Rahma Hassan
Minneapolis
Summary
I'm a first generation american 22 year old college student enrolled in University of Minnesota College of Science and Engineering working towards earning a degree in Environmental Engineering. I enjoy learning new skills as well as working in different environments. I have worked in customer service for the past 2 years and have a strong interest in technology and innovation. I've developed adaptability as well as people skills and enjoy working in a fast paced environment and growing in a tech based career.
Overview
5
5
years of professional experience
Work History
Medical Device Assembler
Donatelle Plastics
New Brighton
07.2024 - Current
- Work in teams and individually to create molds of medical devices for customers
- Prioritize customer needs and ensure to provide excellent customer service
- Gain problem solving skills.
- Have the ability to resolve conflicts and create compromises in a timely manner
- Work under pressure in a fast paced environment
Customer Service Representative
Kelly Services
Minneapolis
10.2023 - 05.2024
- Answer incoming phone calls of employees of different companies ie, Fedex, Pg&E.
- Anticipate and address customer needs
- Guide employees through medical insurance elections and information
- Direct employees to departments to answer their questions
- Guide employees through their pension process
- Manage time wisely in order serve customers in a timely manner
Cashier/Sales Associate
Home Depot
Blaine
12.2020 - 08.2023
- Operated cash register and processed customer transactions efficiently.
- Assisted customers with product inquiries and provided recommendations.
- Maintained cleanliness and organization of the checkout area.
- Assisted customers with renting smaller handheld tools, to lawn care tools, as wells as vehicles
- Ensured cleanliness of rented and returned tools
Education
Bachelor of Science - Engineering
University of Minnesota
Minneapolis, MN07.2025
High School Diploma -
Centennial High School
Circle Pines, MN06.2021
Skills
- Customer service
- Training
- POS
- Cash handling
- Customer care
- Excel
- Microsoft office
- Cashier
- Time Management
- Teamwork
- Remote
- Technology-based
Languages
- English
- Oromo
Timeline
Medical Device Assembler
Donatelle Plastics
07.2024 - Current
Customer Service Representative
Kelly Services
10.2023 - 05.2024
Cashier/Sales Associate
Home Depot
12.2020 - 08.2023
Bachelor of Science - Engineering
University of Minnesota
High School Diploma -
Centennial High School