assistant
Civil Engineering Company
05.2024 - 09.2024
Assistant Engineer
Civil Engineering Company
05.2024 - 08.2024
Retail Worker
L.C Walkiki
03.2019 - 08.2019
Bachelor of Science - Civil Engineering
Hofstra University
High School Diploma -
Benjamin N Cardodo High School
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