RAHMA YUSSIF

Pittsburgh,PA

Summary

Detail-oriented and compassionate Patient Support Specialist / Case Manager with experience in insurance claims processing, coverage verification, and patient advocacy. Strong knowledge of HIPAA compliance, documentation accuracy, and cross-functional coordination within healthcare settings. Currently pursuing Medical Coding & Billing certification through U.S. Career Institute.

Overview

years of professional experience

Certification

Work History

Case Management / Patient Care Coordinator

Blink Health Pharmacy

06.2025 - Current

Process insurance claims, verify eligibility, resolve denials, and coordinate with insurers and pharmacies.
Manage patient cases from intake through resolution, ensuring continuity of care.
Assist patients with billing inquiries, refills, and claim status updates.
Maintain accurate documentation while adhering to HIPAA compliance standards.

Customer Service Representative

Maryland Seniors Assisted Living

09.2023 - 05.2025

Supported senior clients and families with service inquiries and scheduling.
Maintained CRM records and conducted follow-ups to ensure issue resolution.

Administrative Assistant

Bulk Oil Storage & Transportation LTD

Ghana

12.2021 - 07.2023

Maintained administrative records, prepared reports, and supported daily office operations.

Education

B.S. - Environmental Science

KNUST