Rahma Nisha Abdulkarim
Covington,GA
Summary
I am collaborative, strategic and solution-oriented looking to further your organizations goals. I provide innovative and professional skills with an eager mindset and the willingness to lead. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.
Overview
7
7
years of professional experience
Work History
Customer Service Specialist
Teleperformance
12.2023 - 11.2024
- I led my training team through orientation by facilitating a hands-on learning experience, which prepared them for good sales etiquette.
- Handled a large volume of bookings with efficiency and accuracy.
- Maintained up-to-date knowledge of product features and benefits.
- Maintained a high level of professionalism while interacting with customers via phone or email.
Program Director
ACD Direct
12.2022 - 01.2024
- Handled a donation center, which involved a high call volume, consistent money handling, and transcribing calls, keeping a record of all donations.
- Provided quality assurance and risk management.
- Operated a program that provided donations to PBS, with a set monetary goal per quarter.
Waitress
Nana's Chicken and Waffles
06.2018 - 03.2020
- Enforced safety guidelines for employees and patrons of the restaurant.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
IT Tech Manager
Tuskegee University IT
Tuskegee, AL
08.2017 - 01.2020
- Supervised the university’s Technology Center by maintaining the computer labs’ systems through updates and assembled new systems for students and staff to use.
- Supported 50-100 students within a day.
Education
Bachelor of Science - Computer Engineering
Auburn University
Auburn, AL05-2025
Bachelor of Science - Aerospace Engineering
Tuskegee University
Tuskegee, ALSkills
- Leadership
- Complaint resolution
- Empathy
- Time management
- Attention to detail
- Workflow optimization
Timeline
Customer Service Specialist
Teleperformance
12.2023 - 11.2024
Program Director
ACD Direct
12.2022 - 01.2024
Waitress
Nana's Chicken and Waffles
06.2018 - 03.2020
IT Tech Manager
Tuskegee University IT
08.2017 - 01.2020
Bachelor of Science - Computer Engineering
Auburn University
Bachelor of Science - Aerospace Engineering
Tuskegee University
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