Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Rahmaan Muhammad

Glendale,Arizona

Summary

Astute IT Specialist with proven ability to analyze, diagnose and resolve computer user support issues. Experienced in providing comprehensive technical support to users and resolving complex technical issues. Possess knowledge of standard operating systems and networking protocols. Adept at analyzing system performance and security to drive optimal user experience.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Assistant General Contractor

D, R & R Designs LLC
06.2019 - Current
  • Optimize resource allocation by coordinating material deliveries based on construction schedules, minimizing delays due to shortages or logistical issues.
  • Improve operational efficiency by implementing standardized processes for documentation management across all projects undertaken by the company.
  • Support project managers in overseeing daily operations on job sites, maintaining a safe and organized work environment.
  • Ensure accurate record-keeping of project data such as invoices, purchase orders, and timesheets, aiding in timely financial reporting and analysis.
  • Play a key role in troubleshooting technical issues during construction phases, preventing costly rework or delays in project delivery.
  • Enhance client relationships through regular updates on progress reports and meetings, fostering trust and loyalty among our customers.

PC Specialist

Credit Union West
10.2019 - 11.2021
  • Stayed abreast of industry trends and advancements, making recommendations for necessary hardware/software upgrades to maintain a competitive edge.
  • Conducted comprehensive training sessions for new employees on software applications and hardware utilization, fostering a productive work environment.
  • Participated in disaster recovery planning and testing exercises ensuring preparedness for potential business disruptions.
  • Maintained secure computing environments by implementing robust antivirus protection and network security measures.
  • Established best practices for maintaining computers'' health through regular updates, patches installations, disk cleanups, defragmentation procedures, leading to improved overall system stability.
  • Oversaw the decommissioning and recycling of obsolete equipment in compliance with environmental regulations, demonstrating company''s commitment to sustainability.
  • Improved user satisfaction with timely resolution of helpdesk tickets and proactive troubleshooting.
  • Collaborated with cross-functional teams to support large-scale projects, ensuring seamless integration of technology solutions.
  • Developed custom PC configurations tailored to meet unique client requirements, maximizing productivity and performance.

Education

Bachelor of Science - Information Systems Managenent

NAU
Flagstaff, United States

Skills

  • Asset Management
  • Hardware Installation
  • Process Improvement
  • Project Management
  • Network Administration
  • Software configuration
  • Database Administration
  • Contract Management
  • Change order management
  • Document Control
  • Scheduling and Planning
  • Incident Response

Accomplishments

    Recipient of the 2019 Internship program award

Certification

Recipient of the Certified in Cybersecurity (CC) certificate from the ISC2 Organization

Timeline

PC Specialist

Credit Union West
10.2019 - 11.2021

Assistant General Contractor

D, R & R Designs LLC
06.2019 - Current

Bachelor of Science - Information Systems Managenent

NAU

Similar Profiles

CREATE PROFILE
Rahmaan Muhammad